CV/Mission de Consultant SDH freelance

Exemple de missions de Vincent,
Consultant SDH habitant l'Hérault (34)

• Role: Sr. Salesforce Business Analyst (salesforce e-commerce) Scope

  (Waeg) Nilfisk
  Jan 2022 - Jan 2023

  Working as a Business Analyst to Analyze and gather requirements in the “Easy
  Enhancement Project” designed to optimize and enhance the customer B2B Portal
  based on Salesforce Cloud Craze. Duties included organizing workshops and writing
  support decks, presenting live demo sessions, writing user stories and supporting
  customer with Agile methodology using JIRA software.

• Role: Sr. Salesforce Business Analyst (sales & service cloud, tenders)

  Johnson & Johnson company
  Jan 2021 - Jan 2022

  Scope:
  Working inside the Customer Excellence team, on an application based on
  Salesforce sales cloud, itender, managing the pharmaceutical tenders of all the
  users of different J&J offices worldwide
  Roles & Responsibilities:
  ✓ Participate to the Business Workshops with key stakeholders
  ✓ Analyzing business requirements, Working in Agile mode, adding new users stories
  ✓ Working on CRM & Customer sales processes
  ✓ Adding Business change requests in the internal project management tool (jtracker)
  ✓ Technical Assessment with developers and validation meetings for each
  ✓ Working on integration flows, and understanding of interface built (Integration
  platform of SAP MDM)
  Testing completes opportunity lifecycle from creation to closing and contract
  generation and, sending to SAP
  understanding the salesforce mechanisms induced when working with complex
  products portfolios (price matrix, price books)

• Senior Salesforce Consultant

  Client : SANOFI Aventis
  Jan 2020 - Jan 2021

  Sr. Salesforce
  Consulting
  Working on the CHLOE Customer Service Project at SANOFI, which goal was to deploy
  a contact center across 9 countries and facilitate the Business transactions of the
  Customer Service team by strengthening process automation and collaboration across
  a unified solution based on the salesforce service console (lightning).
  
  Participate to the Business Workshops with key stakeholders (Business stream
  leaders and integrator)
  
  Design detailed business requirements for the stream (General Design, Detailed
  Design) in consistency with Architecture guidelines
  
  Writing user stories and allocating to the Sprints of the AGILE cycles
  
  Analysis of Integration Architecture and data flows
  
  Review of Master Data with key stakeholders
  
  Organize workshops (sales & marketing, surveys) and preparation of a demo for
  the business leaders
  
  Perform business gap analysis for the stream
  
  Working on CRM & Customer service processes
  
  Working on integration flows, and understanding of interface built (Integration
  platform of SAP MDM)

  Technical environment: ******** (lightning), SAP, MDM, Middleware (TIBCO,IICS)

• Entrepreneur trainings & incorporation

  my company
  Jan 2020 - Jan 2023

  • Business Management trainings online:
  
  Learning how to create and manage a company (delivered by BDG)
  
  6 Figures Mentor program
  • Incorporation of my company AMCTD SAS and Preparation of activity launch

• Sr. Salesforce Consulting Employer

  Client : ARTELIA
  Jan 2019 - Jan 2020

  CGI
  Sr. Business Analyst / Scrummaster
  Working on the development of a CRM solution “REFLEX” for ARTELIA, a firm of
  construction engineering, in AGILE mode. The first phase was the implementation of a
  core solution gathering Sales processes, Reporting, ERP and system integration
  
  Mastery of the specifications (RFP) Artélia and the CGI proposal.
  
  Perfect control of the functional scope of the Reflex application according to the
  scope and assumptions made by CGI.
  
  Business support adapted to guarantee a solution close to the Salesforce standard
  limiting specific developments (-10%).
  
  Drafting of functional documents (description of processes).
  
  Assisting and coaching the development team with any questions both functional
  or technical
  
  Working in close collaboration with PO/PPO

  Technical environment: ******** (lightning), MS Outlook, Dataref (in-house built), Vector+, ALTARES D&B (customer database)

• Sr. Salesforce Consulting and Project Coordination Employer

  Client : BNPP AM (BNP Paribas Asset Management)
  Jan 2019 - Jan 2019

  Cognizant Technology
  Solution
  Senior Business Analyst & Project Coordinator – Asset Management
  Project Coordinator and Test Manager in charge of validation of development of a
  scoring grid for salesforce KYC sheet at BNP Asset Management
  
  Project Coordination :
  Making the link between BNPP AM project stakeholders and development team.
  Ensuring the expectations of the client are met in accordance with the objectives of
  the project; meanwhile managing customer feedbacks and measuring the gap between defects corrections and evolutions.
  
  Testing & Validation :
  Functional testing of the scoring grid developed in salesforce app (part of the Colombus KYC onboarding sheet) :
  - Testing that KYC features developed in salesforce lightning are compliant with
  the excel macros provided by BNPP AM
  - Validation or rejection of the deliverables from Cognizant offshore developers.
  - Providing developers with more details about functional requirements
  - Sending official approval to the customer (BNPP AM project stakeholders)

  Technical environment: ******** (lightning), ******** Functional environment: Lightning CRM App

• Salesforce Service Cloud Specialist

  Client : MSD (Merck Sharp & Dohme Gmbh)
  Jan 2019 - Jan 2019

  Following the implementation of the version 1 of the MSD Global Inbound Contact
  Center based on the salesforce service Cloud and Veeva platform
  • Version 1 :
  
  Management of Tests (UAT: Scripts, Conducting UAT)
  
  Execution Resource of Service Cloud
  
  Coordination and alignment
  
  Documentation, Quality Assurance
  
  Hypercare : Testing and validation of correctives and Change Requests on behalf
  of Business Users
  • Version 2 :
  
  Following backlog product items
  
  Advising Business on the scope of version 2
  
  Adding Service Cloud essentials to the scope

  Technical environment: ******** (lightning), Veeva, IRMS Web, QCC4 Functional environment: Service Cloud Console App

• Senior Business Analyst – Asset Management

  Client : BNPP AM (BNP Paribas Asset Management)
  Jan 2018 - Jan 2018

  In the wave of the Colombus Program which envisioned a transformation of the BNPP AM
  Sales by leveraging salesforce CRM, I was in charge of writing and testing 2 types of
  evolutions related with Golden Data :
  
  Lift & Shift :
  Adapting a technical component used to transform external files holding customer investment records into Pivot File using data from the new salesforce AM (Salesforce Asset
  Management) Instance. Impact analysis and solution architecture design for the processing of the pivot files and interactions with salesforce, and delivery of detailed financial specifications. The input was a .txt file containing Subscription/Redemptions and
  Positions The output was a .csv file containing key functional fields specific to BNPP AM
  
  Evolution – Sharing of COS Financial Indicators :
  Writing detailed specifications to create a new aggregation component to pull a set of 47
  Financial Indicators from a Pivot File generated by an application from the architecture
  landscape to different objects in Salesforce such as holdings, flows revenues, COS (Customer Opening Sheet), Agreement and Organization. Highly complex component that is
  generating in 1 operation 7 update flows and 3 insert flows and using a set of 40 Technical
  Rules.
  - All Specifications written using Distribution System architecture landscape documentation and access to the Salesforce Setup on the Development instance.
  - Tests done in salesforce with the help of an Abinitio developers to execute the flows.
  Creation of complete test books with data sets, and raising defects.

  Technical environment: ******** (lightning), Abinitio Functional environment: Lightning CRM App

• Salesforce Solution Architect & Project Manager

  Client : CGT (Cummins Generator Technology)
  Jan 2017 - Jan 2018

  Building of a new version of a legacy tool « Apex Logger » used by the application Engineers of
  CGT, a branch of Cummins manufacturing alternators, to log their jobs when dealing with customer
  enquiries. The new logger tool is built on an existing implementation of Salesforce. This
  environment is Lightning Enabled. There are approximately 150 users on the platform and this new
  Module will require the addition of 25 users globally.
  
  Business Requirements Analysis, AS IS/TO BE processes, Customer Journey
  
  Solution Architecture : design of a solution based on Salesforce service cloud, Lightning
  enabled
  
  High Level Design document, sales process integration , objects relationship model
  
  Creation of custom objects and custom fields, page layouts, records page layouts, record
  types
  
  Business Stakeholder’s meetings (User Stories follow-up, weekly calls)
  
  Visual Flows, process builders, workflows, field updates, validation rules
  
  Writing technical specifications and coordination with an offshore developer
  
  AGILE Project Management : follow-up of sprints and Epics
  
  Writing User Stories and Acceptance Criteria, Project Reporting
  
  UAT Organisation and reporting
  
  Writing UAT Test Cases and training support documents
  
  Change Sets preparation and deployment
  
  Deployment to Production and Go-Live

  Technical environment: ******** (lightning), ******** Functional environment: Lightning CRM App

• Client : AGEFOS
  Jan 2017 - aujourd'hui