! In charge to supervise/manage the technical documentation on the asynchronous dynamometers range and the D2T software product
MORPHEE who is a system for test bed automation, for carrying out calibrations, and for real-â€Âtime simulation at the test bed.
! In charge to supervise/manage the specification documentation and the writing/training/e-â€Âlearning on the SIEM (Security Information and
Event Management) Prelude-â€ÂIDS product, to col ect, normalize, sort, aggregate, correlate and report al security-â€Ârelated events.
in change, to manage writing/training for the HW/SW SOC-â€ÂNOC products (Servers, Routers, Firewal s
an switches) on RIFAN2 project (Réseau IP de la Force Naval) - (Apache, NAGIOS, SNMP, Linux CENTOS, ClamAV antivirus, Radius,
Kerberos, Server DELL R710, PC Optiplex 380, ALCATEL, Router CISCO, Probe: EXPAND, etc.)
System & Reverse Engineering on Security networks with VoIP-â€ÂCISCO Equipments for the
RAMSES 4 Project (Linux, VoIP, IPV4/V6, OSPF, SNMP, L2TP, MPLS, LDAP, Radius -â€Â CISCO Switch, Firewal & Router) and in charge to
lead/write and show internal and external workshops.
in charge to manage the Training/Support processes implementation on the HF & U/VHF radio project
(Active Directory, Windows 7 & Linux, Symantec, LTO, etc.)
! For EADS-â€ÂTS: in charge to manage the D2G test benches documentation achievement for land material (Leclerc, TIGER) and the MERMOZ
version for the RAFALE on bases or aircraft carriers.
NORTEL NETWORKS 1998 - 2009 GUYANCOURT (78)
" Project Engineer in ”Customer Core Support“ Team - 3 years
! Creating and improving different reporting tools and processes (Clarify, Excel, Bo and Minitab) for the quality of the
fol ow-â€Âup in the troubleshooting process for customer network problems fixed by support engineer level 1 & 2.
! Internal audit (via SAP & L6σ) to conduct a cost reduction plan dedicated to improve the interaction between different functions in charge
to deliver in customer sites the NORTEL products. Cost reduction result: around 33 %.
! Developing and managing in remote, the GSM/GPRS/EDGE/TCP IP/ATM/UNIX/SS7 e-â€Âlearning/ certification program finalized in US-â€Â TEXAS.
! Managing the NORTEL product/network training scheduling for European Customer Support Teams.
" Technical Training/Support Engineer on R&D and customer platforms - 4 years
! Technical expert as instructor for support level 2 teams in charge to manage/fix GSM/GPRS/EDGE network problems on the Customer site
using the CLARIFY tool.
! Creating, presenting and supervising 3-â€Âweek troubleshooting workshops on GSM/GPRS/EDGE networks in France, US-â€ÂTexas, India and
Turkey for the world Engineers customer support and customers.
" Product Training/Support Engineer on R&D platform - 2 years
! Developing and running test plan and test/validation procedures on new HW/SW WIRELESS architecture and upgrade procedure for the
fol owing products & features: BSC, RNC, TCU, PCU, TCP/IP, ATM, SS7, SQL, UNIX and VxWorks.
! Product support level 3 to fix GSM/GPRS/EDGE products problems on the Customer site with the CLARIFY tool.
! Creating, developing and Workshops on troubleshooting procedures dedicated to Node-â€ÂB/BSC/RNC/TCU/PCU products for
World Engineer Support Teams level 2 & 3, and I&C (Instal ation & commissioning) / I&A (Integration & Acceptance) teams.
" Technical Documentation Leader on R&D and customer platforms - 2 years
! Working closely with R&D, consultant engineers and NORTEL customers to create and write a large range of guides dedicated to Instal ing
and Commissioning GSM/GPRS/EDGE/UMTS products.
! Working closely with R&D, consultant engineers and NORTEL customers to create/write from scratch and to supervise
the reference/maintenance guides for NORTEL's flagship products: BTS, BSC/RNC, PCU/TCU and OMC-â€ÂR.
! Test and validation of the new Client/Server NS-â€ÂDK software product features via the transactional monitor TUXEDO.
" Technical Writer
! Writing and translating (English to French) user manuals, maintenance and troubleshooting guide for the NatStar/NS-â€ÂDK Client/Server
products.
" Programming Analyst in mobile equipment production factory
! Programming and building of an interface dedicated to run tests on military mobile equipment from the RUBIS-TETRAPOL tests
bench.
! Writing the user guide on test procedures for military mobile equipment.
Programming Analyst on R&D platforms -â€Â AIRBUS
" A320 & MIRAGE 2000
! Programming and building of an interface dedicated to run tests on embedded equipment from the ATEC 5000-â€Âtest bench.
! Writing the user guide on test procedures for embedded equipments.
" Technical Writer on R&D platforms -â€Â AIRBUS A300 -â€Â A310 - A320
! Drawing/writing the Wiring Diagram Manuals (WDM) and Aircraft Schematic Manuals
! Writing the help-â€Âon-â€Âline and the user guide for the software dedicated to manage military equipments and budgets in military trial center
(CEL: Centre d'Essai des Landes) for military government minister (DGA: Direction General des Armées).
! Writing the Aircraft Maintenance Manual (AMM) for the embedded equipment: Automatic Pilot (SFENA) & Flight Manual System (SPERRY).