Freelance SERVICENOW : Distinguez les savoir-faire nécessaires à votre projet

Aperçu des missions de Yancoubou,
freelance SERVICENOW résidant dans l'Essonne (91)

• SERVICENOW SENIOR CONSULTANT

  Jan 2022 - aujourd'hui

  As an independent consultant, I executed ServiceNow customization for FX Innovation, developed software
  corrections and portal customizations for Accenture's public administration client, and enhanced ServiceNow
  features for Tereya Consulting, with an emphasis on App Engine and Service Portal modules.
  
  FX Innovation
  Context et goals
  - As member of FX client’s team, My goals is to provide developer skills to implement serviceNow implemnation and customisation
  - ServiceNow module: CSM, Service Portal, ITSM
  Realizations
  - I've implemented few request item and record producer
  - I've implemented Data import and transformation
  - I have accompanied juniors to help them develop their skills
  
  Accenture
  Context et goals
  - Accenture client is a public administration who use servicenow portal a specific service for professional which has some interaction through API with external systems
  - I was member of the support (level 3), our goals was to provide software corrections on the service portal
  - ServiceNow module: CSM, PA (App engine)
  Realizations
  - I've made some report based on the PA module
  - I've customized the portal page
  - I’ve participated to implement Asset Management, data import
  - I’ve participated to the weekly deployment
  
  Tereya Consulting
  Context et goals
  - Tereya Consulting clients use ServiceNow and my goals is to implement new features, troubleshoot bugs and give advices about serviceNow module implementation.
  
  Realizations
  - I’ve participated to implement integration via flow designer (App engine)
  - I’ve participated to implement data import from REST API which are scheduled and add retry policy (custom retry policy) and worked on GRC Module
  - I’ve implemented SLA, catalog items
  - I used PA module to make report and dashboard

• SERVICENOW CONSULTANT

  Robeco
  Jan 2021 - Jan 2022

  Context et goals
  - Robeco use the ITSM ServiceNow module
  - I worked for the client to implement ServiceNow functionalities
  - ServiceNow modules: ITSM
  Realizations
  - Implementation of the new items on the service Catalog
  - Participate in client daily software development cycle.
  - Configuration of catalogue item, SLA, ATF
  - Implementation of API to exchange data with MyAcess (microsolft tools)

• SERVICENOW CONSULTANT (3 MONTHS)

  Robeco
  Jan 2021 - aujourd'hui

  Context et goals
  - Robeco use the ITSM ServiceNow module
  - I worked for the client to implement ServiceNow functionalities
  - ServiceNow modules: ITSM
  Realizations
  - Implementation of the new items on the service Catalog
  - Participate in client daily software development cycle.
  - Configuration of catalogue item, SLA, ATF
  - Implementation of API to exchange data with MyAcess (microsolft tools)

• SERVICENOW CONSULTANT

  Noveane
  Jan 2021 - aujourd'hui

  Context et goals
  - The client manages different clients ServiceNow instance
  - My goal is to bring a ServiceNow expertise to help them to maintain their client instances.
  - ServiceNow module: ITSM, CSM, ITOM
  Realizations
  - I’ve participated to implement guided tour
  - I've fixed issues on the service Portal and built a custom button on the request form
  - Participate to investigate bugs on service portal and I participate in clone procedure

• SERVICENOW CONSULTANT (1 MONTH)

  Jan 2021 - aujourd'hui

  Context et goals
  - The client manages different clients ServiceNow instance
  - My goal is to bring a ServiceNow expertise to help them to maintain their client instances.
  - ServiceNow module: ITSM, CSM, ITOM
  Realizations
  - I’ve participated to implement guided tour
  - I've fixed issues on the service Portal and built a custom button on the request form
  - Participate to investigate bugs on service portal and I participate in clone procedure

• SERVICENOW CONSULTANT (1 MONTH)

  Hema Quebec
  Jan 2021 - aujourd'hui

  Context et goals
  - The client came to implement ServiceNow
  - My goal is to Implement and configure the module Agent Workspace and customize the incident and
  request form
  - ServiceNow module: ITSM
  Realizations
  - I've implemented the Agent Workspace ServiceNow module
  - I've customized the incident and requested item form
  - I've implemented a few Catalog items
  - I’ve participed to implement Asset Management, data import

• SERVICENOW CONSULTANT

  Hema Quebec
  Jan 2021 - aujourd'hui

  Context et goals
  - The client came to implement ServiceNow
  - My goal is to Implement and configure the module Agent Workspace and customize the incident and
  request form
  - ServiceNow module: ITSM
  Realizations
  - I've implemented the Agent Workspace ServiceNow module
  - I've customized the incident and requested item form
  - I've implemented a few Catalog items
  - I’ve participed to implement Asset Management, data import

• SERVICENOW CONSULTANT (2 YEARS AND 2 MONTHS)

  POST Luxemburg
  Jan 2019 - Jan 2021

  Context et goals
  - The client use ServiceNow for IT service management
  - My goal is to support and develop ServiceNow functionalities through change and release management
  (agile methodology)
  - The instance is used by around 1 000 users daily
  - ServiceNow module: ITSM
  Realizations
  - I’ve participated in a long project of developing API’s which can communicate with other applications via
  REST protocol, mail interface, file transaction.
  - I’ve participated to implement and custom ServiceNow mobile application for technician
  - I’ve participated to fixe issues on the client portal, API, incident management and other application
  - I’ve participated to the monthly deployment, clone procedure and yearly instance upgrade
  - I’ve participated into a project to Implement SSO
  - I’ve participated to implement Asset Management, data import

• SERVICENOW CONSULTANT

  POST Luxemburg
  Jan 2019 - Jan 2021

  Context et goals
  - The client use ServiceNow for IT service management
  - My goal is to support and develop ServiceNow functionalities through change and release management
  (agile methodology)
  - The instance is used by around 1 000 users daily
  - ServiceNow module: ITSM
  Realizations
  - I’ve participated in a long project of developing API’s which can communicate with others applications via
  REST protocol, mail interface, file transaction.
  - Participe to fixe issues on the client portal, API, incident management and other application
  - Participe to the monthly deployment, clone procedure and yearly instance upgrade
  - I participated into a project to Implement SSO
  - I’ve participed to implement Asset Management, data import

• FULL-STACK DEVELOPER

  Jan 2016 - Jan 2018

  Public administration, Apprenticeship contract
  Context et goals
  - The department uses a rating system for its sub-departments and sites present in the whole country.
  - My work was to deliver an online application that can centralize, calculate and make data workable. The
  application lists hundreds of sites and thousands of users.
  - I realize the client needs analyses, conception, coding, unit tests and documentation writing.
  Realizations
  - Client’s needs, specifications
  - Tool’s conception: UML modelling, technical architecture, the relational model
  - Coding: Back-end in Python with the framework Django, front-end with HTML/CSS/JS with the framework
  Bootstrap, jQuery and D3js.
  - Test: unit’s tests, scenarios with data set generated by a script
  Results
  - I realize the client needs analyses, conception, coding, unit tests and documentation writing. The
  application was developed with agile methodologies, the client's expectations have been changed (became
  more precious), main functions were implemented.
  - The test phase was started when I have finished my apprenticeship contract.
  Personal review
  - 1st project in autonomy from design to unit tests
  - Improved web development skills