El Azhar - Consultant technique Microsoft PowerApps

Technical Consultant Power Platform & Dynamics 365 - Power Platform

Project: Implementation of a model-driven application to manage all business
processes
- Management of money contract and equipment contracts
- Management of the processes of commissioning, out of stock, maintenance, orders,
incidents
- Management of ponecalls
- Implementation of equipment scanning experiences linked to a shower head
- Printing of DOM cards linked through physical printers
Scope of intervention:
● Writing the Detailed technical specification based on the functional specification.
● Customizing the solution based on the customer requirements and business
processes on the Power Platform.
● Customize a 360° Customer View.
● Automate business processes using mission creation for each process step.
● Manage missions
● Routing missions by team, contract, region and product.
● Scan equipment in missions through Canvas Embedded applications using the scan
handheld
● Management of consumables
● Routing of equipment contracts by region
● Management of orders by interfacing with Chronopost and delivery follow-ups.
● Management of teams (makers)

Technical Lead Power Platform & Dynamics 365 - Power Platform

Project: Design and development of a reseller portal
- Customer management (Account, contact) according to customer requirements.
- Management of orders and details of customer orders from Gentek in the reseller
portal.
- Design of dashboards related to each partner.
Scope of intervention:
● Writing the Detailed technical specification based on the functional specification.
● Customize the solution based on the customer requirements and business process on
the Power Platform.
● Customizing of the Reseller Portal solution with Power Apps Portal.
● Implementations of the registration, creation and modification forms for the entities
requested by the customers.
● Implementations of web pages and security roles in the Reseller Portal.
● Implementations and integrations of dashboards from Dynamics 365 to the Reseller
Portal related to each partner.
● Data integration between Dynamics 365 Cloud and Dynamics 365 On-prem 8.2 with
Power Automate (Cloud Flows and Data Gateway).
● Deployment of the solution on the different environments (dev, training, prod).
● Train sessions with the customer.
● Importing customer data.
● Train the business team on all Portal functionalities.

Technical consultant Power Platform & Dynamics 365 - Dynamics 365 CE

Project : Implementation of Dynamics Marketing
- Implementation of site et landing pages.
- Implementation of dynamic email templates.
Scope of intervention:
● Writing the Detailed Technical Specification based on the functional specification.
● Customize the solution based on customer requirements and business process on the
Power Platform.
● Customizing and configuration of Dynamics Marketing libraries.
● Setup and design of dynamic landing pages.
● Design of email templates.
● Implementation of lead scoring templates.
● Deployment of the solution on the different environments (dev, training, prod).
● Assisting with the testing sessions with the client.
● Training of the business team on all Dynamics Marketing features.

Technical Lead Power Platform & Dynamics 365 - Power Platform

Project: Implementation of Dynamics 365 Omnichannel module for customer service.
- Omnichannel conversation management.
- Opportunity and incidents management
- Design of agent supervision dashboards.
Scope of intervention:
● Writing the Detailed technical specification based on the functional specification.
● Customizing the solution based on customer requirements and business processes on
the Power Platform.
● Handling of inquiries from real time chat, Facebook and WhatsApp.
● Assignment and routing of conversations to agents based on channel origin, agent
skills and availability.
● Assignment and routing of conversations from WhatsApp based on the code
number
● Assignment and routing of conversations from Facebook pages
● Assigning and routing conversations from websites
● Customize a customer 360 View containing conversation history, opportunity
information, inquiries, contacts, and students
● Configure a real-time customer relevance search based on defined criteria
(WhatsApp number, last name, first name)
● Configure an automatic search from information available from conversations
● Configure a questionnaire (Pre-Chat Survey) before initiating a conversation from
the websites
● Configure, set up and customize a chat bot (Power Virtual Agent) to initiate
conversations with customers from websites and Facebook pages
● Collect information or provide automatic responses to customers from the chat bot
● Transfer chat bot discussion to agents according to the custom tree structure
● Measure agent and queue performance so that managers and line leaders can
take corrective actions, provide appropriate instructions to agents, and improve the
customer support offered
● Provide insights into customer sentiment via analysis of conversations held
Technical environment :
● Microsoft: DYNAMICS 365 V9.2(cloud), Power Platform (Power Automate, Power BI,
Power Virtual Agent), Dynamics 365 Customer Service, Dynamics 365 Omnichannel
for Customer Service, Azure

Personnalisation une solution dynamics 365 et un
Portail revendeur IRISTEL CANADA– [D365 Cloud ]
• Implémentation Processus de codification des reclamations
• Implémentation du site web revendeur avec PowerApps Portal
• Gestion des produits
• Gestion des opportunités gérées et destribués
• Gestion de référentiels clients
• Intégration des données avec Gentek et Dynamics 365 OnPremise
# Dynamics 365 for Customer service, Dynamics 365 for Sales,
PowerApps Portals, Power Automate

Personnalisation une solution dynamics 365 et
démonstration pour un groupe d’assurance– [D365
Cloud ]
• Implémentation Processus de Codification des reclamations
• Implémentation du processus SPANCO de ventes
• Implémentation du site web avec PowerApps Portal
• Implémentation des enquêtes de satisfaction
• Implémentation de la vue 360° avec POWERAPPS
• Gestion des activités multicanaux,
• Implémentation du Bot virtuelle avec Power Virtual Agent
• Implémentations des dashbords PowerBi
# Dynamics 365 for Customer service, Dynamics 365 for Sales,
Power Virtual Agent, PowerApps, Forms Pro

Tunisia Investment authority - [ D365 V9
Cloud]
• Rédaction des spécifications techniques
• Animer des workshops avec le client
• Paramétrage des workflows, règles de gestion
• Implémentation des Custom workflows, des plugins
• Personnalisation XRM de web ressources et IFRAME
• Implémentation des services ( service déclaration des
investissements, service constitution Juridique [SA, SARL,
SUARL], service prospection, service autorisation, service
requête, service marketing)
• Configuration et personnalisation du Portal dynamics 365
• Assurer la transition vers UNIFIED INTERFACE avec les
recommandations du Microsoft
• Implémentation des Flows à travers Power Automate
• Implémentaion des dashbord
#XRM (JavaScript), Power Apps, Power Automate, Dynamics 365
for customer service, Dynamics 365 for sales, Unified Interface

Personnalisation une solution dynamics 365 et
démonstration pour client automobile- [ D365 V9 Cloud]

• Configuration d'une solution Dynamics 365 Marketing, ( parcours
client, Email marketing, gestion d’événement...)
• Intégration de Dynamics 365 avec Instagram (non standard)
• Implémentation du Processus SPANCO de vente
• Administration de la solution et intégration avec des portails
personnalisés.
• Administration de microsoft forms pro pour les enquêtes de
satisfaction
#XRM (JavaScript), Microsoft Forms, Dynamics 365 for marketing,
Dynamics 365 for customer Service, Dynamics 365 for sales.

Personnalisation une solution dynamics 365 et
démonstration pour un Ministére de santé –[D365 V9
Cloud ]
• Implémentation du Health-care Accelerator
• Implémentation et intégration du Bot virtuelle à l’aide du Power
Virtual Agent avec Facebook et Dynamics 365
#Health-care Accelerator, Dynamics 365, Power Virtual Agent,
Omnichannel for customer service

Personnalisation une solution dynamics 365 et
démonstration pour Monoprix Géant (Tunis) et 2A
Assurance (Algérie) - [ D365 V9 Cloud]
• Configuration du Dynamics 365 for Marketing
• Segmentation des clients
• Création et implémentation des email marketing
• Création et implémentation des landing pages
• Création et implémentation des formulaires marketing
• Configuration et intégration du Dynamics for marketing avec
Facebook et Twitter
• Gestion de scoring des prospects
• Création et implémentation des dashbords interactifs
• Gestion des contenus multimedias ( Photos, Vidéos..)
#Microsoft Forms, Dynamics 365 for marketing

HLi Add-ons / Verticals – [D365 V9 Cloud ]
• Développement d’un add-on Bundle Designer afin de faire la
conception du pack du produit à l’aide du Drag and Drop dans
l’entité Produit de Dynamics 365
• Développement d’une vue 360° du contact intégé sur Dynamics
365
• Verticalisation d’une solution Bancaire ( KYC, Intégration avec le
Core Banking, Vérification FATCA/AML, Gestion des documents)
• Verticalisation d’une solution Assurance ( Gestion des sinistres,
contrats et référentiels clients)
• Verticalisation d’un Portail Revendeur ( Opportunité géré et
distribué, Gestion de reclamation, Gestion d’activité Omnicanal)
#XRM (JavaScript CSS, HTML), D365 V9, Power Platform

Personnalisation une solution dynamics 365 et
démonstration pour Gat Assurance (Tunis) – [D365
V9 Cloud]
• Implémentation d’un Bot Virtuelle à l’aide du Power Virtual Agent
• Intégrtion du Bot avec le Portal client
• Implémentation des enquêtes de satisfaction avec Forms PRO
• Démonstration sur la transition vers UNIFIED INTERFACE
#Power Virtual Agent, Forms Pro, PowerApps Portal

Projet Pharma 5 (Maroc) – [D365 V9 On premise]
• Rédaction des spécifications techniques
• Implémentation de la gestion de référentiel
• Implémentation du vue 360 pour médecin et pharmacien
#D365 V9, XRM(JavaScript, CSS, HTML)

Personnalisation une solution dynamics 365 et
démonstration pour Orange (Botswana) – [D365 8.2–
On premise]
• Implémentation processus de codification des incidents
• Implémentation de l’ add-on Bundle Designer.
• Intégration du vue 360° Keyrus
#XRM (JavaScript), D365 V8.2