Mahdi - Consulant Salesforce

Ref : 221128D002
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Photo de Mahdi, Consulant Salesforce
Compétences
Expériences professionnelles
  • SALESFORCE RELEASE MANAGER

    NATIONALE NEDERLANDEN /ACCENTURE CONTRACT
    Jan 2022 - aujourd'hui

    Set up release Management lifecycle across 3 Local Orgs supported my marketing & Experience
    cloud
    Ensured overall and transparent communication to all Salesforce/IT and business stakeholders and
    provides them with schedules and details
    Managed risks and resolved issues that affect release scope, schedule, and quality.
    Conducted Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
    Measure and monitor progress to ensure application releases are delivered on time and within
    budget meeting or exceed expectations.

  • LEADER - DATA & ANALYTICS

    GLOBAL DIGITAL PROGRAM
    2020 - 2022

    Ensure Commercial needs of PDx Commercial teams are met with digital tools & data solutions
    aligning Sales, Marketing & IT teams to increase business value delivery creating a cohesive strategy
    around enterprise Business intelligence.
    Lead the Global Commercial Data & analytics priorities on Einstein analytics from Roadmap
    definition to Delivery & Adoption

  • MANAGER SALESFORCE

    SR TECHNICAL PRODUCT
    2018 - 2020

    Prioritized delivery & analytics
    Owned large and medium sized projects from user story analysis, technical design and grooming to
    go live & adoption monitoring matching Business needs with Salesforce capabilities
    Defined, facilitated & drove implementation of market standards SFDC CoE processes including risk,
    quality, change, quality & configuration management to current

  • MANAGER | BUSINESS ANALYST

    SALESFORCE RELEASE
    2017 - 2018

    Ensure that delivery of releases meets the agreed business requirements while leading a team of
    internal and external specialists involved in the releases I was handling simultaneously ongoing
    releases and small ad-hoc projects requiring a lot of alignment of release activities with other
    Release Managers for Salesforce Platform I was also accountable for customer and business
    requirements understanding the underlying intent then Translating business desires into effective
    features and capabilities

  • BUSINESS ANALYST

    TEST COORDINATOR HSBC – KRAKOW POLAND
    2014 - 2017

    The role involved Performing Requirements Management, Design, and define smoothly run
    processes, Supporting Change and Process Management activities such as early change planning
    and audience analysis & Initiating Agile and Scrum initiatives while acting as local Agile champion in
    transformation Division
    Coordinate integration, regression, and user acceptance test cycles for software QA projects across
    multiple countries in the Middle East and Europe

  • NETWORK SUPPORT SPECIALIST

    INTERNATIONAL PAPER – KRAKOW POLAND
    2013 - 2014

    Serving as a second line of support to business users for workstation, server or mainframe
    applications and hardware, Remote assistance in troubleshooting Network problems, installing and
    configuring hardware and software as well as messaging solutions

  • CUSTOMER SUPPORT ASSOCIATE

    ETISALATE– DUBAI UAE
    2011 - 2012

    Solve customer requests, questions and complaints frequently requiring analysis of situations to
    determine best use of resources, Solicit sales of new or additional services
    Attract potential customers by answering product and service questions, suggesting information
    about other products and services.

  • INTERPRETER

    SINOPEC – OUARGLA ALGERIA
    2008 - 2010

    Interpreted from English into Arabic / French and vice versa using simultaneous and consecutive
    modes during meetings daily Explained procedures or forms to third party staff when needed.

Études et formations
  • BACHLOR`S

    UNIVERSITÉ MENTOURI DE CONSTANTINE Trilingual Translation & Interpreting: French _ English _ Arabic
    2003
Autres compétences
SKILLS
Leadership
Agile Program management
Stakeholder Management
Release management
Change Management
Business Analysis
Business Intelligence
Quality Management


HIGHLIGHTS
English / French / Arabic
GE Management Development Institute
*Influential Leadership and Innovation
Agile Release Management: Unlocking
Value For Scrum & Kanban
ITIL® Foundation: Lifecycle Phases and
Processes
PRINCE2® Foundation

EDUCATION
University Mentouri Of Constantine
Trilingual Translation & Interpreting:
French _ English _ Arabic

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