Jean - Support utilisateurs REMEDY

Ref : 190423O002

Domicile

92140 CLAMART
Profil

Support utilisateurs (44 ans)
Statut

Freelance
Tarif Journalier Moyen
Voir le tarif

Compétences

REMEDY

ACTIVE DIRECTORY

DHCP

SAPGUI

SYSTEM CENTER CONFIGURATION MANAGER

WINDOWS SEVEN

WINDOWS SERVER 2012

FTP

Expériences professionnelles

IT LEAD

Jaguar LandRover France, Colombes :
Jan 2018 - aujourd'hui
• Managing partner account for Retail portal
• Support on desktop, laptop : updating pilotes, managing local profile, replacing battery etc.
• management of the company's orange mobile fleet
• vpn and token connection management ( pulse secure, RSA securid soft token)
• file server management ( windows server 2012 R2)
• management of network accounts : creation, reset network password, unlock account
• management of back up (Symantec : Back up exec 15)
• management of printers : toner replacement ( Hp printers), and print server
• building laptops ( windows 7 and windows 10)
• deployment of application with SCCM ( RTM version 5.00)
• project management ( printer deployment, wifi release, improvement of the network)
• conference visio management ( cisco webex)
• management access badges of the JaguarLandrover Building
IT support

FMC
Jan 2017 - Jan 2018
• Building laptop from network
• Activating phone in VLAN with phone mac address
• Installing printer on laptop with printer ip address ( route add..)
• Wifi Hotspot installation ( REIMS)
• Vpn installation, with certificate.
• Mailbox configuration on smartphone with mobileiron enrolement
• Various support on laptops: mailbox profile installation, French package system installation
Clean up laptop, reset password active directory, owa, office 365 etc.
• Preparation video conferences: AT&T (audio), skype for business ( visio)
• Drafting of technical procedures
Support technician / helpdesk

Pomona - Antony (head office)
Jan 2017 - Jan 2017
• VPN Anomaly Assistance
• Assistance for the benefit of the commercial: orange connection (apn, electric raz, reactivation of pilots etc.)
• Create AD account, reset password, add group (domain controller Windows 2003 server version5.2)
• Citrix profile reset. (Version4.3)
• AS 400 session unblocking
• Qualification of SAP issues (VL10D, VT11, etc.)
• Post post in the field
• Office support 2013
• Mobile phone enlistment (email activation)
• Printing problem assistance: spool release.
• Installing software package from source server
802.x1 - user support
Support Technician N2

Admin Le Plessis Robinson- LECTA
Jan 2016 - Jan 2017
• Support for users on Office Mail 2010, smartphone, account creation
• Print contract management (toner replacement, maintenance kit, change of user ink collection trays)
• Backup management
• Active directory version 6.1: creation of AD account, reset password.
• Network jacks (telephony, printer, desktop) + PABX
• Clean up posts
• Writing of technical procedures
Logistics Manager SAV NANTERRE

HOISTLOCATEL
Jan 2015 - Jan 2016
• Ensure the management of spare parts for customers and field workers (mainly technicians, including various subcontractors) throughout the country and occasionally outside the country (whole Europe)
• Respect of SLAs and QoS vis-à-vis Internal Customers (Back Office)
• Inventory management: ERP SAGE / X3 1. Purchases I Orders correlated to the needs, 2. Deliveries (including vouchers); 3. Administration (computer movements / EDI).
• Inform externally (Customers) and internally about operations deserving special attention.
• Be a force for continuous improvement (quality, productivity, overall efficiency). Assumption of structured projects within the framework of the SAV logistics.
• Preparation of documents necessary for export (pro format invoice, certificates, ATR, INCOTERM etc.)
• Negotiating transport costs with transportation partners to optimize costs
Support technician / proximity

CDD Place Vendôme - Clifford Chance
Jan 2015 - Jan 2015
• Image deployment on workstation and laptop, retrieved from the network
• Token account creation
• Mail synchronization on blackberry with account creation - BES10
• User troubleshooting on outlook (2013), sharepoint, adobe
• Installation of IT resources for the staff of the cabinet
• Printer Installation, Verification of Consumables
• "User" account management from AD.
Technical Sales Engineer RSI VIDEOFIED

Jan 2015 - Jan 2015
• Technical support of alarm panels from distributors / installers Level 1-2
• Help with the configuration of alarm panels (APN, public IP, radio range test, GPRS configuration, event reception test with application server, log verification etc.)
• Installation of the alarm reception software via FTP server.
• Writing application instructions (device, control panels, communication protocol)
• Establishment of activity reports, bug reports from the research office
• Registration of defective goods with the logistics return merchandise authorization. (RMA)
• Creation of customer accounts on the application portal videofied as part of the self-monitoring (dedicated Smartphone application to arm / disarm a property). OS: Android, IOS.
• Videofied concept presentation to customers, operation and prices.
• Test new products out of the design office.
• Virtual Machine Alarm Reception Software Test (Virtualbox)
Production Technician Orange Business Services

VANVES - NEO-SOFT
Jan 2014 - Jan 2014
• call center configuration (administration, scripting)
• Analysis of the production demand of the customer solutions
• realization of the technical tests of the solutions implemented in the respect of "processes"
• validates the implementation of solutions
• Recording of operations in ticketing tool including billing (SWAN)
• Cosmocom v5.1 and v6 technology: Cosmodesigner, Webadministrator, Realtime • AKIO Technology: v5.6 Administration Console.
Technician support nearby World Health Organization

*letter of recommesndation
Jan 2014 - Jan 2014
• Standardized image deployment on workstation (windows seven)
• Reception and registration of computer equipment (desktop, laptop)
• Inventory number
• MAC address
• Warranty number under DELL (optiplex)
• Office support (suite office 2010)
• Level 1 ticket receipt via the SIEBEL ticketing tool (ORACLE)
• Backup and restore user data
• Patching
Consultant IT au CEA

Curium Pharma – Saclay 91400 :
aujourd'hui
Inventaire du parc informatique ( OCS)
Vérification de l’état des machines : disque dur, RAM
Sauvegarde des laptop/desktop sous clonezilla
Mise à jour des antivirus (Safelock trend Micro, deep security) suivant OS

Études et formations

D.C.L Italian 2nd degree CRETEIL

2009
Computer Science BTS High School Carcouët, NANTES

2003
BAC Literary option Math Lycée Jean Mermoz, DAKAR

2000

Autres compétences

LANGUAGES / MISCELLANEOUS
Messaging environment: exchange 2007, 2010
ITALIAN: Current
ENGLISH: Read, spoken, written

Notions: SQL, OPEN VMS,

Distinction: Title of recognition of the Nation

- Intensive practice of chess
- BAFA
- AFPS