CV/Mission de Business analyst crm freelance

Exemple de missions de Benjamin,
Business analyst crm habitant Paris (75)

• Senior Consultant

  Telecoms CRM Freelance Consultant (Benjamin ******** Conseil)
  2008 - aujourd'hui

  Michael Page IT department/Business Analysis
  Business Analyst for accounting, CRM, reporting migration project:
  • Impact analysis on Coda Financials and surrounding software (CRM, Crystal Reports…)
  • Specification and integration of finance solutions into CODA Financials software suite (ePay, eAssets, eStatements)
  Technical context: CRM Profile, CODA Financials, MSAccess, SQL-Server
  
  Atos Origin Infogerance for CANAL+
  Oracle Billing and Revenue Management Consultant:
  • Audit and write Canal+ procedures
  • Train and transfer procedures to Atos
  Technical context: Oracle BRM, Unix
  
  Orange Business Services/Customer Services & Operations
  Voice offer migration project:
  • IT business owner for Revenue Assurance team during study phase: functional perimeter and architecture analysis
  • Data Handling during project phase: mapping specifications and execution (upload files production)

  Technical context: Oracle BRM, MSAccess

• Consultant Senior, Communication Media & Télécoms

  (6 months) Kurt Salmon (Ineum Consulting, Deloitte)
  2007 - 2008

  SFR/Sales Department/Back Office
  CRM project manager / Business Systems Analyst:
  • Business Process analysis, functional requirements
  • Project management: Coordination with IT department for release planning, default resolution, contents and proposals analysis

  Technical context: Selligent X@, SQL Server

• Senior Consultant, Telecoms

  Altran Electronics & Media
  2003 - 2007

  Orange/ROSI/DPS/Voice and Unified Messaging
  Webmail 2.0 project manager:
  • Project management: Planning, costs, reporting, supplier proposals and deliverables analysis
  • Interface with Development, Test and Marketing teams

  Technical context: Front-end web 2.0 (open source Dojo), API XML

• Bouygues Telecom / 6th Sense portal
  2000 - aujourd'hui

  Start-up, services (Internet Mobile Technologies)
  ePayment service project:
  • Business Plan, Search for partnerships
  • Coordination for pilot service

  Technical context: JSP, Apache, TomCat, Oracle

• IT and business projects

  Medium-sized enterprise, luxury sector (******** Frères)
  1996 - 2000

  • Changed a specific IT to a business software:
  • IT audit, Business requirements
  • Business software selection and project management
  • Business developpement

  Technical context: SAGE L500

• Web portals project manager:

  SFR/DGRS/DIS/Value added services
  aujourd'hui

  • Project management: Planning, costs, reporting, supplier proposals and deliverables analysis
  • Interface with Web agency, Test and Marketing teams

  Technical context: CMS (Content Managt Solution) Fullsix

• Orange Business Services/Equant/Customer Services & Operations
  aujourd'hui

  Voice offer migration project:
  • Data cleaning / Pilot system testing
  • IT business owner for billing operations team: Target system functional perimeter and architecture analysis

  Technical context: Oracle BRM

• Orange Business Services/Equant/Customer Services & Operations
  aujourd'hui

  Voice offer migration project:
  • Data cleaning / Pilot system testing
  • IT business owner for billing operations team: Target system functional perimeter and architecture analysis
  Technical context: Oracle BRM
  
  Cegetel/Enterprise department
  Reporting solution migration project manager
  Technical context: Actuate eReports, Unix, Oracle
  
  SFR/Sales department/Back Office
  Business Analyst CRM / Offer migration project manager / Business systems analyst:
  • Tariff plan mapping specification
  • Subscription tool deployment

  Technical context: Amdocs Clarify

• Process Analyst, Communications & High Tech

  (2½ years) Accenture
  aujourd'hui

  Cegetel/Enterprise department
  CRM Business Analyst / Offer deployment project
  • Enterprise Network Interconnexion Offer modelling
  • Implementation into Clarify

  Technical context: AMDOCS Clarify Process Manager

• Orange IT department
  aujourd'hui

  Billing project Project Management and Organization (PMO): teams planning and supplier contract analysis and merge into global planning
  
  Orange Business Services (France Telecom Enterprise)
  CRM Business Analyst / Enterprise offer modelling (Visio)
  
  Orange Business Services (France Telecom eBusiness)
  e-Procurement project Business Analyst (iPlanet BuyerXpert)
  
  Bouygues Telecom / 6th Sense portal
  Mobile services (Wap) business requirements and project management