Freelance HP SERVICE ACTIVATOR : Distinguez les savoir-faire dont vous avez besoin

Résumé des missions de Foued,
freelance HP SERVICE ACTIVATOR résidant dans la Seine-Saint-Denis (93)

• Solution Consulting Manager

  Quintica (UAE) –
  Jan 2021 - aujourd'hui

  In my role I am responsible of the presales and implementation of BMC Software and Servicenow solutions:
  Responsible of a team of 8 people
  Presales management
  Project overall review, quality insurance and profitability. Examples of project handled: ITSM implementation, Software Asset Management, Discovery / CMDB, BMC upgrades, and many others.

• Business Unit Manager

  Quintica (UAE)
  Jan 2020 - Jan 2021

  Managing Business Unit in charge of BMC Solution and Dynatrace:
  Responsible of a team of 8 people
  Sales and Presales activities
  Project review and service assurance with scope: BMC Helix, BMC Discovery, BMC Smart Reporting.

• Business Unit Manager

  Quintica
  Jan 2020 - aujourd'hui

  Dubai, United Arab Emirates
  In charge of BMC Software, Automation Anywhere and Splunk Solutions. My
  responsibilities are:
  - Sales and Presales leadership for pipeline generation,
  - Strategy definition to win new customers/markets,
  - Guarantee the Financial health of the Business Unit,
  - Lead the engineers and specialists as direct manager
  - Lead the support and implementation contracts to obtain financial and
  customer satisfaction success
  - Manage the relationship with above key vendors to meet partner status KPIs
  - Manage sales efforts, supporting sales staff, filling in where required, and
  justifying headcount

• Project Manager

  Quintica (UAE)
  Jan 2019 - Jan 2020

  For Smart Dubai Government (UAE):
  Responsible of an ITSM and Discovery project: upgrade and enhancements
  Management of 2 people
  Solution Design of new integrations between BMC Remedy and Third Party applications (JIRA, GRP)
  Implementation of Smart Reporting: implementation of reports, view design, scheduling of reports, performance optimization.

• Project Manager

  Jan 2019 - Jan 2020

  Dubai, United Arab Emirates
  For Smart Dubai Government, management of a project with the following
  scope:
  - Upgrade of ITSM solution (BMC Remedy 9 to BMC Remedy 19)
  - CMDB enhancement via automatic discovery (BMC Discovery)
  - Integration with JIRA
  - Review of service catalog
  Project Manager

• United Arab Emirates For Etisalat (Dubai):
  Jan 2019 - Jan 2019

  - team leader : management of 12 consultants
  - Strategic planning in order to maximize the value of the project
  - Review of the requirements and pipeline
  - project scope: bmc remedy, bmc discovery and Bmc truesight orchestration
  - Project followed agile methodology with monthly releases
  Solution Architect

• Dubai, United Arab Emirates For Etisalat:
  Jan 2018 - Jan 2019

  - Solution Architect in a major project involving ITSM, Discovery and
  Automation solutions from BMC Software
  - Value based implementation, built on ROI maximization
  - Audit of Company processes and organization to propose automation
  candidates and enhancements
  - Go live management (monthly release process)
  BMC Presales Software Consultant

• Solution Architect / Team Leader

  Quintica (UAE)
  Jan 2018 - Jan 2019

  For Etisalat (Major Middle East Telecommunications company):
  Responsible of a major project involving ITSM (BMC ARS), Smart Reporting, Discovery and Automation solutions from BMC Software (BMC Atrium Orchestrator)
  Management of 14 people
  Value based implementation, built on ROI maximization
  Audit of Etisalat processes and organization to propose automation candidates and enhancements
  Go live management (monthly release process)

• BMC Presales Consultant

  Quintica (UAE)
  Jan 2017 - Jan 2018

  Delivering Proof of Value on BMC Software products
  Delivering Commercial proposals
  Product Demonstrations: BMC ITSM, BMC Discovery, BMC Smart Reporting
  Commercial negotiations
  Customer Engagement

• For Safaricom (Kenya)
  aujourd'hui

  Responsible of a project involving ITSM, BMC Discovery, BMC Client Management, SmartIT, Smart Reporting and Digital Workplace
  Solution Design for the enhancements
  Management of 2 Senior Consultants
  BMC Smart Reporting: implementation of reports, view design, scheduling of reports.