CV/Mission BEEWARE I-SENTRY freelance

Résumé d'expériences de Sada,
freelance BEEWARE I-SENTRY résidant dans l'Aube (10)

• Loyalty management consultant and PMO at LVMH digital Global IT headquarters of the LVMH group perfume and cosmetic division, Paris, France
  Jan 2014 - aujourd'hui

  PMO to the End User Digital Services domain manager, in charge of 6 LVMH dotcoms
  Supported ******** in the release of loyalty management functionalities and in the definition of a digital roadmap for fiscal year 2015
  Led a business process re-engineering effort to structure the management and execution of the digital road-maps of ********, ********, ********, ********, ********, the group digital asset management platform and the ******** ipad application
  
  Defined and executed the BPR initiative set to automate the capture of multi-brand requirements, their financing and the execution of the approved capital expenditures (digital CAPEX funding and management).

• usiness Process Management consultant at Richemont International SA

  Global headquarters of the Richemont Group, Geneva, Switzerland
  Jan 2014 - aujourd'hui

  Application of the Aris Value Engineering methodology to cross organizational business processes.
  The Richemont group is the holding company of Cartier, Van Cleef and Arpels, Piaget, Baume & Mercier, Mont Blanc, Chloé and another 16 top end luxury brands of the jewelry, watches and fashion accessories
  
  Reporting the head of the Digital service for the Richemont group (15 Billion euros in revenue for 2012), acting as a BPM consultant in charge of supporting the execution of the group digital strategy brand after brand. The digital strategy consist of the definition and deployment of a “digital template” to all holding subsidiaries.
  
  Developing, enhancing and rolling out the digital technology that will be deployed in all the companies acquired by the holding, so to streamline and harmonize business practices across the holding’s brand portfolio. Richemont international SA is deploying the SAP suite worldwide to all of its business units.
  
  Defined the cross-channel BPM initiatives for wholesalers, retailers and e-Commerce for accessory sales

• Loyalty Business Process Management consultant at the adidas Group AG

  Global headquarters of the adidas Group in Herzogenaurach, Germany
  Jan 2013 - aujourd'hui

  Liaised between adidas AG global IT, global CRM and global ecommerce to define execute the RFP set to select amongst the world’s best loyalty platform the provider that was best suited to support the vision of the group.
  Responsibilities included: Loyalty business process definition, digital platform definition, RFP construction, vendor selection, RFP issuance, response analysis and vendor ranking.

• Consulting Partner at IDS Scheer Management Consulting AG, Division of Software AG, editors of the Aris BPM platform

  IDS Scheer AG, Munich, Germany
  Jan 2012 - aujourd'hui

  Held full responsibility for the definition of BPM strategy definition, the scoping of the BPM projects and application of the Aris Value Engineering Methodology in complex multicultural environments
  Consulted IDS Scheer AG on the construction of Business Process Reengineering, proposals, the definition of the Statements of Work for complex BPM programs involving SAP ERP deployments as well as the deployment of third party front line systems.
  
  IDS Scheer AG is the world leader in BPM and Germany’s largest integrator of SAP; IDS Scheer AG now belongs to Software AG.

• Loyalty management consultant at the Saudi Arabian airlines

  Saudi Arabian Airlines headquarters – Jeddah KSA
  Jan 2010 - Jan 2012

  Immersed in Saudi Arabian Airlines Marketing and Product management, providing IT and business consultancy for ground products: passenger self-service, passenger loyalty and experience management, ATO/CTO systems, call-center CRM, IVR integration, mobile web services.
  Responsibilities included: Airline ground and loyalty product portfolio management (PPM), road-map design, management of the solution integration process, business case construction, RFP construction, vendor management and negotiation
  Key achievements: Monetization of over 1 Billion unused loyalty points (turning unused miles into ancillary revenue)
  
  CRM and loyalty management lecturer at the Skema Business School, IFMD and Equis certified
  Design and delivery of the CRM module of the e-Business bachelor course

• Loyalty management architect for the Oracle & IBM Alliance

  IBM Industry Solution Center of La Gaude
  Jan 2010 - aujourd'hui

  Projects achieved included:
  - ISV Pre-sales consultancy for the IBM and Oracle alliance (Siebel loyalty focus)
  - Architecture of a SOA for a Loyalty Management system supporting an alliance of Airline, Telco and Retail industry vendors
  - Consulting on CRM bid construction for the Telecom industry
  - Internal consultancy on Siebel Sales, Siebel call center, Siebel EAI and Siebel Loyalty version 8
  - Consultancy on Siebel integrated to Websphere SOA architectures
  Key achievements: Architecture of an R&D demo integrating Siebel Loyalty to external IBM enabled e-Commerce websites using IBM Websphere and Siebel EAI

• PMO manager at Amadeus Airline IT

  Amadeus Airline Business Group of Sophia-Antipolis, France
  Jan 2009 - aujourd'hui

  Duties included:
  - Amadeus Altéa migration scoping
  - Management of the Saudi Airlines migration to the Amadeus GDS and Altea reservations and Inventory platforms.
  - Management of the integration of Saudi Airlines new aback-bone systems with their incumbent Loyalty management system
  - Collaborate with the account management and the program management teams to assist the Airline customers in completing scoping of the GDS migration program that is essentially:
  - Preparing Prince 2 compliant monthly reports for the migration program steering committee
  - Building the program plans
  - Gathering the business requirement for gap and interface developments
  - Coordinating and running functional workshops across all Airline business areas that are impacted by the migration
  - Facilitating an efficient working process between the [1] customer business stream experts, [2] the Amadeus product management and [3] software development entities and [4] the multiple third parties involved in the program (Airline system integrators and other vendors)
  - Implementing PMO processes for the program and enforce utilization of the Project Portfolio Management tool (MSP and Sharepoint)
  - Administrating the program on a day-to-day basis
  - Ensuring initiation and accuracy of the reporting discipline across all program streams, ensure planned activities are communicated effectively; built the high level program plan and reporting milestones

• Amadeus Research and Development center of Sophia-Antipolis, France

  CRM Business Process Analyst for Amadeus IT SAS
  Jan 2008 - aujourd'hui

  Duties included:
  - Proving faultless written and verbal communication skills to explain new features and facilitate user adoption
  - Designing functionality for a sales automation focused CRM initiative within a global corporation
  - Consulting the organization on internal process improvements
  - Working closely with developers to ensure the successful delivery of the new CRM features
  - Specifying Siebel web-services to integrate Siebel to SAP billing systems
  - Bringing a structured approach to business analysis
  - Bringing a strong ability to design innovative CRM solutions
  Key achievements:
  - Specify technical interfaces from Siebel CRM to SAP Billing interfaces
  - Managed the full “Software Development Life Cycle” (SDLC) for 3 CRM releases

• Changepoint consulting bureau Sophia-Antipolis

  IT Governance consultant at the Compuware Corporation (Nasdaq)
  Jan 2007 - aujourd'hui

  Duties included:
  - Providing high level and hands-on consultancy on IT Governance and Digital strategy execution
  - Held full responsibility for designing and implementing Balance Score Cards and Human Capital management programs for large IT organizations
  - Automated PPM, recruitment, resource capacity, project, time and expense and knowledge management processes
  
  Key achievements:
  - Implemented the Balance Score card enabled Project Portfolio Management practices at multiple Compuware customer sites
  - Implemented Changepoint PPM/CRM at Soluziona, Group Union Fenosa, Madrid, Spain
  - Implemented an Activity Based Costing system implementation at Caterpillar Europe
  - Implemented an Activity Based Costing system implementation at the Arcelor Mittal Systems
  - Implemented project managements for CMMi at Arcelor Mittal Systems
  - Run the POC for a SOX compliant PMO at Julius Baer Bank, Zurich, Switzerland
  - Implementation methodology trainer for all Compuware EMEA new comers and all Compuware channel partners for the 2005-2006 programs
  
  Brand Identity analyst at Millward Brown, Leamington Spa, England
  From September 1999 to June 2001 (student job)