CV/Mission de Consultant DOC1 freelance

Exemple de missions de Faïçal,
Consultant DOC1 habitant les Yvelines (78)

• Transformation Program Manager

  ALSTOM Transport
  Jan 2016 - Jan 2018

  JOB ROLE
  Office 365 full suite, One shot migration
  Modern Workplace Transformation (global move to Windows 10)
  Mission Critical Applications Carve Out (move to Private Cloud)
  
  KEY ACHIEVEMENTS
  Office 365
  Start up the program from the ground, Design/Staff/Onboard/Lead a transcontinental temporary organization (circa 60 dedicated Contributors, + 150 additional spots resources to support the Go live including 40 in the Help Desk call centers)
  35.000 users successfully migrated one-shot for all the services: Messaging, Skype for Business
  SharePoint Migration upfront
  Build the End to End support chain
  Network Resizing and security alignment
  PC and Identity remediation (Mainly windows 7)
  Apply a structured methodology and lead change management activities, with temporary on-site teams ( 150 Floorwalkers)
  Post Golive Adoption hands on strategy to maximize the ROI on acquired Licenses
  
  Modern Workplace
  Build a brand-new End-Point platform (sized for 70.000 users to be prepared for a potential M&A)
  Build a scalable End to End support model
  Managed the transition temporary support
  Deployed 16.000 laptops in the TOP 50 sites around the globe, from Orders to end users deployment (including Logistic, stock management, Old asset wipe and recycling …)
  Hands On change management strategy definition and execution, Mobilize stakeholders
  
  DIP: Digital Invoices Processing supporting the P2P process (Procure to Pay)
  7.000 users WW, 850.000 invoices processed per annum, 21 ERP/applications Interfaced
  Oneshot Cut Over
  
  Teranga: SAP BFC Group Financial Consolidation
  2.000 users
  Oneshot Cut Over
  
  Alista : Time and Access
  30.000 users WW, 8 installations

• Senior Program Manager

  ENGIE Brussels / Paris
  Jan 2009 - Jan 2015

  JOB ROLE
  SDI - Infrastructure Master Plan Build and Deployment: Cloud, Datacenter move, Group Network Build
  Disaster Recovery Simulation on Business Critical Processes: Billing & CRM (Call Center-700 operators)
  Manage a portfolio of projects related to the Belgian market regulation (Electricity & Gas)
  SAP Upgrade program blueprint for the centric instances Billing & CRM
  
  KEY ACHIEVEMENTS
  IT & Infrastructure Master Plan (SDI) Build and Deployment:
  Datacenter move (Savelys): 200 servers, Storage, Network, DWDM, Dual room, Controlled business unavailability, Datacenter processes alignment, backup externalization.
  Office Network (NFG) : Scoping, global Build, deploy Pilots on strategic sites Paris & Brussels, Align Support processes, Hand over to operation.
  WIFI (NFG) : Build new generation Wireless Platform for BYOD experimentation
  Private Cloud (EDI) : Steer RFP process manage internal and external stakeholders, prepare high level planning and estimations budget and resources
  PM Expertise : Operational Execution hands on detailed planning, Quality and operations management.
  
  Disaster Recovery Simulation – a High Risk Operations
  IT service Continuity Processes Implementation for business cluster Marketing & Sales
  Disaster Recovery Simulation Scenarios & Scope
  Cross Organization Mobilization & Alignement: Business (M&S), Applications Management, Infrastructure department, Partners (Call centers, IT Suppliers, …)
  Operational Execution hands on detailed planning and operations management
  Environment : SAP ISU and CRM B2C – SAP ISU and CRM B2B – EAI (IBM Websphere) – Printing (DOC1) & Archiving (IXOS) – Scheduling tool (Autosys)
  
  Belgian Energy market regulations Authority - MIG
  Play a central role with Business Project leader to influence the market authority, and to manage the internal departments: IT Application, Middleware and infrastructure and Business processes experts.
  Duplicate the critical rectification process on SAP and Manage the business processes mix
  Preserve Electrabel Image: Respect the Markets Constraints with a rigorous testing strategy
  Manage transition legacy processes / new processes
  Build Interfaces with market players, thorough Middleware, B2B/B2C IS-U &CRM SAP systems, SAP BW and SAS BI for DATA mass treatments
  Resize network links and the server Power processing
  
  SAP Upgrade & Unicode conversion for BILLING and CRM
  Manage multiple consultancies : SAP AG, Infrastructure, Middleware, Call Center
  Specific industry solution ISU & CRM: issues analysis with global SAP specialists (US)
  Business Case, Upgrade Scenarios, Testing strategy, Master Planning, Budget estimation
  Infrastructure resizing: Enterprise servers & storage, Oracle DB at 15Tb, with B2B /B2C extranets
  Business challenges: Downtime, Testing, Business continuity

• Program Manager (self employer)

  SHELL Oil Int. – London
  Jan 2006 - aujourd'hui

• Program Manager

  SHELL Downstream
  Jan 2006 - aujourd'hui

  Trading application Stabilization and Evolution – France
  Application Stabilization after support offshoring to India
  • Processes improvement (ITIL)
  o Support processes: Incident, Change, Problem management Service Centre, SLA Review/Alignment.
  o Evolution process: Global Demand Management Tool use
  
  • Build and maintain TRUST CLIMATE / RELATIONSHIPS / COMMUNICATION between all stockholders:
  o Business,
  o Development team
  o Support Management team
  o Support Operational team (Offshore).
  Application Evolution using Shell standards
  
  • Project organization / Planning:
  o Shell Project new Methodology use “Project Delivery Framework”
  o Operate with Business Manager and head of support as core steering committee
  o Budget management, Risk and issue management
  o Lifecycle development
  
  • Developments (mains)
  o SOx functionalities development
  o Pricing functionalities development
  o Ergonomic features

• Service Delivery Manager (self employer)

  TOTAL France – Paris
  Jan 2003 - Jan 2006

• Infrastructure Program Manager / Portfolio Project Manager

  TOTAL
  2003 - 2006

  Majors Infrastructure Projects: Evaluation, Preparation and Implementation of IT infrastructure and Support products into a constantly live environment
   Data Centre Extended Implementation
   Projects marketing and communication
   Infrastructure Moving/Consolidation
   Disaster Recovery Planning (Technical solutions, Organization)
   Application Servers Upgrade (UltraSparc3 to UltraSparc4)
   Application Servers Implementation ( 2 X SunFire15K)
   Storage Implementation ( 3 X EMC² DMX3000/2000+SAN +SRDF+NAS)
   Power Maintenance Data centre (shut down and restart)
   Software Upgrades: SAP(CRM, R/3), Oracle(to 9i), UNIX Solaris, Wintel,
   Sarbanes Oxley Act – IT conformity
  
  Portfolio Project Management:
   Development of the portfolio management environment
   Delivering large infrastructure projects into the live environment
   Technologies procurement: Bid, Evaluation, Negotiation,
   Stakeholders management: Business Managers, IT Managers, Architects and Operational Teams.
   Dashboard consolidated – Change control – Communication
   Integration in the production standards ( DRP, Global Scheduling …)
   Documentation control
  
  Data centre Extended, Disaster Recovery Planning, Centric infrastructure consolidation, SAP R/3, CRM/SRM, BW, Oracle, Out Put Management(Macro4), EAI(WebMethods), High Availability (24/7/365), Clustering (SUN Cluster), Application Servers(SF15K), Storage(EMC DMX), Network(EMC SAN/SRDF), Backup (IBM, HP)
  
  Service Delivery / Outsourcing Governance Manager
  Transition Management: Ensure the smooth transition between the outsourcers
   Design and redesign of multiple workflows
   Managing the temporary additional staff to assist with transition plans and activities
   Development and keeping current an outsourcing transition plan, managing the activities detailed in the plan
   Organize and chaire outsourcing transition management meetings with suppliers
   Outsourcing transition status and financial reporting
  
  Setting up the Outsourcing Governance: implementing the governance process and tools: Organization, Communication, Intranet, Quality tools kit, …
   Organization structure, outlining the organizational relationships that exist between the sourcing supplier, the client, and Outsourcing Management Services
   Authorization matrix defining specifically the types of decisions required, financial limits, and the person (or function) who is authorized to make that decision
   Project Plan outlining governance tasks, such as regular service delivery meetings, invoice review meetings, etc.
   Communication plan outl...

• Consultant - SAP Applications Manager

  3ICom Infrastructure Outsourcing ITIL
  Jan 1999 - Jan 2003

   Data centre extended implementation
   DRP implementations technical & organisation
   SAP application servers consolidation
   Storage reorganisation  Transition management
   Outsourcing governance definition and implementation
   Services and processes improvement  Change & Incident management processes implementation
   Streamline ITIL Processes for IT SOX compliance