CV/Mission de Consultant esri freelance

Exemple de missions de Ravindra,
Consultant esri habitant ?

• Senior CRM Consultant (R4G) (CRM 7.0 Ehp3 and ECC 6.0 – Agile Methodology)

  Reliance Jio Infocomm Limited, India (SAP Germany)
  Jan 2014 - aujourd'hui

  Responsible for requirement gathering and process/solution design workshops and end-to end integration design for Reliance 4G in complaints and returns management
  Involved in the middleware configuration, integration with SAP CC, CI and FICA
  Responsible for delivering Macro document (Blueprint), SRS (System Requirement Specification), Functional specifications and configuration documents
  Configured service request, Service Level Agreement (service & response profiles), category modeler, Rule Modeler, agent inbox, activity, lead and opportunity
  Responsible for creation and maintenance of additional fields using AET
  Responsible for configuration of Email functionality with ERMS
  Responsible for web ui configuration, Business Role, Navigation bar profile, layout profile, work centre, work centre groups and direct link groups
  Coordinated with test analysts, Business owners and cross functional teams to develop testing scenarios for Integration, Regression and User Acceptance Testing

• Senior CRM Consultant (Linde Template) (CRM 7.0 Ehp2 and ECC 6.0)

  Linde, Munich,Germany (HCL-Axon)
  Jan 2013 - Jan 2014

  Involved in user requirement gathering and design workshops
  Responsible for delivering functional design specification and design documents
  Configured Transaction Launcher to launch ECC Transactions
  Worked on Web UI Frame work and layout design
  Defined quick searches, account identification profile, interaction history profile, business transaction profile and broadcast messaging
  Configured ERMS, Surveys, Interactive script, category modeler, Email and word templates
  Involved in server side groupware integration with Lotus Notes 8.5 and middleware set up between ECC and CRM
  Involved in configuration of Lead & Opportunity & Campaign management
  Created and maintained Business partners, Organizational model and territory management functions
  Coordinated with GRC (Security and Authorization team) for Business Roles and authorizations

• Senior CRM Consultant (Threshold – Phase 2) (CRM 7.0 Ehp2 – Agile Methodology)

  Cambridge Assessment, Cambridge, UK (HCL-Axon)
  Jan 2013 - Jan 2013

  Involved in requirement gathering and project preparation
  Responsible for delivering business process & solution workshops
  Involved in preparation of PDD’s (Project Design Documents) & Configuration documents
  Responsible for conducting Show & Tell demo sessions
  Defined business roles and configured the navigation bar profiles, work centres, work centres groups and direct link groups
  Involved in configuration of Activity Management, Lead Management, Opportunity Management, Campaign management and Segmentation
  Maintained the necessary settings for marketing
  Worked on copy control in transactions from Lead to Opportunity, Opportunity to Quotation and Quotation to Sales order
  Involved in configuration of Service Request and Complaint management
  Generated CRM standalone interactive reports
  Provided solution options for mobile/offline working which includes CRM mobile sales application
  Configured client side groupware integration (Microsoft office 2010/SAP CRM Ehp2)

• Senior SAP SD/CRM Consultant (CERPS – Release 3.0 / Wave 4)

  GlaxoSmithKline, Brentford, UK (HCL-Axon)
  Jan 2012 - Jan 2013

  Responsible for Configuration remediation of CERPS template
  Involved in Change Request for Pricing in Sales Order & Stock Transfer Orders
  Developed the Pricing Procedure to meet the requirements of the Pricing Policy. Having in-Depth knowledge of the Pricing elements, creation of Condition Types, Access Sequence and Condition Tables
  Updated Functional Specifications as per the requirements in O2C
  Responsible for functional unit testing & defect resolution

• Senior SAP CRM Consultant (Customer First – Roll Out 3.1)

  Birmingham City Council, Birmingham, UK (HCL-Axon)
  Jan 2011 - Jan 2012

  Involved in Business requirements gathering and design of SAP solution for Rollout 3.1
  Responsible for delivering Service Specific Enquiries, Providing Proofs, Opti-time and Escalation Detail Design Documents (DDD)
  Developed functional specifications for FRICE (Forms, Reports, Interfaces, Conversions and Enhancements)
  Configured Action Profile to trigger Actions on different scenarios using Smart forms
  Involved in production cutover activities
  Responsible for service order template, categorization schema, Agent Inbox and organization structure changes
  Defined code group profile, code groups and codes
  Defined service manager profile
  Defined receiving email addresses and Fax numbers
  Responsible for creating/maintaining Advisor guidance steps for Contact Centre
  Responsible for defining distribution model for Distributing ORG units and position's to different environments through ALE
  Action definitions and Batch scheduling
  Analysis of change requests and proposing the solution
  Responsible for test planning and execution using HPQC
  Coordinated with test analysts, Business owners & 3rd Party (Opti-time) to develop testing scenarios for Integration, Regression and User Acceptance Testing
  Responsible for delivering R3.1 BAU Knowledge Transfer sessions

• SAP CRM Consultant - GDFO (Gas Distribution Front Office) – Release 2

  National Grid, Solihull, UK (WIPRO)
  Jan 2010 - Jan 2011

  Involved in Scoping & High Level design workshops with the business owners demonstrating the functionalities and finalizing the business blueprint
  Involved in Project Preparation, BPD’s, Solution Blueprint, Functional Specifications and Technical Specifications in Enquiry, Complaint and Emergency Process
  Gap analysis and RICEFW definitions
  Involved in Integration of SAP CRM with ESRI GIS / ESRI Locator Hub, Click and Syclo.
  Involved in integration of CISCO CTI
  Created Service request, activities
  Created the various business roles in respect to functional specs
  Worked on the Web UI framework and layout design
  Configured the Text determination, org determination, status profiles, Action profiles, Inbox profiles.
  Configured the Web IC (Interaction Centre) in respect of SAP CRM 7.0
  Defined quick searches, account identification profile, interaction history profile, agent inbox profile, business transaction profile, broadcast messaging
  Configured the navigation bar profiles, work centres, work centres groups and direct link groups.
  Configured the transaction launcher
  Configured Category modeller for hierarchal dropdown values linked to single leve
  Defined code group profiles, code groups and codes
  Configured the content management (open text live link)
  Defined the Business transaction profiles
  Configured interactive scripting for emergency work order creation using standard functionality like branching, non-branching actions, templates.
  Maintained the settings for Agent Inbox.
  Configured the content management for document storage
  Worked on ERMS, Rule policies and Alerts
  New UI Configuration Tools (Application Enhancement Tool AET & Design Layer Customizing Tools& the Extensibility Tool)
  Enhanced personalization options(Web links, CRM Links, Widgets, Customer Specific
  Icons, Drag and Drop Features)
  Test planning and execution
  Provided support for issues

• SAP CRM Consultant

  Yellow Pages, Reading, UK
  Jan 2009 - Jan 2010

  Involved in Integration of SAP CRM with different technologies R/3,ESB and PORTAL.
  Creation of business partners in different role, maintain fields settings, configuration of visual screen tools. Creation of business partners relationship in various groups and maintain it as per requirement.
  Involved in designing BP types using Marketing Attributes to display the business partner information for standard and premium customers.
  Customized organization data profile as well as partner determination procedure using access sequence and used it in the new created transaction type. Customized the planned/actual date profile for the campaign management transactions.
  Involved in training for end user:
   Creation of business partner.
   Maintaining relationship of business partner.
   Creation of product.
   Creation of transaction.
   Base customization using.
   Field grouping and configuration.
   Creation of set types and attributes.
   Maintaining categories and hierarchies.
   Maintaining copying control between sales document.
  Worked on setting up of email interface by configuring and activating the Agents inbox settings, defining email addresses, and managing profiles
  Created action profiles for various scenarios to trigger E-mails and Verification calls to customers for welcome letters and all correspondence types.
  Created different Business activities and reason codes for service contracts, complaints, credit requests and sales orders.
  Created typical pricing procedures for the products at header level and item level with manual conditions

• SAP CRM...

  CARAVAN CLUB, UK
  Jan 2008 - Jan 2009