• Employed of digital culture, disseminate agile / lean methods
• Instigated the application agile delivery processes, mindset and organization
• Assessed the main digital transformation core drivers evolving new technologies and the data usage.
• Supported the effective execution of digital transformation and development of digital capabilities.
• Managed the identification of needs and evaluation of digital solutions
• Improved space and tools for more collaboration to stimulate creativity and innovation.
• Proposed on how the existing and emerging technologies add business value
• Played key execution role for BSS transformation program exceeding $100 million
• Managed the annual operation plan (AOP), annual strategic plan, and operational KPIs
• Elaborated the Business Efficiency Program (BEP), and cost saving target, managed IT budget, cost
allocation drivers and executed Global Competitive Benchmarking initiative.
• Improved the solutions development and demand management processes to reduce time to market and
enhance the customer experiences.
• Contract negotiation for licenses forecasting, establishing of Unlimited and Enterprise licenses
Agreements ULA and ELA agreement with value exceeding $ 70 million.
• Subject Matter Expert role for Enterprise Architecture, disaster recovery and business continuity
• Developed processes for IT applications and services management, adopted best practice for Enterprise
architecture and IT processes management such as ITIL and COBIT.
• Identified areas of improvement in the different IT applications and propose solutions for enhancement.
• Ensured the high technical quality and timely delivery and support of various STC applications, improved
the change and demand management processes.
• Executed and controlled the strategic IT business plan from IT applications perspective, developed the
focus improvement area, strategies and initiatives.
• Developed the procedure and roadmap for identifying and assessing IT legacy systems.
• Reorganized the NOC and increased the operations proactive duties to 40% vs. the reactive activities
• Aligned the (NMS) capacity to the operations, planning, and design requirements.
• Implemented new IP control tools to manage more than 100000 IP addresses.
• Built PMO and OMO for Data Network Operations and Support Department
• Directed, coached, and leaded a team of 150 engineers who operated and maintained the 950-points
COM/IS Network, Enterprise Data Network, and 20,000+ End user customer across the kingdom.
• Developed the RFPs, evaluated proposals and managed more than a dozen projects totaling $40+
million, all under budget. Managed outsourcing activities.
• Building a team development program that increased the organization learning and staff collaboration
• Managed SLA of IT infrastructure, implemented 30 business continuity and disaster recovery plans.
• Established the digital strategies, programs and imperatives in alignment with enterprise architecture.
• Adopted lean practices and agile frameworks that assured quality and timeliness of IT solutions.
• Collaborated with worldwide consultancy firms (E&Y, PwC, KPMG, AT Kearney, and Gartner...)
• Managed the annual operation plan in correlation with the corporate KPIs and department programs
• Built IT applications department processes, initiatives and strategies. Controlling more than 25 major
IT Applications projects/programs, exceeding $ 400 million
• Directed PMO and the Operations Management Office for the data network operations and support
• Enhanced the Network Operations Center (NOC), operations processes, and implemented the best
practices that improve the efficiency and optimize the technology infrastructure
• Completed a number of network projects/programs all under budget.
• Directed 150 staffs who operated and maintained the data network infrastructure across the kingdom.
Orange (France Telecom) R&D Center
• Led a team conducting the technical studies regarding the quality and forecast reliability of optical
telecom systems and networks. Registered one patent and a dozen of published papers.
PR O F E S S I O N A L EX P E R IE N C E
PRIVATE BUSINESS MANAGEMENT, Self-employed, SEBAZAC FRANCE, 2020- present
IT Consultant (Freelance)
• Digital transformation, IT service management, Processes improvement, Corporate performance
• Business cognition: understanding and modeling business decision-making and performance processes.
• Shaped strategies and business models, executing business rather than executing delivery
• Assisting organizations to craft and execute digital cultural changes.