Mahdi - Consulant Salesforce

Ref : 221128D002

Email vérifié

Domicile

30-214 KRAKOW (Pologne)
Profil

Business Analyst, Chef de projet, Product Owner (37 ans)
Mobilité

Totalement mobile
Statut

Mandataire social de sa structure Freelance (SARL, SAS, EURL, etc)

Compétences

SALESFORCE

Expériences professionnelles

SALESFORCE RELEASE MANAGER

NATIONALE NEDERLANDEN /ACCENTURE CONTRACT
Jan 2022 - aujourd'hui
Set up release Management lifecycle across 3 Local Orgs supported my marketing & Experience
cloud
Ensured overall and transparent communication to all Salesforce/IT and business stakeholders and
provides them with schedules and details
Managed risks and resolved issues that affect release scope, schedule, and quality.
Conducted Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
Measure and monitor progress to ensure application releases are delivered on time and within
budget meeting or exceed expectations.
LEADER - DATA & ANALYTICS

GLOBAL DIGITAL PROGRAM
2020 - 2022
Ensure Commercial needs of PDx Commercial teams are met with digital tools & data solutions
aligning Sales, Marketing & IT teams to increase business value delivery creating a cohesive strategy
around enterprise Business intelligence.
Lead the Global Commercial Data & analytics priorities on Einstein analytics from Roadmap
definition to Delivery & Adoption
MANAGER SALESFORCE

SR TECHNICAL PRODUCT
2018 - 2020
Prioritized delivery & analytics
Owned large and medium sized projects from user story analysis, technical design and grooming to
go live & adoption monitoring matching Business needs with Salesforce capabilities
Defined, facilitated & drove implementation of market standards SFDC CoE processes including risk,
quality, change, quality & configuration management to current
MANAGER | BUSINESS ANALYST

SALESFORCE RELEASE
2017 - 2018
Ensure that delivery of releases meets the agreed business requirements while leading a team of
internal and external specialists involved in the releases I was handling simultaneously ongoing
releases and small ad-hoc projects requiring a lot of alignment of release activities with other
Release Managers for Salesforce Platform I was also accountable for customer and business
requirements understanding the underlying intent then Translating business desires into effective
features and capabilities
BUSINESS ANALYST

TEST COORDINATOR HSBC – KRAKOW POLAND
2014 - 2017
The role involved Performing Requirements Management, Design, and define smoothly run
processes, Supporting Change and Process Management activities such as early change planning
and audience analysis & Initiating Agile and Scrum initiatives while acting as local Agile champion in
transformation Division
Coordinate integration, regression, and user acceptance test cycles for software QA projects across
multiple countries in the Middle East and Europe
NETWORK SUPPORT SPECIALIST

INTERNATIONAL PAPER – KRAKOW POLAND
2013 - 2014
Serving as a second line of support to business users for workstation, server or mainframe
applications and hardware, Remote assistance in troubleshooting Network problems, installing and
configuring hardware and software as well as messaging solutions
CUSTOMER SUPPORT ASSOCIATE

ETISALATE– DUBAI UAE
2011 - 2012
Solve customer requests, questions and complaints frequently requiring analysis of situations to
determine best use of resources, Solicit sales of new or additional services
Attract potential customers by answering product and service questions, suggesting information
about other products and services.
INTERPRETER

SINOPEC – OUARGLA ALGERIA
2008 - 2010
Interpreted from English into Arabic / French and vice versa using simultaneous and consecutive
modes during meetings daily Explained procedures or forms to third party staff when needed.

Études et formations

BACHLOR`S

UNIVERSITÉ MENTOURI DE CONSTANTINE Trilingual Translation & Interpreting: French _ English _ Arabic
2003

Autres compétences

Salesforce Certifications
Salesforce Certified Admin
Platform App Builder
Developer I
Sharing & visibility Architect
Conga Certifications
201 CPQ product Lvl 1
Clouds
Sales
Service
Analytics
Experience
Skills
Business Analysis
Business Intelligence
Release management
Change Management
Agile Project management
Test Management
Leadership
Highlights
English / French / Arabic
GE Management Development Institut*Influential Leadership and Innova