â–ª Level 1 Support Team Member on SAP SD/MM (SAP ECC6)
â–ª Processing of business requests (assistance, gathering of needs for implementation of developments
(drafting of needs expression sheet for presentation to the release committee each month, carrying out
unit and integration tests), user assistance)
â–ª Monitoring of projects implemented by the IT department and assistance with acceptance testing
â–ª EDI : Daily monitoring for inbound/outbound SPEC2K idocs(ORDERS, DESADV, INVOIC, …)
â–ª Tools : Service Snow, Aeroxchange, ARM
â–ª TMA: Member of the SAP SD / MM team (SAP S4/HANA) – level 1
â–ª Configuration management, evolving / corrective ticket / assistance processing (maintenance, writing
detailed functional and technical specifications, carrying out unit and integration tests, user assistance,
transport to the production system)
â–ª EDI : Daily monitoring and correction of idocs (ORDERS, DESADV, MBGMCR, …)
â–ª Daily monitoring Kafka fail (OVH interfaces)
â–ª Project SAP S4 Hana (Brownfield): in SD/MM module (mirroring, price schema, price condition, invoice
form, purchase order form)
â–ª Tools : SNOW, JIRA, Webex
Supervises a team of 3 people (monitoring the processing of requests), managing customer relations and
satisfaction (responding to customer concerns, customer requirements, quality of service)
Advice and assistance to the ADV department (implementation of new procedures, improvement of the sales
process (order taking at invoicing), treatment of balances).
9 training regarding SAP S4/HANA for SD/MM/PP/FI/CO modules
POC to study whether or not it is necessary to implement SAP SD (SAP S4 HANA).
COFACE uses SAP PO to generate accounting documents from files supplied by the subsidiaries. At
the request of the client, this study consisted in configuring the sales flow (order creation / invoice) in
order to generate the accounting documents in SAP FI to avoid transcodifications in SAP PO –
Brownfield project
â–ª Member of the SAP SD / MM team (SAP ECC6)
â–ª Supervision of a team of 6 functional consultants (3 onshore (Paris) and 3 offshore (Mauritius)) as part of
a TMA: corrective maintenance, evolutive and user assistance, training on the Shiseido process and
monitoring of delivery
â–ª Assignment of calls created via the SNOW tool, prioritization of tasks
â–ª Monitoring of the portfolio of each consultant to ensure weekly monitoring of the ticket portfolio with
the Shiseido coordinator
â–ª Participation in the Weekly Committee with the managers of Shiseido's IT department
â–ª On-call schedule management
â–ª Configuration management, evolving / corrective ticket / assistance processing (maintenance, writing
detailed functional and technical specifications, carrying out unit and integration tests, user assistance,
C2 - Confidential
transport to the production system)
â–ª EDI : Daily monitoring and correction of idocs (ORDERS, DESADV, WMMBXY, MATMAS,
SDPICK, …)
â–ª Member of the SAP / SD team as part of the Crossway project (SAP ECC6 core model)
â–ª Maintenance, configuration, writing detailed functional and technical specifications, carrying out unit and
integration tests
â–ª EHP8 migration tests
BCP: coordination between the client and the Accenture offshore team in India on Aviation flows; monitoring the
ticket portfolio with the offshore and the client.
EDI: inventory of EDI flows at Total Europe and World (harmonization of EDI flows).
Delivery lead:
â–ª Management of a team of 8 functional consultants (onshore and offshore in Mauritius)
â–ª Assignment of calls created via the HPSD tool, prioritization of tasks, monitoring of each consultant's
portfolio, assistance, validation of quotes and change request (envisaged solution), on-call schedule
management
â–ª Weekly monitoring of the call portfolio with the 2 Sanofi coordinators by key users
â–ª Presentation of the Operational Monitoring Committee (COS) of SD / MM (weekly) / SLA calls
â–ª Participation and intervention in the monthly Steering Committee (COPIL) with the heads of the IT
department of Sanofi (monthly)
SAP SD Consultant:
â–ª Collection of user needs, management of configuration, processing of upgradeable / corrective /
assistance type tickets, writing detailed functional and technical specifications, carrying out unit and
integration tests, user assistance, production transport management
â–ª EDI : Implementation of order integration via idoc ORDERS for supermarkets
â–ª Implementation of paperless invoices for Parapharmacies (Carrefour) and supermarkets (Auchan,
C2 - Confidential
Monoprix, …) via EDI (Idoc INVOIC)
â–ª Monitoring of ORDERS, DESADV idocs in reception or transmission to Wholesalers, Dealers,
Hospitals, Pharmacy, Parapharmacy, WMS (WES, TIBCO)
â–ª Incident management
â–ª Member of the SD team as part of the Compass project.
â–ª Maintenance, writing detailed functional and technical specifications, carrying out unit and integration
tests.
â–ª Training organization (Compass Academy) in English for Valéo users present on French and then foreign
sites by phone.
â–ª Drafting of support documents for the support of Valéo users.
â–ª Monthly reporting on TMA activity in the form of statistics presented to the IS director Valeo.