Plan and Execute Migration projects to office365 and Azure
Second and third level of support on Office 365 services
Complete administration Exchange online, One Drive, SharePoint, Yammer, Teams, and Azure AD
Troubleshoot problems at all levels of infrastructure
Deploy IT infrastructure in a secure manner
Monitor and maintain all cloud services
Provide expert level support for Azure Active Directory, SharePoint Online and exchange
Evaluate customer's environment with regard to Office 365 and Azure
Maintain the environment to meet SLA requirements
Monitoring of the environment's health, including monitoring performance and resource consumption against a set of thresholds
Diagnose and resolve issues related to performance, reliability and resource consumption
Perform configuration changes to the environment as needed in response to customer requests, new functionality or changes in business needs
Monitor and analyze the impact of enhancements on system performance
Provide status updates and analysis on changes in environments outside of their scope
Provide leadership for engineering teams in charge of developing and maintaining Office 365 services, especially in the areas of infrastructure management, service administration, high availability, performance monitoring and optimization
Participate in the design and planning of new products or updates to existing services; ensure that there is sound technical basis
Build expertise in a range of Microsoft products including Azure Active Directory Premium to help develop new features
Designing and maintaining Infrastructure to meet SLAs and comply with enterprise standards
Working with vendors to ensure that infrastructure meets standards
Providing 24x7 support for existing services
Design complex cloud-based systems that meet requirements for business continuity, security, scalability,
Handling general system administration duties including remote desktop support
Troubleshoot issues with Microsoft Office 365 services such as email, Teams and SharePoint Online
Work with Infrastructure Engineers to design appropriate scaling strategies
Ensure systems are continuously available by monitoring system resources
Managing windows-based servers and Exchange on premises
Migrate data from fileserver and google Drive to SharePoint
Configure SharePoint online security, permissions and services
Executing remediation and maintenance tasks for SharePoint on premises
Configure and implement migration scenarios to Office 365
Migrate mailboxes and AD objects to office 365
Working on incident, requests and problems relates to office 365 services
Follow-up with Microsoft until tickets resolution on office365
Implementing Office 365 solutions and services
Supporting and growing the company's public cloud platform by working with third party vendors to improve compatibility and conformance with open standards
Collaborating with other teams inside of the company as well as with customers to define new features that help meet their needs and drive product innovation
Coaching service desk and 1st level of support on cloud technologies
Troubleshoot incidents related to Active directory, windows servers, Exchange and office 365
Troubleshooting hardware and software performance issues
Study, test and propose new cloud features
Provide technical documentation for end users and service desk
Install, configure and support new servers and end user's machines
Full management Mimecast AntiSpam multitenant and defining security rules
Coordinating with other teams and entities to deliver projects
Plan and Execute Migration projects to office365 and Azure
Second and third level of support on Office 365 services
Complete administration Exchange online, One Drive, SharePoint, Yammer, Teams, and Azure AD
Troubleshoot problems at all levels of infrastructure
Deploy IT infrastructure in a secure manner
Monitor and maintain all cloud services
Provide expert level support for Azure Active Directory, SharePoint Online and exchange
Evaluate customer's environment with regard to Office 365 and Azure
Maintain the environment to meet SLA requirements
Monitoring of the environment's health, including monitoring performance and resource consumption against a set of thresholds
Diagnose and resolve issues related to performance, reliability and resource consumption
Perform configuration changes to the environment as needed in response to customer requests, new functionality or changes in business needs
Monitor and analyze the impact of enhancements on system performance
Provide status updates and analysis on changes in environments outside of their scope
Provide leadership for engineering teams in charge of developing and maintaining Office 365 services, especially in the areas of infrastructure management, service administration, high availability, performance monitoring and optimization
Participate in the design and planning of new products or updates to existing services; ensure that there is sound technical basis
Build expertise in a range of Microsoft products including Azure Active Directory Premium to help develop new features
Designing and maintaining Infrastructure to meet SLAs and comply with enterprise standards
Working with vendors to ensure that infrastructure meets standards
Providing 24x7 support for existing services
Design complex cloud-based systems that meet requirements for business continuity, security, scalability,
Handling general system administration duties including remote desktop support
Support niveau 2 et 3 sur Office 365, Exchange, Windows Server AD
Suivi des opérations de contrôle, de support, traitement des tickets, incidents, demande au quotidien.
Implémentation de nouveaux serveurs et administration des serveurs existants selon les besoins et standards
Déployer les systèmes et applications aux machines des utilisateurs et serveurs.
Publier des applications par Citrix, Resone , RDS .
Gérer les droits d’utilisateurs m profile Windows et définir les règles de Sécurité.
Migration des boites aux lettres et compte AD vers office 365 et AD Azure.
Trouble shooter des nouveaux incidents et implémentation des changements remontée au SCOM.
Scripting et automatisation des taches opérationnelles.
Coordination avec les chefs de projet et avec les différentes équipes
Define strategies, policies and configures security settings to comply with company standards
• Provide performance tuning where appropriate, as well as monitoring and troubleshooting
• Migrating Mailboxes, and data to Office 365 and Azure AD
• Providing product feedback on features encountered while working with customers or internal teams
• Providing technical support for the implementation of new releases and features
• Perform routine maintenance on servers to ensure uptime of services and high availability
• Monitor services to identify service problems before they impact customers
• Communicate regularly with customers about their service status
• Configuring workflows for compliance controls like SPAM protection, message rules transport rules .
• Performing production support on assigned systems
• Providing engineering expertise on customer impacting issues with Microsoft's Office 365 service
• Providing technical guidance to other team members on how to implement new features
• Configure and optimize Office 365 services and features based on customer's needs
• 3rd level technical support on Microsoft Systems and cloud technologies
• Prepare audit reports for IT systems, security risks and hardening
• Managing security roles, and permissions, Active directory security and GPO policies
• Testing and evaluating new released solutions on the market
• Windows Server and active directory, hardening, maintenance and administration
• Implementing Enterprise applications on Azure, configure SSO and securing the access
• Troubleshoot incidents related to Active directory, windows servers, Exchange, and office 365
• Study and propose new office 365 and Azure Services for the main projects and define the customer's needs
• Ensure and take the responsibility of IT disaster recovery plans
• Working closely with the editors and project managers to rollout new cloud services