Operations and change management
Frogans (********) is a new medium for publishing content and services on the Internet.
Compared to the World Wide Web, the new medium is intended to suggest the publication of content
and services that involve visual rather than textual communication, targeted content rather than long
pages, and natural interaction rather than complex user interfaces.
STG Interactive holds the operator's license of the "Frogans Core Registry"
Defining and steering (depending on budgetary constraints) the transition from a static infrastructure
(dedicated physical servers) to modern, flexible, resilient and scalable solutions in anticipation of a
possible sudden increase in activity.
Team management (6 reports, salaried and freelancers, France and Argentina)
Recruiting senior & junior systems engineers
Systems and Networks Technical Architect
"Hands-in" manager (implementation, operation, support, on-call, ...) across all areas
Installing and using collaborative tools (project management, data-center management, passwords
management, ...)
Migrating infrastructures towards state-of-the-art solutions (OpenStack, Ceph, Ansible, unnumbered
BGP on barebone 720 Gbps switches, …)
Migrating alert management and on-call scheduling to PagerDuty: reorganization, planning,
participation
Migrating data-center, OSPF routing, iBGP, eBGP
Implementing centralized authentication/access control (FreeIPA)
Complete redesign of backup processes (Borgbackup, storage outsourcing over two vendors/sites)
Steering the redesign of infrastructure supervision (Prometheus, Grafana)
Security Manager
Internal IT Manager
Implementing ITIL procedures
Evaluating risk management
Migrating internal IT to collaborative solutions (NextCloud, Passbolt, ...)
Participated to several international meetings: RIPE (Dubai 2017, Marseille 2018), TF-CSIRT &
FIRST Meeting (Hamburg 2018), Open Source Monitoring Conference (Nuremberg 2019), Private
Conferences, Infrastructure Security (London 2017-2018)
● Directeur de l’ingénierie de production (équipe N3 & Architecture) pour l’entité Cloud du groupe (15 M€ CA Cloud, 15 personnes encadrées, 500 serveurs x86)
● Refonte technologique et organisationnelle de l’activité de production pour tenir une augmentation de charge de 300-500% en 18 mois
● Audit humain et technique
● Prise en compte opérationnelle des incidents et gestion des crises majeures (relation client en collaboration avec les responsables de comptes, définition et suivi des plans d’actions, etc.)
● Réorganisation des périmètres des équipes
● Recrutement nouveaux collaborateurs (Linux, Windows, iSeries, Réseau, architecte systèmes)
● Participation à l’évolution des process d’entreprise
● Révision des process internes au département
● Etude projet refonte réseau complète (100% du matériel renouvelé en technologie 10G) : définition d’une road map et planification des jalons de migration (2 datacenters, fibre noire).
● Etude projet refonte supervision : en collaboration avec le responsable du support N1, analyse des faiblesses de l’existant, PoC comparatif.
● Refonte des socles techniques serveurs Linux (RHEL 2.1/5/6 => 7, déploiements automatisés, intégration de la supervision au déploiement)
● Refonte des socles techniques serveurs Windows (2000/2003 => 2012)
● Renouvellement reverse proxy & load balancer frontaux
Operations and change management
Generix is an international software publisher that offers a platform to manage and control all the
workflows in a business and industrial ecosystem. The group distributes solutions and services for
global supply chain management: warehouse and transport management, e-logistics, collaborative
portals, EDI, EAI, invoice dematerialization, collections, loyalty engines. In 2015, the group achieved
roughly one third of its revenue from SaaS solutions.
SaaS Production manager within the "CloudOps" department: leading a team of 15 engineers
(systems, software, networks, DBA, architects) in charge of architecture, project engineering and
Level 3 support.
Team management (15 reports with 1 mid-manager for half of the team)
Technical & organizational audits
Strengthening ITIL processes in collaboration with the team
Recruiting systems (Linux, Windows, AS/400) and networks experts
Reorganizing (optimizing) roles within the team
Planning, piloting & monitoring tests on complex and/or medium and high risk changes (migrations
& sensitive changes)
Renewing the SaaS network core (architecture, negotiating purchase, planning, testing)
Planning and managing technological migrations (Windows 2000 => 2012, RHEL 2 => RedHat 7)
24x7x365 personalized follow-up and direct contact for critical customers (mainly key accounts in
Europe and Russia)
Managing and communicating (internally and externally) on major crisis situations
Planned the redesign of the monitoring system in order to improve its relevance and accuracy
Weekly project reviews with the PMP team (portfolio of small/medium projects)
Participating to project review committees (major and strategic projects)
Participating to risk management monitoring and guidance
KPIs monitoring, improving relevance
Problems tracking (ITIL)
Escalation management from level 2 support
Pre-sales support on complex projects (up to several M€/project)
● Dans le cadre d’une migration de version des outils serveurs, rétro documentation d’un projet EDI
● Flux EDI sur 6 serveurs de production à documenter
● Coordination technique des intervenants (consultant fonctionnel, direction de projet, production)
For a FinTech startup (payment processor and international financial flows), mission to study the risks
of fraud and its methodology.
Audit, consulting and assistance in the development of an online payment solution
Analysis of possible security flaws
Technological and functional surveys and studies (DarkNet) on fraud methods
Design and monitoring of tests for fraud
Detailed financial analysis of the technical investments required for phase 2 of the project
● Startup dans le domaine du paiement en ligne (Internet)
● Mission principale: veille technologique sur les techniques de fraude (“deep web”)
● Audit, conseil et assistance au développement
● Analyse des failles de sécurité
● Conception et suivi des tests de fraudes
● Administration systèmes Linux (Ubuntu Server)
● Installation paramétrage solutions de messagerie
● Déploiement Zimbra
● Exploitation serveurs bureautiques
● Développement: LUA, Java, Google Web Toolkit, ...
● Gestion administrative, juridique et financière de l’entreprise (CA 1 M€ annuel)
● Recrutement des équipes techniques et commerciales: 10 salariés (niveau cadres)
● Sélection des fournisseurs (datacenters, réseaux, telecoms, matériels, prestations intellectuelles) et négociation des contrats (tarifs, conditions particulières, SLA, etc.)
● Etudes avant-vente, rédaction et suivi de propositions technico-commerciales (prospects et appels d’offres)
● Rédaction de contrats clients (prestations intellectuelles & infogérance) standards et spécifiques
● Rachat d’une entreprise
● Conception, mise en oeuvre et exploitation (24x7x365) d’une infrastructure d’hébergement répartie sur 3 sites géographiques (datacenters TeleHouse 2, Equinix & Global Switch)
● Liens fibre noire en boucle entre les sites
● Réseau BGP/OSPF soutenant 2 Gbps de débit réel (12 Gbps de capacité) vers Internet
● Backbone à base de routeurs Cisco 6509, distribution via Cisco 3750
● Monitoring, Firewalls, VPN, Reverse Proxies, Messagerie, etc.
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