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Résumé d'expériences de Michel,
freelance REACH habitant les Alpes-Maritimes (06)

• Directeur de Projet

  Nice-France
  2020 - aujourd'hui

  L’objectif du projet était de développer un appel
  d’offre , de le conduire dans le but de construire un
  centre de développement en Europe de l’Est ou Asie.
  Le projet devait tenir compte de l’organisation du
  Software Development de Symphony et ses processus,
  des compétences des sociétés de « outsourcing » et
  des avantages et inconvénients de chaque pays
  envisagé.

• Director, Rail & Ground Travel Engineering Amad eu s ∙ Nice-France
  2017 - 2019

  Lead all R&D deliveriesforthe Railteam (300 developers);the team was
  organized in Agile with 27 scrumsin two “tribes” on 5 different locations, in
  Europe, India and Australia.
  The main achievements wasthe complete re-organization ofthe team to
  match and to fit the organizationalstructure to the Agile processes, a
  complete review and re-organization oftheQuality processintegrated in the
  Agile processes, and a complete review ofthe software development cycle ,
  migration to GitHub, automatic quality checks and release processing.
  
  Supervised all projects and implementation forthe Rail division, DeutscheBann International web site (online in 2018), SBB International Web site
  (online in 2019) , Swedish SV Railway Inventory project (ongoing)….
  
  Program Director of a major program forthe Benelux Railways(NS-SNCB):
  the objective ofthe program isto replace the currentsystemof NS/SNCB for
  Internationaltrains by an Amadeussolution. Thisincludesthe distribution in
  the travel agencies,the .com for both NS and SNCB, the stations and Call
  Center, the development ofthe a new JSON/rest API.

• Director Innovation projects

  Amad eu s ∙ Nice-France
  2015 - 2017

  Lead Implementation of Innovation competency center prototype center in South Africa and Ireland for the
  Airlines industries : the aim of these centers is to develop the business of the Amadeus Airlines customers with
  innovative initiatives and ideas , develop and test via proof of concept , hand over to the Airlines or the Amadeus
  division for operational implementation . The Irish center is operational, the South African center was ready to go
  but canceled.
  Lead Internal innovation projects: Amadeus has a process to gather and select innovations internally through all
  divisions and businesses. Once a proposal is mature and selected a project is started with the objective to reach
  the next level of maturity required by the governance.
  Many innovation projects were run and reach a Proof of Concept maturity, among others:
  • A baggage management system tracker, using the blockchain technology.
  • A virtual reality Travel trip using Microsoft Hololens for the Travel Agencies customer
  experience
  • A dynamic inventory management system for the Amadeus Rail inventory

• Director Call Center, E-commerce, Mobile and KioskAma d eu s ∙ Nic e- Fr an ce
  2009 - 2015

  R&D Development Director forthe Digital productsuite (Web, Mobile, Kiosk) and the Call center product (Altea
  Reservation Desktop Web) (450 developers on multiple development centers).
  Program Director ofthe new product Contact center for Airlines: It was a new product using Web technologies
  and using a J2EE common Booking engine ofthe Digitalsuite,representing 350 effort years of development and
  the collaboration with many divisionsin Amadeus. Our Launch customer was Cathay Pacific, followed by Air Berlin,
  Singapore Airlines, JAL, Southwest Airlines....
  The main challenges were to develop a fast and efficient product necessary in Call centers but using Web
  technologies; as wellthe product had to be flexible and customizable to match the various and specific processes
  of each Airlines Call Center.
  
  Program Director of the re-engineering and design of the Digital suite : each channels had their own UI
  and for the Kiosk and the mobile Check-in a different booking engine : the goal of the project was to
  develop a new User Interface , using last Web technologies, Responsive design , with the common Digital
  booking engine for all channels.
  The project was managed internally but with an extensive and close relationship with a UX-Web Design
  company.
  Lead Agile implementation and Lean management: the objective was to review the full development
  cycle in order to gain time to market. The target was to reach a fast and light 4 weeks delivery cycle
  instead of a 4-6 months delivery heavy release cycle.
  This was achieved with a complete change of the software management system, the re-engineering of all
  processes and in particular the quality and operational procedures.
  As well an Agile implementation was run, using “Spotify” practices. It started in the London development
  center with a team of 4 centers and in remote with QA members from Bangalore
  It was then extended to the full Bangalore teams and started in the Nice development center.

• Director

  Amadeus selling Platform (Travel Agency product)Ama d eu s ∙ Nic e- Fr an ce
  2002 - 2009

  R&D Development Director forthe Travel Agency product installed in 300000 travel agencies around the world.
  The product was developed in JavaScript and using some componentsin Microsoft C++.
  It included the Travel Agency UI itself, a local API, a Ticket printer management, a secured messaging system and a
  deployment-installersoftware .
  The aim ofthe division wasto deliver Travel Agency functionalitiesfor all markets and countriesrequired by the
  Product Management team.
  The main achievement wasto move from CD-ROM yearly release to software managed quarterly release for all
  markets and alltype of PCs and devices.
  As well was developed the foundations of a new booking engine developed in J2EE technology,
  later on used for Airline Call Center product.

• Others position and experience

  LinkedIn
  1981 - 2009