CV/Mission GILDAS HOSPILOG freelance

Résumé des missions de Mohamed,
freelance GILDAS HOSPILOG résidant dans Paris (75)

• TECHNIP - IT Project Manager

  Local IT Coordinator (Expatriation in South Korea on production site)
  Jan 2014 - Jan 2018

  • Site Opening Procedure (Implementing the Infrastructure)
  • User support and training on Microsoft Office 2010-2017
  • Creating and managing accounts and groups in Active Directory
  • Account Management in Citrix and Support
  • Installing and configuring workstations and devices
  • Management and coordination of IT and digital aspects of business engineering projects
  • Getting technical implementation of the recommendations issued by the Managers In training and risk managers (many issues concerning the protection of industrial property)
  • Project management for the renewal of IT mass equipment
  • Provision of the IT resources needed for the completion of business projects (sourcing, quotation, qualification of developers, SharePoint administrators, etc.)
  • Identification and transcription of the functional needs of business teams in technical solutions
  • Coordination with counterparts IT client side and partner side
  • Collaboration with specialized technical teams ( network and server architecture , security , Citrix , AD, business applications) and management of infrastructure deployment for construction sites
  • Coordination of the support teams located on the different Operating Centers ( in particular in India in Chennai, in Malaysia in Kuala Lampur )
  • IT support and service desk (computer, mobile phone, information systems ...)
  • Cloud Management (IaaS, PaaS, SaaS)
  • Using VMware for testing and commissioning of multiple virtual machines (data server, business application server s, VEEAM backup server's Domino / Lotus)
  • Using Veeam Backup (Backup Restore)
  • Back-up Management in QNAP (management and storage of images taken from 'eVNX)
  • ICAPS R3.21 for deployment / configuration and test connectivity.
  • Account Management and Access on ICAPS via Citrix (Related AD Management for User / Group Accounts)
  • Setting up VPN lines : management of the contractual relationship with suppliers, configuration and installation of equipment, implementation of orders in active equipment
  • Configuration and preparation rack s servers, routers and switches
  • Configuring Cisco ASA 5505/5512 : VPN link, ASA configuration command line interface , network diagram, installation of the security device, ...
  • Configuring 3900 routers : MPLS Link, ASA Line Interface Control Configuration, Network Diagram, Implementing the Security Appliance
  • Installation and commissioning of WAN Optimizers [ Riverbed type ] : Configuration via Serial Cable, Optimizer Installation Between WAN Router and LAN Switch
  • Configuring CISCO AIR Serial SAN Access Point SAP Series 2600 ASA configuration command line interface, establishment security device
  • Setting up a RADIUS 80 2.X server (off-pool filtering machine : data protection and fight against infiltration by MAC addressing of external machines to the group)
  • decommissioning multiprojects sites in South Korea : network equipment, physical servers, data laundering, fleet inventory, management reporting , logistics tracking of equipment returns

• Windows Migration Coordinator (Support Level 2 and 3 )

  SOCIETE GENERALE
  Jan 2014 - Jan 2014

  • Migration planning ( VR organizations, checking the availability of premises, posts, passwords, etc. )
  • Referencing and backing up applications on users' computers before migration
  • Replacing non-Windows 7 compatible hardware
  • Dice deployment of Windows 7 via Ghost is Nort
  • Suppo rt Office 2007--2010
  • Creating and managing accounts and groups in Active Directory
  • Citrix Account Management and Application Support
  • Installing and configuring workstations and devices
  • Blackberry Support ,
  • Remote Control with VNC
  • Migration XP / Seven

• Support Technician Level 1 and 2

  KPMG
  Jan 2013 - Jan 2014

  • Taking incoming calls from users
  • Online resolution using repositories (procedures, reflex card, etc.)
  • Escalate incidents using the proper routing table, if necessary
  • Recontact of the users following the N2 return and closing of the incident
  • Climbing Back Office in case of difficulties
  • Handling incidental requests in the Help Desk service ball
  • Feedback differences on the response sheets and existing procedures or missing in the knowledge base
  • Force proposal in improving the service provided to users
  • Various technical analysis conducted at the request of the head of the pole

• Technical Reference & Support Level 2 and 3

  LE FIGARO
  Jan 2013 - Jan 2013

  • Referencing and backing up the applications on the users' workstation before the migration and the devices for the drivers,
  • Replacement of non-Windows 7 compatible hardware
  • Migration planning (RV organizations, ensuring availability of premises, posts, passwords, etc. )
  • Deploying Windows 7 via Northon Ghost
  • Microsoft Office Support 2007-2010,
  • Creating and managing accounts and groups in Active Directory,
  • Account Management in Citrix and Application Support,
  • Installing and configuring workstations and devices
  • Blackberry Support
  • Migration XP / Seven

• Technical Supervisor of the Help Desk

  GENERALI
  Jan 2012 - Jan 2013

  • Audit of technical requirements and drafting of technical specifications
  • Coordination and management of technical actions in collaboration with teams
  • Reporting on the progress of the activity in accordance with the commitments made (SLA / OLA) to the various bodies of the Technical Department (Management and Steering Committee ...) and the client
  • Control of compliance with the production schedule, quality procedures and implementation of controls
  • Monitor the telephony / headset interfaces and the coherence of the entire production
  • Supervision of the technical support to the production and solution of the points

• Production Supervisor / Technical Coordinator

  L'OREAL
  Jan 2012 - Jan 2012

  • Monitoring the overall outstanding back-log of help-desks technicians
  • Analysis of questions or problems raised in the ball SVP 8000.
  • Promotion and improvement of existing or missing processes
  • Update of procedures, writing of reflex cards and capitalization of feed- back
  • Organization of project monitoring meetings
  • Follow-up and escalation of major files (VIP or SuperVIP )
  • Newcomer training based on written modules.
  • Technical support from HD technicians

• Network Administrator and telecom

  SAFRAN IS
  Jan 2010 - Jan 2012

  • Administration and maintenance of the network and WIFI (DMZ, Vlan, VPN ...)
  • Implementation of virtualized servers under Xen --Server (Citrix) and VmWare , Virtualization, NAS Back Up, VPN networks (MLPS)
  • Administration and maintenance of physical servers (DELL), services (Active directory, DNS, DHCP, Exchange 2007, SharePoint 2007 and 2010, DPM, TSE)
  • Setting up thin clients connecting to the TSE server ( Wyse or HP)
  • VoIP : Configuring Cisco IP Phones
  • Drafting procedures
  • Installing SAN ISCSI disk array

• ORANGE

  Level 2 Technician Helpdesk
  Jan 2009 - Jan 2010

  • User support
  • User rights management (Active directory)
  • Hotline (VNC / DAMEWARE remote handshake)
  • Descent of "master" via network

• Proximity Support Level 1 and 2

  HP
  Jan 2007 - Jan 2009

  • Taking calls and resolving incidents according to standards (procedures)
  • Escalation of incidents using the appropriate routing table, if necessary
  • Tracking of tickets and call back of users following the return of N2
  • Reporting to the Back Office in the event of difficulties and / or discrepancies in the accuracy of the technical procedures
  • Writing of reflex cards

• Proximity Support Level 1 and 2

  UNESCO
  Jan 2005 - Jan 2005

  • Maintenance of computers and printers
  • Installation, configuration, configuration of posts
  • Sensitization users to computer security
  • Enrichment of the knowledge base
  • Inventory Management
  • Level 1 phone support (mobile and fixed)
  • Ticketing Tools : Remedy
  • Exchange Messaging