CV/Mission ITAM freelance

Résumé des missions de Pulpax,
freelance ITAM habitant le Val-de-Marne (94)

• IT PROJECT MANAGER

  SCCUL ENTERPRISES, GALWAY – IRELAND
  Jan 2021 - Jan 2022

  • Acted as product owner for a CRM project, setting the project vision and prioritizing features to align with business goals.
  • Collaborate with the development team to deliver high-quality features on time, using agile methodologies such as Scrum.
  • Worked with stakeholders to gather and prioritize user needs, leading to a CRM system that met the needs of the business and its customers.
  • Using data and analytics to inform decision-making and continually improve the CRM system, resulting in increased customer satisfaction and retention.
  • Collect customer requirements and define a product backlog for Dynamics 365.
  • Educate customers on “the art of the possible” through demonstrations to show how the breadth of Dynamics 365 can add value to their business
  • Prioritizes work within an agile team and maintains a backlog of future work to consider/prioritize within SDLC methodology and best practices for the project lifecycle (i.e. project requirements, development, quality assurance, deployment, etc.)
  • Led the implementation of a new CRM system for SCCUL Enterprises, a mid-sized company, including coordinating with cross-functional teams, managing vendor relationships, and developing project schedules and budgets.
  • Worked closely with business stakeholders to define project scope and requirements, and developed a comprehensive strategy for data migration and integration with existing systems.
  • User research and feedback collection to inform the design and development of custom CRM features and functionality.
  • Manage the development and testing of the CRM system, including coordinating with the development team and performing user acceptance testing.
  • Led the deployment of the CRM system across all company sites, including training and support for end users.
  • Developed and maintained comprehensive project documentation including project plans, progress reports, and technical documentation.
  • Successfully delivered the CRM implementation project on time and within budget resulting in improved sales and customer relationship management for SCCUL Enterprises

• IT INFRASTRUCTURE PROJECT MANAGER

  LAW FIRM LSH ASSOCIÉS PARIS
  Jan 2021 - Jan 2022

  • Promoted open communication between executive, engineering, and marketing stakeholders, which increased the pace of the feature development cycle by 24% on an annual basis.
  • Work closely with cross-functional teams, including IT staff, business analysts, and vendors, to define project scope, requirements, and deliverables for 57-user LSH associates
  • Successfully implemented a new server infrastructure for LSH Associés resulting in a 25% improvement in website load times and a 15% reduction in system downtime.
  • Developing and maintaining a comprehensive disaster recovery plan, resulting in a seamless transition to backup systems during a power outage and minimizing downtime for critical business functions.
  • Led the migration of all company data to the cloud, resulting in a 50% reduction in IT maintenance costs and improved data security of the IONOS cloud platform, MS Office 365 is suitable for good business and respects SLA negotiations.
  • Conducted software license compliance reviews and audits, resulting in a 10% reduction in software licensing costs.
  • Provided training and support to end-users on ITAM tools and processes.
  • Managed vendor relationships related to ITAM, including negotiating contracts and resolving issues related to software licensing and other IT assets.
  • Upgraded LSH Associates' VoIP phone system, resulting in better call quality and a 25% reduction in phone costs. Using MS Teams for meetings and conference calls.
  • Manage the deployment of new hardware and software to all company locations, including coordinating with remote IT staff and training end users on the use of the Office 365 application.
  • Managing relationships with Dell, HP, Adobe, and Apple vendors and negotiating contracts for hardware warranties, software licenses, and maintenance services.
  • Implemented a new network security system, resulting in a 75% decrease in cyberattacks and unauthorized access attempts
  • Office O365, MS Teams, Exchange, Windows Server, Integration, migrations, and administration-premium
  • Definition of work plans, determination of resources, drafting of schedules, and establishment of initial budgets as part of the determination of the scope of the project.
  • Successful management of three project teams in an Agile environment through the application of SDLC methodologies and exceptional project leadership skills
  • Implementation and monitoring of KPI performance measurement, SLA compliance checks, and asset audit (outsourcing contract analysis)

• PRODUCT OWNER SALESFORCE

  ATELIERS SANS FRONTIERES 94 FRANCE
  Jan 2019 - Jan 2020

  • Prioritizes working within an agile team and maintains a backlog of future work for review/prioritization within SDLC methodology and best practices
  • Collect customer requirements and define a product backlog for the Salesforce Sales & Service Cloud ecosystem.
  • CRM project deliverables as prescribed by the project description by creating and implementing a sales force implementation strategy; increased customer acquisitions by 20% and reduced cost per acquisition by 50%
  • Led the implementation of a new Salesforce CRM system for a mid-sized company, including coordinating with cross-functional teams, managing vendor relationships, and developing project schedules and budgets.
  • Worked closely with business stakeholders to define project scope and requirements, and developed a comprehensive strategy for data migration and integration with existing systems.
  • Researching users and collecting feedback to inform the design and development of custom CRM features and functionality using the Salesforce platform.
  • Manage the development and testing of the CRM system, including coordinating with the development team and performing user acceptance testing.
  • Led the deployment of the CRM system across all company locations, including providing training and support to end users on the Salesforce platform.
  • Developed and maintained comprehensive project documentation including project plans, progress reports, and technical documentation.
  • Successfully delivered the Salesforce CRM implementation project on time and within budget resulting in improved company sales and
  customer relationship management.

• SYSTEM AND NETWORK ADMINISTRATOR / SECURITY PROJECT MANAGER

  SENSIENT FRANCE
  Jan 2017 - Jan 2018

  • Led the planning and execution of large-scale complex systems projects for Sensient, including the deployment of new servers, storage systems, and networking equipment.
  • Developing project schedules and budgets and monitoring progress to ensure timely and cost-effective delivery of projects.
  • Works closely with cross-functional teams including IT staff, business analysts, and vendors to define project scope, requirements, and deliverables.
  • Facilitated regular meetings with project stakeholders to provide updates on progress and resolve any issues...

• ITS LEAD PARIS /ITAM

  AVANADE FRANCE
  Jan 2017 - Jan 2019

  • Managed IT assets, including hardware and software inventory, procurement, and disposal sites in Paris, Nantes, and Toulouse.
  • Operational support for critical IT systems including servers, storage, and networking equipment.
  • Led troubleshooting efforts for complex technical issues, working closely with other IT staff and vendors to identify and resolve issues.
  • Developing and updating documentation for IT processes and procedures, including incident management, change management, and problem management.
  • Coordinate with vendors and other stakeholders to ensure timely delivery of IT infrastructure projects.
  • Developed and implemented ITAM policies and procedures to ensure compliance with industry standards and regulations.
  • Conducted software license compliance reviews and audits, resulting in a 10% reduction in software licensing costs.
  • Provided training and support to end-users on ITAM tools and processes.
  • Managed vendor relationships related to ITAM, including negotiating contracts and resolving issues related to software licensing and other IT assets.
  • Design and implement messaging systems using Microsoft Exchange 2016, 2019, and Online
  • Managing and scaling messaging infrastructure for Microsoft Exchange and MS Teams
  • Troubleshoot and resolve email issues in a Microsoft Exchange and MS Teams environment
  • Collaborate with cross-functional teams to integrate messaging systems with other systems and applications
  • Generating reports and presenting findings to management on the status of IT infrastructure support operations.
  • Manage the deployment and maintenance of new hardware and software, including coordination with vendors and training of end users.
  • Directed the development and maintenance of disaster recovery plans, ensuring the availability of critical computer systems in the event of a failure or other emergency.
  • Worked with IT management to identify and implement process improvements to increase the efficiency and effectiveness of IT operations.
  • Provide new users with training and orientation on the organization's IT systems and processes on how to use specific software or hardware, explain the process for requesting IT support, and provide information on policies and procedures organization's IT.
  • Assign new users the necessary permissions and access to computing resources, such as servers, databases, and applications in distribution groups in Active Directory GPO, etc.
  • Work with new users to resolve any technical issues or challenges they may encounter during the onboarding process by providing troubleshooting assistance or escalating issues to the appropriate team (network, workstation, and support ) for resolution.