Créez des pipelines CI/CD entièrement automatisés pour les applications conteneurisées à l'aide de Docker, AWS ECR et Rancher.
Conception d'une architecture de service globale et de pipelines du produit SaaS de l'API de marquage de mode basé sur l'apprentissage automatique avec l'architecture de micro-services.
Implémentation de plusieurs microservices d'API dans Node.js Koa et dans les fonctions sans serveur AWS Lambda.
Déploiement d'un environnement de supervision centralisé (Grafana) qui rassemble les métriques du système ainsi que les métriques d'exécution des dockers.
Identifier, diagnostiquer les dysfonctionnements, incidents, non‑conformités et participer à la mise en place des mesures correctives et preventives
Fournir un support technique de 3ème niveau
Participation à la mise à jour et à la rédaction de procédures internes
realization of the SNA (Social Network analysis) using R, SQL and Microsoft Dynamics for over 35 regions in Tunisia
Collect and analyze data using Office 365 apps (PowerApps, Power Automate and Power BI ), provide recommendations from a statistical data analysis perspective.
Contribute to developing robust data capture and utilization processes and tools using Microsoft apps and to capacity building efforts for the entire R&E and field‑based M&E teams
Build a Low‑code Application for HR department for contract renewal with a complex workflow using PowerApps, Power Automate and Azure.
Build a Low‑code Application for data collection and Management using PowerApps and Power automate and dispay results in a Power BI dashboard
Develop data collection instruments using ODK, PowerApps and Power Automate.
Member of the ISS Team in D.C (Information Solutions and Security), I built an application for the finance Team for the accruals submissions.
Provisioned an easily managable hybrid infrastructure (Amazon AWS + On‑premise) utilizing IaC (Infrastructure as Code) tools; Ansible, Packer and Terraform.
Built fully automated CI/CD pipelines on CircleCI for containerized applications using Docker, AWS ECR.
Designed an overall service architecture and pipelines of the Machine Learning based Fashion Tagging API SaaS product with the micro‑services architecture.
Implemented several API microservices in Node.js Koa and in the serverless AWS Lambda functions
Deployed a centralized logging environment(ELK, Filebeat, CloudWatch, S3) which gather log data from docker containers and AWS resources
Deployed a centralized monitoring environment(Grafana, InfluxDB, CollectD) which gather system metrics as well as docker run‑time metrics.
Assist in the rollout and deployment of new products and/or feature enhancements to facilitate our rapid iteration and constant growth.
Prepare and test deployment packages for release to production as both ad hoc and quarterly bug fix and upgrade releases.
Responsible for uptime, quality of service and participate in 24x7 on call rotation as first line of defense for Infor Retail production Softwares.
While meeting SLA requirements, facilitate the resolution of highly complex issues that require the involvement of multiple teams and roles
Built and deployed overall service infrastructure utilizing Docker container, CircleCI, and several AWS stack(Including EC2, ECS, Route 53, S3, CloudFront, RDS, ElastiCache, IAM), focusing on high‑availability, fault tolerance, and auto‑scaling.
Deployed a centralized logging environment(ELK, Filebeat, CloudWatch, S3) which gather log data from docker containers and AWS resources.
Build a .NET Core tool for Travel requests using REST Services of QuickBase, SAP and ServiceNow.
Perform system and application configuration and management. Provide level 3 support of tickets assigned to the ServiceNow team
Uses scripting tools and ServiceNow functionality, create script to automate routine tasks being done in ServiceNow
Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can provide benefit while reducing risk
Complete development, configuration and workflow administration to support business processes in the platform
Developing, testing, deploying and updating workflows and approval flows and rules
Maintaining Jira and Atlassian Platform Developing application by customizing fields, permission and workflow, Create team specific Agile process flow in JIRA to move tasks from one activity to another.
Build a Reporting system using Jira REST, MSSQL queries and Power BI for the Service Desk and other Support Teams
Creation of dashboards on Power BI for the different Technology teams
Supervision of Quickbase, Atlassian and ServiceNow licensing and Reducing the cost by 40% automating the deactivation of unused licenses
Initiate and facilitate the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge Management
Recommend solutions and resolve problems across a variety of IT platforms in order to minimize the impact of IT changes on business
Provide input to Service Desk Management in regard to staff performance for performance evaluations.
Provide 2nd level IT service support ‑ perform troubleshooting and resolve if possible, perform Request Fulfillment Establish and maintain effective working relationships with those contacted in the course of work.
Won the 2nd prize in final evaluation.
Build a Reporting system using Jira REST, MSSQL queries and Power BI for the Service Desk and other Support Teams
Communicating with various business stakeholders, obtaining their sign‑off on projects
Analysis and evaluation of business models and existing IT solutions
Completed in‑depth analyses for business‑optimization projects, reporting tools, back‑office programs and payment‑processing apps.
Collected and analyzed data, provided recommendations from a statistical data analysis perspective.
Design and develop reporting solutions
Maintained and updated database of local exchanges and capital markets activity
Recommended solutions and resolved problems across a variety of IT platforms in order to minimize the impact of IT changes on business
Build a Reporting system using Jira REST, MSSQL queries and Power BI for the Service Desk and other Support Teams
Communicating with various business stakeholders, obtaining their sign‑off on projects.
Analysis and evaluation of business models and existing IT solutions
Completed in‑depth analyses for business‑optimization projects, reporting tools, back‑office programs and payment‑processing apps.
Collected and analyzed data, provided recommendations from a statistical data analysis perspective
Design and develop reporting solutions
Maintain and update database of local exchanges and capital markets activity
Recommend solutions and resolve problems across a variety of IT platforms in order to minimize the impact of IT changes on business
Build a Reporting system using Jira REST, MSSQL queries and Power BI for the Service Desk and other Support Teams
Communicating with various business stakeholders, obtaining their sign‑off on projects.
Analysis and evaluation of business models and existing IT solutions
Completed in‑depth analyses for business‑optimization projects, reporting tools, back‑office programs and payment‑processing apps.
Collected and analyzed data, provided recommendations from a statistical data analysis perspective
Design and develop reporting solutions
Maintain and update database of local exchanges and capital markets activity
Recommend solutions and resolve problems across a variety of IT platforms in order to minimize the impact of IT changes on business