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Résumé d'expériences de Stephane,
freelance NCR résidant dans les Alpes-Maritimes (06)

• Position: Senior Technical Quality Manager

  SAP Labs France
  2007 - aujourd'hui

  Key Areas: Customer and Partner Management
   Proactively support customer and partner in complex implementation-, upgrade and change management projects in terms of quality management (Implementation Quality Program), risk management (Safeguarding Program) and program management
   Provide strategic consulting for customer IT and solution strategies as well as for solution operation at project management level, e.g.
   Defining upgrade path and release strategy
   Designing upgrade strategy and / or implementation of changes
   Managing legal changes and localization
   Managing technology stacks
   Reducing and avoiding incidents
   Optimizing Availability Management, monitoring and performance
   Develop customer specific service plans in alignment with account strategy
   SAP AGS Service and resource planning at project level
   Position and trigger Service deliverables and track of action plans
   Continuously explore ways to add value for customer, provide additional SAP solutions and services, create new business opportunities for SAP
  Internal Collaboration and Relationship Building (Customer – SAP)
   Build a strong relationship between management of SAP account, customer and partner
   Coordinate tasks and align concrete communication and escalation paths between SAP, customer and partner
   Provide periodic status and risk reporting for customer, partner and SAP; responsible for sign-off procedure at project management level
   Provide linkage to SAP development (SAP Ramp-up projects, customer-specific development projects (CDP), strategic customer development projects (SCDP)); approve SAP engagement in customer development projects
   Reports to Project Manager (customer) and SAM (SAP)
  Mission
  The Technical Quality Manager is the permanently onsite Support contact for one Max Attention Customer or Key Customer with complex or critical implementation-, upgrade-, or change management projects at project level. He/she is technical expert in the concerning solution and is responsible for successful customer management at project level.

• Position: Senior Technical Support consultant SAP NetWeaver / XI (AGS)

  SAP Labs France
  2006 - aujourd'hui

  Key Areas: ■Analysis of technology questions that are critical for the productive
  system environments of the customers and the related problem solving
  ■Delivery of support services within the scope of risk analysis
  as well as the resulting technical optimizations at the customers
  ■Development of Support Services based on new SAP products and rollout
  of these services into the worldwide support organization
  ■Creation of system analysis and problem solving of customer messages
  ■Temporary support at the customers sites
  ■Development of concepts and tools for a proactive prevention of problems
  Mission
  Being part of the Active Global Support at SAP AG the Technology Center of Expertise
  I am dealing with problems and objectives in the field of technology of SAP's software
  solutions.
  My main tasks are the worldwide definition and the development of technology-related
  services for our customers.
  Also I ensure accomplishment of these services in Europe, the Middle East and
  Africa
  Delivering of End to End Diagnostics training (E2E100).

• Position: Developper (support development)

  SAP Labs France
  2003 - 2006

  Key Areas: • Development and customer support within the following areas
  o SAP SCM- Global ATP (APO)
  o SAP IS Retail- Forecasting and Replenishment
  Mission
  In an international context, I am in charge of maintenance, development and customer support of SAP application ' IS Retailing / Forecasting and Replenishment' (tools that forecasts the sales of the stores and thus creates automatically the purchase orders).

• Position: Project Manager IT / Business Consultant

  NCR Corporate (Sophia-Antipolis) IT Services International Program management
  2001 - 2003

  Key Areas: • Project and development team management
  • Customer and vendor relationship
  • Third Party management
  Mission
  With the evolving nature of business models and processes triggered by the Internet, my position is to provide business and technical consulting and management support for a number of E-Commerce initiatives in NCR Systemedia Corporate. This is an international position.

• Position: Technology Consultant

  NCR Corporate (Sophia-Antipolis) IT Global Application Development E-Commerce
  1999 - aujourd'hui

  Key Areas: • Web and Wireless application development
  Mission
  As part of the Global application Development Team, I was responsible for studying requirement in term of feasibility, coordinating all development team in order to integrate all NCR web sites including Ordering Online tools within the Global Web Portal.
  I developed with the team, performing and coordinating roles for new release. This portal has been deployed worldwide. Development environment is ColdFusion.
  I also built the NCR WAP Portal prototype in order to get access to internal NCR applications, emails, NCR news, etc…in a secure environment from wireless devices.

• Position : Technology Consultant

  NCR France (Paris) Professional Services
  1998 - aujourd'hui

  Key Areas: • Transactional Web application development
  • Database development and administration
  • OLTP (topend / tuxedo / cobra) implementation
  Mission
  Development of a WEB PORTAL for health care area. This portal allows external doctors to access Hospital internal information and specially patients’ information. This production was deployed to many French Hospitals. Development environment is ColdFusion.
  I was responsible for the studying requirements and providing consistent architecture.

• Position : Trainee

  NCR France (Paris)
  1996 - aujourd'hui

  Key Areas: • Development of a distributed Client/Server application, multi-platform
  Mission
  I was responsible for developing a TopenD platform (OLTP/DPT) during 4 months.
  Purpose : To put forward requirements and characteristics of the object request broker “TOPEND”

• Position : Trainee

  MBDS/NCR (Sophia-Antipolis)
  aujourd'hui

  Key Areas: • Architecture and development of a transactional java based web application. Multi-platform, Multi-database.
  • Team management (3 trainees)
  Mission
  I was in charge of an HATP platform (high availability transaction processing) using the OLTP TopenD and the RDBMS Teradata during 7 months.