CV/Mission GILDAS HOSPILOG freelance

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Résumé des missions de Mohamed,
freelance GILDAS HOSPILOG résidant dans Paris (75)

  • TECHNIP - IT Project Manager

    Local IT Coordinator (Expatriation in South Korea on production site)
    Jan 2014 - Jan 2018

    • Site Opening Procedure (Implementing the Infrastructure)
    • User support and training on Microsoft Office 2010-2017
    • Creating and managing accounts and groups in Active Directory
    • Account Management in Citrix and Support
    • Installing and configuring workstations and devices
    • Management and coordination of IT and digital aspects of business engineering projects
    • Getting technical implementation of the recommendations issued by the Managers In training and risk managers (many issues concerning the protection of industrial property)
    • Project management for the renewal of IT mass equipment
    • Provision of the IT resources needed for the completion of business projects (sourcing, quotation, qualification of developers, SharePoint administrators, etc.)
    • Identification and transcription of the functional needs of business teams in technical solutions
    • Coordination with counterparts IT client side and partner side
    • Collaboration with specialized technical teams ( network and server architecture , security , Citrix , AD, business applications) and management of infrastructure deployment for construction sites
    • Coordination of the support teams located on the different Operating Centers ( in particular in India in Chennai, in Malaysia in Kuala Lampur )
    • IT support and service desk (computer, mobile phone, information systems ...)
    • Cloud Management (IaaS, PaaS, SaaS)
    • Using VMware for testing and commissioning of multiple virtual machines (data server, business application server s, VEEAM backup server's Domino / Lotus)
    • Using Veeam Backup (Backup Restore)
    • Back-up Management in QNAP (management and storage of images taken from 'eVNX)
    • ICAPS R3.21 for deployment / configuration and test connectivity.
    • Account Management and Access on ICAPS via Citrix (Related AD Management for User / Group Accounts)
    • Setting up VPN lines : management of the contractual relationship with suppliers, configuration and installation of equipment, implementation of orders in active equipment
    • Configuration and preparation rack s servers, routers and switches
    • Configuring Cisco ASA 5505/5512 : VPN link, ASA configuration command line interface , network diagram, installation of the security device, ...
    • Configuring 3900 routers : MPLS Link, ASA Line Interface Control Configuration, Network Diagram, Implementing the Security Appliance
    • Installation and commissioning of WAN Optimizers [ Riverbed type ] : Configuration via Serial Cable, Optimizer Installation Between WAN Router and LAN Switch
    • Configuring CISCO AIR Serial SAN Access Point SAP Series 2600 ASA configuration command line interface, establishment security device
    • Setting up a RADIUS 80 2.X server (off-pool filtering machine : data protection and fight against infiltration by MAC addressing of external machines to the group)
    • decommissioning multiprojects sites in South Korea : network equipment, physical servers, data laundering, fleet inventory, management reporting , logistics tracking of equipment returns

  • Windows Migration Coordinator (Support Level 2 and 3 )

    SOCIETE GENERALE
    Jan 2014 - Jan 2014

    • Migration planning ( VR organizations, checking the availability of premises, posts, passwords, etc. )
    • Referencing and backing up applications on users' computers before migration
    • Replacing non-Windows 7 compatible hardware
    • Dice deployment of Windows 7 via Ghost is Nort
    • Suppo rt Office 2007--2010
    • Creating and managing accounts and groups in Active Directory
    • Citrix Account Management and Application Support
    • Installing and configuring workstations and devices
    • Blackberry Support ,
    • Remote Control with VNC
    • Migration XP / Seven

  • Support Technician Level 1 and 2

    KPMG
    Jan 2013 - Jan 2014

    • Taking incoming calls from users
    • Online resolution using repositories (procedures, reflex card, etc.)
    • Escalate incidents using the proper routing table, if necessary
    • Recontact of the users following the N2 return and closing of the incident
    • Climbing Back Office in case of difficulties
    • Handling incidental requests in the Help Desk service ball
    • Feedback differences on the response sheets and existing procedures or missing in the knowledge base
    • Force proposal in improving the service provided to users
    • Various technical analysis conducted at the request of the head of the pole

  • Technical Reference & Support Level 2 and 3

    LE FIGARO
    Jan 2013 - Jan 2013

    • Referencing and backing up the applications on the users' workstation before the migration and the devices for the drivers,
    • Replacement of non-Windows 7 compatible hardware
    • Migration planning (RV organizations, ensuring availability of premises, posts, passwords, etc. )
    • Deploying Windows 7 via Northon Ghost
    • Microsoft Office Support 2007-2010,
    • Creating and managing accounts and groups in Active Directory,
    • Account Management in Citrix and Application Support,
    • Installing and configuring workstations and devices
    • Blackberry Support
    • Migration XP / Seven

  • Technical Supervisor of the Help Desk

    GENERALI
    Jan 2012 - Jan 2013

    • Audit of technical requirements and drafting of technical specifications
    • Coordination and management of technical actions in collaboration with teams
    • Reporting on the progress of the activity in accordance with the commitments made (SLA / OLA) to the various bodies of the Technical Department (Management and Steering Committee ...) and the client
    • Control of compliance with the production schedule, quality procedures and implementation of controls
    • Monitor the telephony / headset interfaces and the coherence of the entire production
    • Supervision of the technical support to the production and solution of the points

  • Production Supervisor / Technical Coordinator

    L'OREAL
    Jan 2012 - Jan 2012

    • Monitoring the overall outstanding back-log of help-desks technicians
    • Analysis of questions or problems raised in the ball SVP 8000.
    • Promotion and improvement of existing or missing processes
    • Update of procedures, writing of reflex cards and capitalization of feed- back
    • Organization of project monitoring meetings
    • Follow-up and escalation of major files (VIP or SuperVIP )
    • Newcomer training based on written modules.
    • Technical support from HD technicians

  • Network Administrator and telecom

    SAFRAN IS
    Jan 2010 - Jan 2012

    • Administration and maintenance of the network and WIFI (DMZ, Vlan, VPN ...)
    • Implementation of virtualized servers under Xen --Server (Citrix) and VmWare , Virtualization, NAS Back Up, VPN networks (MLPS)
    • Administration and maintenance of physical servers (DELL), services (Active directory, DNS, DHCP, Exchange 2007, SharePoint 2007 and 2010, DPM, TSE)
    • Setting up thin clients connecting to the TSE server ( Wyse or HP)
    • VoIP : Configuring Cisco IP Phones
    • Drafting procedures
    • Installing SAN ISCSI disk array

  • ORANGE

    Level 2 Technician Helpdesk
    Jan 2009 - Jan 2010

    • User support
    • User rights management (Active directory)
    • Hotline (VNC / DAMEWARE remote handshake)
    • Descent of "master" via network

  • Proximity Support Level 1 and 2

    HP
    Jan 2007 - Jan 2009

    • Taking calls and resolving incidents according to standards (procedures)
    • Escalation of incidents using the appropriate routing table, if necessary
    • Tracking of tickets and call back of users following the return of N2
    • Reporting to the Back Office in the event of difficulties and / or discrepancies in the accuracy of the technical procedures
    • Writing of reflex cards

  • Proximity Support Level 1 and 2

    UNESCO
    Jan 2005 - Jan 2005

    • Maintenance of computers and printers
    • Installation, configuration, configuration of posts
    • Sensitization users to computer security
    • Enrichment of the knowledge base
    • Inventory Management
    • Level 1 phone support (mobile and fixed)
    • Ticketing Tools : Remedy
    • Exchange Messaging

Voir le profil complet de ce freelance

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