Mohamed - Administrateur système ITSM

Ref : 091205O001
Photo de Mohamed, Administrateur système ITSM
Compétences
Expériences professionnelles
  • IT desktop engineer - (bilingual mission)

    Actually TechnipFMCColombes 92700, France
    Jan 2020 - aujourd'hui

    IT desktop engineer - (bilingual mission) – Colombes 92700, France
    Tasks:
    • it supports
    • network & infrastructure support

  • IT System specialist - (bilingual mission)

    ALDI CO (commerce) Villepinte 93078, France
    Jan 2020 - Jan 2020

    Tasks:
    • administration computer system
    • network & infrastructure it supports (cisco switch/poe initialization, configuration)

  • System administrator

    Murex (finance) (bilingual mission) - Paris 75016, France
    Jan 2019 - Jan 2020

    Tasks:
    • Technical-functional consultant for EOL & migration project (project mode)
    • administration computer system
    • parc management
    • infrastructure support
    • Collaboration with infrastructure and network teams

  • System Administrator

    TRANSDEV (transport) – Île de France, France
    Jan 2018 - Jan 2019

    Tasks:
    • Deployment & migration project coordinator
    • Administration computer system
    • Training & support users on the new system implemented
    • IT support

  • System administrator alternating - (bilingual mission)

    SENSIENT TECHNOLOGIES (industry)St-Ouen-l’aumône, France
    Jan 2017 - Jan 2018

    Proximity support levels.1&2
    • Computer system administrator
    • Technical and functional coordinator of deployment & migration project
    • Creation and daily update of the inventory
    • IT parc management
    • Printers management (network update, after sales service)
    • Network infrastructure (patching, patch bay setup, backup DATA)
    • Apple brand mobile devices (configuration, after sales service)
    • Work in collaboration with IT team in the United States (weekly meeting)

  • Mobile telecom technician alternating

    BOUYGUES TELECOM (telecommunications) – Île de France, France
    Jan 2016 - Jan 2017

    Tasks and tasks:
    • Mobile technician: after-sales service, connection and synchronization troubleshooting
    • Training & support users (pro / individual)
    • Collaboration with France Telecom team
    • Technically diagnose the line from the source to the arrival (distributor, sub-distributor, intake)

  • IT Analyst 1&2 alternating

    SENVION (energy)(bilingual mission) - Courbevoie, France
    Jan 2015 - Jan 2016

    Missions and tasks:
    • Proximity support levels 1 & 2
    • Computer parc management
    • Creation and daily update of the inventory
    • Account and user profile supervision
    • Printer files (network update, after sales service)
    • Network & infrastructure operations (Cisco server patching, patch bay setup, backup data)
    • Work with collaboration of IT team from Germany (weekly meeting)

  •  Informatique Actuellement Etudiant-ingénieur 3ème année Ingénierie, sécurité réseau

    YNOV INGESUP, PARIS, France
    Jan 2015 - aujourd'hui

    et télécommunication
    Apple Tunisie
    ï‚·

Études et formations
  • Stage de formation : centre technique et maintenance

    YNOV INGESUP, PARIS, France
    2015
  • ARABE FRANÇAIS ANGLAIS

    2014
  • Diplôme national Technicien

    Automatisme et  Relation client Apple particuliers et informatique industrielle professionnels
    2013
  • Support technique ORANGE France

    Stream Global Services TUNISIE CSFE, Manouba, Tunisie
    2011
Autres compétences
Compétences

Prise de commande

Fidélisation clients

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