• Delivered the Service Level Agreement and KPIs for the ADT project
• Managed the requirements for JIRA dashboards with Bosch for the ADT project
• Managed JIRA backup requirements for ADT with Bosch, and restore on Renault’s AWS
• Delivered UX requirements, methodologies, and validation processes for the ADT project
• Delivered the architectures of the POC Diag/Diag Mining Application
• Designed and delivered Spotfire reports Diag Stats from Data Lake on SFD
• Integrated specific expertise (e.g. access to Data Lake) into the ADT project
• Ensured coherence across diverse subjects (e.g. Agile, JIRA, and KPIs) into the ADT project
• Designed for the international customization of RSales (Sales Cloud)
Technologies: ********, Apex, Visualforce, Javascript, XML, SublimeTextDesigned and developed a Salesforce CRM application to manage contracts through a complex lifecycle
• Designed and developed a Salesforce CRM application to manage the sales at AXA Africa Specialties
• Designed the Core Model of the ALD Automotive standard configuration of Salesforce
• Designed a template for the functional specifications of enhancements and bug fixes on Salesforce
• Managed of a team of 10 developers, analysts, and system administrators
• Designed, developed, and administered a customized Zonline Salesforce CRM
• Trained and managed of 40 users on standard CRM and custom Zonline business processes
• Designed and managed the implementation of 3 customer portals (zonline.nu, zonnepanelen.nuon.nl, eon.sungevity.nl) and 2 donation platforms (doneerdezon.nl, dezonkado.nl) based on CMS with ecommerce integrated with CRM APIs
• Managed of the implementation of a VOIP solution for 40 users
Administered a CRM for 85 users
• Designed and implemented the CRM Sales Cloud and twelve custom media production processes
• Managed the architecture of a CRM, a CMS, a cloud storage, and a video editing environment