M'hamed - Ingénieur de production ACTIVE DIRECTORY

Project Manager

Responsibilities include:
- Planning & Managing project development, execution from initiation to closure.
- Working with Sales Department on: project charter, outlining goals, timing, deliverables, project scope, and required resources.
- Working with technical team lead to complete work breakdown structure for the estimation of efforts needed for each task.
- Preparing and providing a project schedule to all participants to identify the commencement of their tasks.
- Resolving issues and solving problems throughout the project cycle.
- Communicating with the requirement of external contractors or consultants to accomplish the project plan,
-Tracking and reporting project milestones and providing status reports to business partners.
- Managing risks.
- Preparing progress reports for and attending regular meetings with client
stakeholders
- Preparing and conducting: Network acceptance tests, site acceptance Tests, Final delivery acceptance.
- Applying best practices for the successful execution and project management.
- Ensuring successful archive of project documents after the project completion.
- Technical Pre-sales activities for related projects with other clients.
Delivered clients: KCA DEUTAG, SINOPEC Ltd., REPSOL, CGG Veritas, BGP Inc., JV GAS, OILServ, Samsung E&C, Play Mode Group, GRANITTAM, Groupement Berkine, Timimoune Gas, Vector InfoTech, Smart Link, Satlinker, Expro, Zergoune Group, Vital Care, CALL CENTER TAMAZOUZT, ...

IT & Telecom specialiste & IS Officer interim

o Responsible for installing, managing and configuring:
Softwares, desktops, Windows Servers, Group directory, Office 365 (on webmail and on outlook), Blackberry server/terminals, Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Internet services, VPN, Wireless and Firewalls.
o Supporting more than 60 desktops and laptops running over windows XP/7/8.1 and other devices following ITIL Standards.
o Identify, resolve critical issues related to system, network & software production.
o Installing & maintaining local IT infrastructure.
o Software Project management (Tests, Production, reporting, support, training users, newsletter...)
o ERP implementation life cycle : Sage, Concerto, ONE, Salesforce.
o Administering the IT&IS department’s policies and procedures.
o Procedural documentation and relevant operation reports.
o Supervising contractors’ work and managing outsourcing contracts.
o Working on Data recovery plan and Ensure high security standards are
enforced.
o Coordinate the information security projects (Data Recovery Plan, Data privacy, Pentesting ...) with the regional department.
o Ensure IT conformity with the regional department's standards.

12/2013 – 05/2014: IT Technical Support Atlas Access
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Technical support for more than 80 desktops and laptops running with different systems and softwares following ITIL standards.
- Perform remote troubleshooting through diagnostic techniques
- Field intervention if needed for incidents resolution.
- Windows servers & database administration.
- Network Monitoring & administration.
- Web administration.
- Create and maintain technical documentation.
- Participate in presales activities.

IT HelpDesk Technician

- Supporting a wide and varied client base more than 200 user following ITIL standards (Incident management, Change & Problem management, Service-level & Continuity management, Configuration management, Help desk, Knowledge management).
- Incident investigation.
- Direct unresolved issues to the next level of support personnel
- Identify and suggest possible improvements on procedures.
- Hardware diagnostic and Inventory.
- Team coordination.

Apps development (Project Graduation)
Desktop App design and development for the office of research activities at the university.

Participant and team member

Software-Freedom-Day, La semaine du web, Hack the hackathon competition (winner team), WordPress-Day workshops.

Web dev Freelancer Website Administrator