CMS Hub Vision and Strategy
Public Cloud
First application
Deloitte France
Consulting – France, Germany, Spain, UK, USA, 2021-2022
EU CLOUD LEAD PROGRAM MANAGER
Program: Studies, Development delivery of Cloud Platform and Cloud Manage Service Associate – (Public & Privat Cloud)
Responsibility: Lead and Support the Program
Project size: 35 people
Project management method: Agile type
Location: France, Germany, Spain, UK, USA
Context
Launch of European CLOUD platform for Deloitte Business hosting & Cloud Manage Service
Accountability
Definition of the strategy, Team building and implementation of the organization, processes, reporting.
Coordination and support of engineering teams, third parties
Global roadmap Management
Supervision of Architecture, development, integration, test, production
Reporting during key stages during the design and production
Retrospective on the EU experience between Global CMS Deloitte Teams
Legal Compliance, standardization, certification (ISO 27001,220xx, SOC2)
CyberSecurity, GDPR, Data privacy, Data usage programs
Support Launch Clients from Deloitte European member firm
Produced Product & Services
AZURE Cloud Platform
Development of the first European Cloud platform for hosting external Clients
Deliery of the First client
AWS Cloud Platform
Development of the first European Cloud platform for hosting external Clients
Deliery of the First client
GCP Cloud Platform
Development of the first European Cloud platform for hosting external Clients
POC & Training environment
Cloud Manage Service Hub
Build of fully Service Hub to manage Cloud Platform, tooling & Security (SIEM & SOC) for Azure, AWS, GPC & OVH
Design Authority & Compliancy
Study of EU CLOUD Platform, validation of Client Architecture, Best practice
Suppliers / Partners
2021
Scope definition
AWS Platform
2022
CMS Hub AWS Vision and Strategy Azure Platform
Public Cloud
CMS Hub Azure
CMS Hub OVH
GCP Platform
Program: Studies, Development delivery of Cloud Platform and Cloud Manage Service Associate
Responsibility: Lead and Support the Program
Project size: 35 people
Project management method: Agile type
Location: France,
Context
Launch of GCP CLOUD platform for Business hosting & Cloud Manage Service
Accountability
Definition of the strategy, Team building and implementation of the organization, processes, reporting.
Coordination and support of engineering teams, third parties
Global roadmap Management
Supervision of Architecture, development, integration, test, production
Reporting during key stages during the design and production
Retrospective on the experience
CyberSecurity, GDPR, Data privacy, Data usage programs
Support Launch of business application
Produced Product & Services
GCP Cloud Platform
Development of the first European Cloud platform for hosting external Clients
POC & Training environment
Cloud Manage Service Hub
Build of fully Service Hub to manage Cloud Platform, tooling & Security (SIEM & SOC) for Azure, AWS, GPC & OVH
Design Authority & Compliancy
Study of Architecture, validation of Architecture, Best practice
Suppliers / Partners
CAR PROGRAM MANAGER Connected Services
Program: Studies and Development of Connected Services for NISSAN EUROPE and RUSSIA regions
Responsibility: Lead and Support the Program for B2B and B2C
Project size: 150 people
Project management method: Agile Scrum type and V cycle
Location: France, UK, Japan, USA, India
Context
Launch of the Alliance’s first CLOUD connected services with the 2019 Nissan Leaf then Navara, Qashqai, Juke, Duke,
preparation of Arya Concept connected services
Accountability
Definition of the strategy, Team building and implementation of the organization, processes, reporting.
Coordination and support of Vehicle and Cloud engineering teams, Mobile App, B2B, Nissan and third parties (TSP)
Global roadmap Manager
Supervision of Specifications, Architecture, development, integration, test, production
Reporting during key stages during the design and production of Program vehicles
Retrospective on the Nissan EU experience between the Renault and Nissan Japan / US Programs
Legal Compliance, standardization, homologation
CyberSecurity, GDPR, Data privacy, Data usage programs
Support Launch in Plants
Hand over to Nissan Japan Teams
Produced Product
Plateform cloud (Azure, vNEXT)
Development of the first Cloud platform for hosting Renault Nissan Mitsubishi connected services.
Nissan Connect Mobile App (IOS / Android) with 45 services
Remote control of the car, display of statistics, alert settings, Green Driving and Co2 saving
TSP services: Stolen Vehicle Tracking and Blocking, Emergency Call, BreackDown Call, Wifi in car
Integration of cloud service providers for the car and mobile app
Subscription and Billing System
Setting up the subscription and the store in the mobile APP
Google Home / Alexa
Control of the car and information on the status of the car with voice
Fleet Management, Probe Data
Establishment of flows, data recovery for internal and external systems.
Suppliers / Partners
2018
Scope definition
2019
App Mobile Dev
Cloud
BIG DATA
Validation of services
Leaf 2019
2020
Integration service providers
Navara 2019
Qashqai Juke
Store for Services B2C
Services B2B
Google Home
Alexa Vision and Strategy
World Data Lake
Data feed Mobile App BI Toyota Tools Data migration
System merge
Scope and strategy
Project Manager SalesForce
Project: Sales and After-Sales CRM in SalesForce for the Business and the dealers.
Responsibility: After-Sales CRM scope and interconnection with Toyota Motor Europe
Project size: 150 people
Project method: Agile Toyota way and continuous improvement
Location: France, Belgium
Context
As part of a European pilot, Toyota France was chosen to be the pilot of the CMR SalesForce in the Sales and After Sales
scope.
Accountability
Provide support to teams, information sharing, reporting
Ensure change management, support the organization of IT and the Business.
Support on process design
Accompanied on the writings of Users Stories
Data migration to SalesForce and Toyota Motor Europe systems
Study and implementation of the change of data sources AS400 and old after-sales system to European systems.
Interconnection with service providers
Reporting directly to management
Support Teams
Legal term, Term of use
Produced Product
After-sales CRM for Dealers
After-sales CRM for Toyota France After-Sales teams
BI / KPI
Management of customer workshop appointments, pricing and automatic timing
Integration of all parts and labor data with Toyota Motor Europe
Suppliers / Partners
Project: CRM sales management for Pharmaceutical Delegates, Medical Visitors and Merchandisers.
Responsibility: Analysis and formalization of customer and internal development requests, CRM (650 users), various websites,
ETL and administration tools and service providers
Project size: 10 people
Project management method: Agile type Scrum
Location: France
Context
As part of the evolution and integration of new customers and businesses, new project management and process
formalization was necessary in order to free up and optimize the work of all technical services
.
Accountability
Definition of the strategy, implementation of the organization, process, reports.
Management of the global roadmap
Analysis and formalization of requests for changes, customers, internal and service providers
Integration of wholesalers, custodians
Reporting
Retrospective
Produced Product
Creation of web administration tools, to increase customer autonomy and reduce internal costs
Creation of a generic and configurable client Web reporting tool, graphic views, file exports.
Automatic generation of tables and emails to customers.
Integration of new customers
Addition of functionalities on order taking, commercial conditions, regulatory conditions
Addition of functionalities on the management of customer / supplier / product files
Suppliers / Partners
Order sending to wholesalers Delivery Billing BI
Order of product
Add discount depend of criterien
SAV / Client support
RESOCOM
Fight against identity fraud - Software publishing - SURESNES,
Project: Design and production of new tools to fight identity fraud
Responsibility: Management of 15 people
Project size: 15 people
Project management method: Agile type Scrum
Location: France
Context
The tools in place no longer allowed to evolve, a new vison is needed to build a cloud platform and new tools had to be
designed as well as new services such as automatic identity document control via scanner or IA fraud detection. Upgrade to
ISO 9001 standards
Accountability
Development of a master plan over 3 years
Management of the global roadmap
Analysis and formalization of requests for changes, customers, internal and service providers
responses to calls for tenders
management of department budgets
Reporting
Retrospective at each sprint
Reach the standardization ISO 9001
Produced Product
Creation of new tools to fight identity fraud, automatic and seizure checks
Creation of fraud detection algorithm IA on ..