CV/Mission de Consultant prince2 freelance

Exemple de missions de Bernard,
Consultant prince2 habitant Paris (75)

• Manager de Transition, Consultant

  GRDF auprès de la direction (IoT, Infrastructures & Applications, Support, Réseau, Program Management, secteur Energie)
  Jan 2021 - aujourd'hui

  § Revue / Audit opérationnel d’un Program IoT national (Outils / Process / RH), recommandations et lancement
  de consultations externes (EDB, Maintenance,..), sélections de partenaires
  § Définition de la gouvernance Run, préparation de la transition, propositions d’organisation auprès du COMEX

• Manager de Transition, Directeur des Services

  GROUPE UP
  2018 - 2020

  Programmes WW, environnement bancaire).
  § Responsabilité globale des services et des projets, change management, restructuration, définition de la
  gouvernance et de la stratégie. Établissement du budget et suivi.
  § Migration Cloud (Azure), Sécurité, support des applications et des infrastructures, management du Service
  Desk, projets AD & Digital Workplace, mise en place de tableaux de bord, réflexion / stratégie autour du DevOps.

• Head of WW Global Services Delivery (IoT, Turnover 16M€ (2015), 350 p, Startup)

  SIGFOX
  2016 - 2017

  § Responsabilité mondiale du Delivery et des Programmes (Déploiement de réseaux 0g), suivi des partenaires.
  Recrutement des SDM (MeA, Apac, Latam, Afrique, USA)
  § Management des contrats et du P&L (107M€ en 2016, +8%) – Implémentation de la CSAT et des SLAs.
  
  Resources coaching / mentoring, multi-cultural environments
  P&L Management
  Outsourcing and nearshore / offshore model experience
  Customer experience improvement
  Service and outcomes driven, analytical skills
  International Program Management
  Relationship builder, client facing and communication skills
  Change / Risk / Incident / Problem / Contract Management
  Customer focused, adaptable and innovative
  Business Unit Management, Process definition and implementation
  Pre-Sales and Business Development experience
  Technical background Telecom/Infrastructure/IoT/Cloud/Software
  ITIL/PMP/Prince2/MSP certified

• Head of global Services IoT, Turnover

  SIGFOX
  2016 - 2017

  16M€ 2015 , 350 p, Startup
  Responsible for global program delivery with Sigfox Operators, WW
  Contracts and PnL Management 105M€ in 2016 - In charge of a BCP program

• SEMEA Program Delivery Head

  VERIZON
  2013 - 2016

  Telecom / Cloud, Turnover 175M€, 300 p, 2e Telcooperator WW
  Accountable for al program implementation in Semea, global PnL management
  Governance setting and reporting, project/program scoping, nearshore team management.

• Services Delivery Director Managed

  T-Systems
  2011 - 2013

  Services Infra/Telecom, Turnover 153M€, 1100 p,25e services company in France
  SDM team management, PnL management 105M€ , accountable for quality / csat, nearshore mgt
  Transition/transformation supervision, escalation management - Upsel ing on portfolio

• Global Account Delivery Manager

  FUJITSU
  2010 - aujourd'hui

  Contractor Managed Services, Turnover 180 M€,
  500 p, 5e computers manufacturer, WW
  Service Desk / Infra program deployment, WW. Responsible of change management.
  Nearshore team management, responsible for PnL, Sla's, and Csat.

• Business Development Director

  USHARESOFT
  2009 - 2010

  Contractor, Startup Cloud Software, Turnover
  500K€, 10 p, Startup .
  Evangelization / Sales of cloud software / platform to F500 companies
  Engagement and partners fol ow up, Marketing support strategy / pricing , POC setup

• CEE Operations Director/Country Manager

  AJILON IT Part of ADECCO GROUP / HEWLETT PACKARD
  2004 - 2009

  Managed Services Based in Bulgaria Managed Services Infra, Turnover 30 M€, 480 p,
  34e provider in France. N 1 in Bulgaria
  Implementation from scratch of a new GDC program for HP in Bulgaria Delivery / Support
  Recruitment, training, coaching of new staff 700 . # 1 WW for Csat/quality among al HP GDC

• Senior Pre-Sales Architect / Technical Account Manager EMEA

  SUN MICROSYSTEMS, Telecom
  1995 - 2004

  Software Division Telecom Software, Turnover 243M€, WW Unix Servers leader, 50K employees
  WW
  Projects identification and fol ow up, answer to RFI/RFP, quotation, architecture validation, POC
  delivery Emea mobile telecom accounts
  Product's presentation to client's executive. Responses to RFPs
  Emea Technical Account Manager for Alcatel account. Carrying personal and global quotas.
  
  Director Main skills and competencies
  Strong customer service experience (Service Delivery & Support, Program & Team Management, Transition & Transformation,
  Consulting, Finance)
  Very good technical background (Telecom/Infrastructure/IoT/Cloud/Software/Security)
  Senior Leadership experience (CEE Operation Director, Services Director, Head of Program Delivery SEMEA, Business
  Development Director, Country Manager)
  Large P&L and budget management, multi million Euros
  Direct and matrix Management of large teams including Managers and virtual teams
  Proficient in leading a business unit, definition and implementation of process / best practices
  ITIL V3 (SO/ST/SS/CSI) and project/program management certified (PMP, Prince2, MSP)
  Pre-Sales and Business Development experience (New logo, Renewal, Up selling)
  Strong experience with Customer and Employee satisfaction, promoting service excellence
  Escalations and high-level customer relationships management
  Excellent outsourcing and nearshore / offshore model knowledge (experience abroad in Central & Eastern Europe)
  Experience working in multi-cultural environments, leading teams in multiple locations
  Recruitment and training / development plan definition / follow up, resources coaching / mentoring
  Service and quality driven, analytical and strategic thinker, outcomes driven
  Relationship builder with excellent presentation / client facing and communication skills
  Solution finder (detailed oriented person), initiative taker, team worker
  Experience working with and leading HR, Finance and Recruitment teams
  Business focused, adaptable and innovative
  Strong experience with Incident/problem/change management
  Flexible to travel