Managed teams responsible for global implementation of flagship product TalentLink in Europe & US for clients such as Accenture UK, Danone, Cable & Wireless, Compuware, Leroy Merlin & Euroclear. Did consulting for Siemens, France Telecom & FLS Industries.
Involved in a number of internal improvement projects covering support, data migration & professional services.
Working with business consultants to capture, analyze & improve business processes (recruitment) for customers.
Responsible for service delivery to clients securing an annual revenue stream of over 1.7 million Euros in subscription fees and professional services.
Training/certification -- designed training programs used to train a 1000 users worldwide & project management certification program for 100 certified practitioners.
Setting up departments -- helped set up European professional services organization & Polish support center. Put into place project management processes and project management teams.
Implementation of documentation systems from the ground up.
Delivery of marketing content, sales and technical material (paper and online).
Redesigned Internet site navigation and content.
Writing product specifications.
Implementing Web & other online help systems.
Writing technical/marketing documentation.
Designing Marketing and sales material (demos, brochures, presentations, ads & Internet site)
Designing/translating product documentation (online help, user guides)
Localization of the Mega suite of software products
Translating (French-English) technical and marketing documents.
Translating (French-English) technical documents.
Teaching doctors, nurses, other medical & administration personal English language skills in order to better serve their patients.