CRM System Analyst
Currently I’m working as CRM System Analyst responsible of SDLC for enhancements and maintenance of integration projects in a SOA
TIBCO BW5.x,RV8.1,HAWK,Administrator for business logic of
selling,postselling and upselling IT processes
• Web services Java6,8 on Java WAS8
• IBM AS400
With leadership and broad technical expertise, with deep technical knowledge in design, development, support, and implementation I coordinated and directly supported the outsourcing team on the following tasks:
• PeopleTools and module upgrade from 8.43 to 8.47 and from 8.45 to 8.53
• Dev, test, stage and production Tuxedo domains configuration
• Process Scheduler Troubleshooting
• Custom code migration between PS versions
• REN Server setup and configuration
• Test book planning for User Acceptant Test
• Release building and deployment support
• Crystal Report document designing
• BI Publisher document implementation
• Merge Server integration
I’m also focal point to analyze and applying all Oracle Critical Patch Update according the with Oracle Support.
As Oracle PeopleSoft8 senior developer at Accenture SPA I worked on CRM enhancements and maintenance of H3G contact centre portal. During this experience I also partecipated on PeopleTools upgrade from PS8.43 to PS8.45.
Experience Summary:
Troubleshooting and developing for H3G (Oracle PeopleSoft) portal.
PeopleCode programming of AE, AP, CI, Node Messages, SQR, HTML.
PeopleTools8.43 to 8.45 upgrade
Performance Monitoring configuration and tuning
Query Manager configuration
PeopleSoft Hardening.
SOA integration (java, TIBCO)
Other experiences
CCF.NET course attended at Microsoft Chertsey Training Centre (London) in December 2006
As PeopleSoft expert I have worked on several CRM projects based on PS, TIBCO, java, .NET and AS400. I designed technical and architectural analysis for PeopleSoft CRM enhancements and how to integrate it with a SOA environment and legacy systems. PeopleSoft development skills on Application
Engines, Application Packages, Pages, CI and PeopleSoft administration and configuration as VP1 user. Since this experience I have been working on TIBCO Designer5.6 and Administrator5.6 designing and developing business logic for several integration projects.