CV/Mission BMC PERFORMANCE MANAGER freelance

Résumé des emplois de Michel,
freelance BMC PERFORMANCE MANAGER résidant dans Paris (75)

• Customer Support TSA L2 for Patrol

  Supported product
  Jan 2008 - aujourd'hui

  - BMC Performance Manager for Web Application Servers (WebSphere Application Server, WebLogic and Tuxedo)
  - BMC Performance Manager for WebSphere Business Integration (WebSphere MQ and Broker)
  - BMC Performance Manager Express for Web Servers (JBoss and Tomcat)

• QC Engineer

  Product: Topology Discovery
  Jan 2007 - Jan 2008

  Manual and automatic testing on all supported Windows and UNIX environments and platforms.
  Bug tracking from discovery to fix verification (using Remedy).
  Design and execution of manual tests on the HP Centre application. Completion of QA test reports.
  Full immersion in the agile development process – from Release and Sprint planning, task designation and estimation, execution and final report in the review cycle.

• Customer Support TSA L2 for IDM

  Supported product
  Jan 2006 - Jan 2007

  - Control-SA/Agent version 3.1.xx and above (Oracle, Microsoft, AS400, Solaris, Linux, SAP, Lotus etc..)
  - IDM Suite version 5.x and above (JBoss, WebSphere, WebLogic)
  - Provisioning Module and Services Manager 5.x and above (Oracle, Solaris, Microsoft etc…
  - Ess Server (3.2.02 and above), Console (3.8 and above), ESS Client (3.8 and above).
  Premiere Support for HSBC – the only Premier client for IdM
  Weekly meeting with customer and partner. (Societe General, SIA)
  Night time and weekend ‘On Call’
  Part of an international team with manager in UK and colleagues around the world in sites from Europe, India and Australia.
  Direct work with level 3, development, Product management and other teams.

• BMC Software
  Jan 2005 - aujourd'hui

• QC Engineer Product: Compliance Manager

  Jan 2005 - Jan 2006

  Part of the Identity Management Suite.
  Manual and automatic testing on all supported Windows and UNIX environments and platforms.
  Bug tracking from discovery to fix verification (using Vantive ).
  Design and execution of manual tests on the Test Director application. Completion of QA test reports

• Deployment Project Leader

  Architecture: Migration from Windows 95 & Windows XP Novell environment to Active Directory
  2003 - 2005

  Installation of the processes:
  - Workflow for the various services concerned
  - Logistics
  - Replacements PC and printer
  - Organization of financial bonuses.
  
  Human Resources
  - Creation & management of a team of 8 technicians.
  - Planning of human resource needs for a 6-month period.
  - Project follow-up.
  
  Project Management
  - Daily Reporting in accordance with the planning.
  - Increased customer satisfaction.
  - Alert management and solution proposal.
  - Installation and correction of the planning of the waves.
  Invoicing & Billing
  - Creation & update of human resource intervention / planning for the project.
  - Forwarding of the initial invoicing elements for customer billing

• 3S Informatique
  Jan 2001 - Jan 2005

• Microphone/Network Technician

  Cetelem
  1999 - Jan 2001

  Management of a building (400 users)
  - Installation of E-Market, legal and company absorption services
  - Management of the data-processing park
  - User assistance level 2
  Study and definition of the hardware and software needs, for the various services.