Project : SFR La Réunion
Mission :End to End Solution Architect Siebel/BRM/AIA
Working on customisation End to End on Siebel CRM Integration Pack for Oracle Comms Billing & Revenue Management
Managing BRM development team + planning using Microsoft Project
Propose solution write Technical Design ( Balance Monitoring, Invoicing, Prepaid, Postpaid, backout, rerating …)
Developed custom opcodes + customization of policies
Fixed production issues and deployed urgent fixes
Bug/enhancements analysis, solution design and implementation
Project: KPN Xilion
Mission :Propose solution and write Technical Design for Invoicing Implementation and validate it by Oracle. Developed custom opcodes + customization of policies
Working with the business to formulate new change initiatives to maximise the business advantage from the Oracle BRM product.
Liaising and managing third party suppliers (Siebel, AIA and downstream systems) to develop new changes to improve business performance.
Actively sold new business and generated significant extra revenue for the project.
Managing BRM development team in KPN
Proposed and validated the architecture using BRM, Oracle BI Publisher, AIA and Siebel
Produced Technical Design + Implementation for Migration of Invoicing from .NET to BRM
Developed custom opcode + customization of existing policies
Migration from Oracle BRM 7.2 to 7.3
Modification Pipeline Grammar and Registry configuration to improve invoicing performance by storing data in INVOICE DATA and decoding it during invoicing
Implement Automatic recycle on BRM side to recycle all suspended CDRs during activation of the voip service, customization of PCM_OP_CUST_POL_PREP_STATUS to perform the following steps
Installed BRM JCA ADAPTATOR and configured AIA
Installation and customization of AIA2.0.1(PIPs) Oracle Fusion Middleware for billing and provisioning (BPEL/ESB/Rules/Workflow customization )
Architect on the Merge project which consists of merging Functionality of current Siebel ZIPB using fusion as middleware, BRM7.3.1 to OneCRM Siebel which means impacts on several interfaces, new logic to be implemented; decision taken to customize AIA as Merge applications introduce many contacts with the same role and many addresses of the same type to one account and many billing profile for one account which means several billinfo on BRM.
Integration layer customizations like: Customization of BPELs processes and implementation of Sequencing, automatic resubmission , xref rollback and error handling
Analyse E2E Data model for OSS and BSS part. Propose Data entities Mapping between Siebel and BRM and participate in the E2E mapping for product model to take decision
End To End Support Production for go live ZIPB1.1+
Project : Telstra BigPond
Mission Technical Leader, team management, interface with business to allocate work
Working on the Transformation Project ( Migration BRM – Kenan) to assure that the migration will be successful
Assure Remediation on Infranet and Kenan side
Fixed production issues with transformation modules and deployed urgent fixes for migration to Kenan billing platform
Bug/enhancements analysis, solution design and implementation
Technical Envir : Portal Infranet 6.7 FP1/Purify/ Webservices/SOAP/ Oracle 9i / Solaris 2.10
Project : Orange NL
Mission :Worked on system optimisation, solver performance issues
Proposed Design for a migration to ORACLE BRM 7.3
Project : Telstra BigPond
Mission :Worked on system optimisation, solved performance issues, and urgent incidents on production
Communication with Business, to track problems on production
Customized and fixed issues in Billing, Rating, Invoicing, Subscription.
Reporting ( Remedy Tool and Internal Capgemini Tool to track docket activities )
Technical Leader, team management, interface with business to allocate work
Project : India( Bengalore)
Mission :Defining new processes
Creation and Management of the Infranet Skill center in India
Worked on system optimisation, solve performance issues, and dockets on production
Team leader: Managing Indian Team,
Project : Wanadoo NL - Orange NL
Mission :Development of new functionalities around the billing system using different programming languages: C, Java, SQL, HTML, PERL
Creation of Java API, enabling client applications to use different functionalities
Worked on the Voice Project, which consists of telephony service offerings, write technical specification and development of actions to be trigger by the creation of the telephony service, purchase of billing deals for the livebox modem and promotions for the telephony service, and automatic upgrade to the Voice Offer
Worked on the ULL (Unbundled Local Loop) Project supporting Wanadoo NL’s to launch of its own private network. Designed and developed multiple facility modules, new Infranet API, testing, and documentation.
Worked closely with Project Management to gauge level of effort, project progress and schedules, and cross-team communications.
Write functional specification
Project : Tiscali Project
Mission :Development of new functionalities( C/Infranet APIs, Pricing plans )
Integration Tests
Integration Test plan creation and management
Project : Novis Project
Mission :Development of new functionalities around the IP billing system, especially for postpaid clients
Development of CSR GUI
Participated in periodic review with clients to review their current applications and develop enhancements to their systems.
Wrote Test books and monitored the progress of testing
Worked on support side to correct bugs on Infranet
Development of new functionalities around the billing system using different programming languages: C, Java, SQL, Perl
Creation of Java API ( Junit) used to test new customization
Participate on Transformation project, which aim is to migrate customer to kenan system.
Worked on system optimisation, solver performance issues, and docket on production
Responsible to define a new process which can be used to be able to perform offshore in India (Bengalore) , process design