ITIL Coordinator (Asset & Configuration Manager)

For a client in Brussels (3 days on-site, 2 days remote), we are looking for an Asset & Configuration Manager with expert knowledge with ITIL. 

Tasks

•Monitors the performance and capacity of existing asset and configuration management systems (CM) and recommends improvement opportunities and undertakes standard housekeeping and fine tuning under change control

•Ensures the integrity and operational performance of the CM systems

•Track, control and report status of all software and infrastructure configuration item changes including software License compliancy in order to minimize the number of quality and compliance issues caused by incorrect or inaccurate configuration of services and assets

•Responsible of the asset inventory maintenance. He/She will through the Configuration management ensures that selected components of a service, system or product (the configuration) are identified, base lined and maintained and that changes to them are controlled.

•Responsible to initiate discussions between Change Management, CI owner groups and Release management to resolve data and process issues affecting the CI quality of Hardware or Application in the CMDB.

•Facilitate the CI “Service” creation and maintenance. This includes interaction with the EEAS IT organization (Service Owners Multi-Channel / CI Owners) in order to define the functional CI relationship

•Anticipate the life cycle management of CI Class and pro-actively propose Hardware / Software renewal in order to avoid Vendor support model issue and ensure the IT service continuity (stable IT environment for our End users)

•Participate to Audit compliancy and perform Configuration item inventory reconciliation process

•Report monthly activities related to Configuration Items / CMDB and conduct analysis in order to contribute to the continuous service improvement plan

•Advise on the governance of the Configuration and Asset management process (as process Manager)

•Contribute to the design, responsible of the implementation, evaluate and improve the CAM process – including related procedures/work instructions/guidelines, training materials, supporting tools

•CMDB Lifecycle management reporting & analysis

•Contribute to the Continual Service Improvement plan

•SPOC for any Asset & Configuration Management service request

 Skills:

•Proficiency with enterprise level databases and reporting to include mapping the results of discovery scans with the actual inventory and reconcile any inconsistencies. Knowledge of the hardware life cycle and the ability to map its stages to the relevant asset management processes.

•Experience in selecting, applying and using Service Configuration & Asset Management principles, policies and techniques in a client focus operational environments

•Experience in ITSM implementation, process transition, project management, continuous process improvement, and optionally business analytics

•Knowledge of ITIL Lifecycle V3 is mandatory

•Strong analytical skills & interpersonal skills - Good organizational skills and attention to detail.

•Delivers results – Balances Immediate and Long-term Priorities

•Good communicator – able to articulate roadblocks to the success of maintaining the CMDB by selecting the level of detail to suit the audience

•Customer Focus: Flexibility and ability to cope with non-standard working hours when required

•Excellent ability to manage multiple high priority efforts/ competing priorities and flexibility to adjust to changing requirements, schedules and priorities

•Fluent in English, French being an asset.