Fenwick is a manufacturer of Material Handling trucks.
SD-CS-WTY (Warranty Management) V ECC6.0
Design and Build a solution to cover the Service contract and Warranty contract management using:
• SD contract with Variant (Configuration)
• CS Maintenance Plan (Task List with Configuration)
• WTY (Warranty Claim Processing Module) to manage:
o Recall Campaigns
o Returns of Spare Parts
o Integration with Customer Service Module
Design of a Customer Services Mobile solution to cover Fields Service needs using:
• SAP Mobile Platform (Sybase Unwired Platform, SAP AFARIA)
Preparation and Animation of the gap analysis workshop, design of the solution, Blueprint.
• Audit of the existing SAP PM solution
• Design of the solution to manage the Investment (PM-IM-PS).
• Design of a solution for refurbishment process.
• Design of the new solution for the subcontracting process
• Design of an Mobile Solution to confirm work (internal and external resources)
Business Process analysing, Preparation and Animation of the gap analysis workshop, design of the solution, Blueprint.
• Definition of the structure of the Installed base
• Core Model Localization (Preventive Maintenance, Repair, Refurbishment)
• Design and Build of a new process to manage the Rotables Spare Parts
• Design and Build of a new process to manage the subcontractor (Purchasing Contract, Service Master)
SD,CS, PS, MRS Domain Leader
Design of the Core Model “Service Pack”
Business Process analysing, Preparation and Animation of the Design workshop, design and build of the solution, Blueprint.
Roll Out Service Pack at UK, China, India
Preparation and Support of Unit , Integration Testing Session, Dry Run Support, Data Migration Support, Post Go-Live Support
• Master Data Management.
• Define the structure of the installed base
• Sales & Service processing: quotation, sales order, resource related billing.
• Management of the Erection & Commissioning Process.
• Preventive maintenance process and overhaul management with Maintenance Plan
• Repair on Customer Site Process.
• Follow-ups of the installed base: Retrofit and Upgrade management.
• Spare Parts Management with stock management.
• Standard Exchange management, repair on workshop (return Process) using the MRO process with the management of the subcontracting (Serial Number Management: Integration between the Repair Order and the Purchase Order
• Service Operations Planning: Capacity levelling, Qualification management using SAP MRS (Multiple Resource Scheduling )
o First MRS installation with the Version 6.10
o Firs MRS upgrading to version MRS Netweaver 7.00
• Time Sheet management (CATS).
• Knowledge Management with SAP DMS.
Design of a new solution to manage the warranty using the new
« Warranty Claim Management » of SAP ECC.
Realization : Customizing of SAP SD, CS, HR to cover the following process:
• Call Desk (with SAP CIC).
• Installed Base management.
• Service contract and Warranty contract management
• Repair on customer site management.
• Spare Parts management: sales and stock management.
• Standard Exchange management, repair on workshop (return Process).
• Service Operations Planning: Capacity levelling, Qualification management.
Definition of specification of a mobile Service Solution
First mobile GPRS (real time) solution with SAP CS in France.
Customizing of the SAP EDI Interface (Sales Order, Purchase Order, External Service Processing).
Specification of migration programs.
Realization : Customizing of SAP CS, PS to cover the following needs:
• Preventive maintenance process and overhaul management with Maintenance Plan.
• Management of complex service activities with PS
• Integration CAO (CATIA) / SAP.
Definitions of specifications for a solution e-business.
Choice of packaged software (ORACLE, SAP, ARIBA, RIGHTWORKS, BROADVISION).
Realization: Customizing of SAP SRM 2.0.
• Integration with the market place of suppliers.
• Integration with an external catalogue
• Integration SAP SRM / ORACLE Application.
Realization: Customizing of SAP SRM 2.0.
• Integration with the market place of suppliers.
• Integration and management of an external catalogue
• Integration SAP SRM and SAP R/3.
Analysis and Development of specific solutions in ABAP.
Analysis and Development of specific solutions in ABAP.
Development of an EDI (EDIFACT) interface between SAP and CERG application (BANK Accounting).