Olivier - Consultant technique PEOPLESOFT CRM

Ref : 080703H001
Photo d'Olivier, Consultant technique PEOPLESOFT CRM
Compétences
PEOPLESOFT
PEOPLETOOLS
PEOPLESOFT CRM
Expériences professionnelles

  • Dynamics CRM System Analyst & Project Manager

    THE STATE COMPTROLLER AND OMBUDSMAN OF ISRAEL
    Jan 2015 - aujourd'hui

    System Analysis & Project Management using Dynamics CRM 2011, Dynamics CRM365
     Working closely with internal clients to set priorities and roadmaps.
     Managing client issues related to project.
     Identifying key project risks, whether stated or not, and managing them to resolution or escalating them accordingly.
     Collecting, defining and documenting business and technology requirements.
     System Analysis
     Customizations of pages, workflows, business rules (CRM2011 – CRM365)
     Using SQL SERVER, TFS, Dynamics CRM 2011, Dynamics CRM365, SharePoint

  • Dynamics CRM System Analyst & Project Manager

    PRODWARE
    Jan 2013 - Jan 2015

    System Analysis & Project Management on MS Dynamics CRM applications 2011, 2013 (Worldwide clients)
     Organize workshop with customers and technical consultants
     Manage development resources based on planning of several projects
     Analysis, Customization and Deployment
     Data Migration
     Deployment to the countries : France, Spain, Belgium, Netherlands, Germany, Israel, United Kingdom and Czech Republic
     Training To Local Administrators
     CRM scope includes the modules: Sales Force Automation, Marketing, Service Desk, Human Resources and Professional Services
     Using SQL SERVER, TFS, Dynamics CRM 2011, Dynamics CRM 2013, SharePoint

  • PeopleSoft CRM consultant & System Analyst

    BNP PARIBAS INVESTMENT PARTNERS
    Jan 2009 - Jan 2012

    PeopleSoft CRM consultant & System Analyst
    CRM/Asset Management Application: Functional/Technical specifications, Code review, System & Business Analysis
     Key point of contact between the Technology and the business
     Documentation regarding business requirements, functional specification and documentation of release notes and user guides.
     Communicate Business Requirements to Technical Teams
     Responsible for tracking and documentation of status of projects to development management
     Participate in the user acceptance testing including the supervision and the preparation of use and test cases
     Coordinate with the different team to determine appropriate test plans, and ability to help support the product launch
     Review Bugs and Issues to access criticality and assign to development groups.
     Oversaw estimating of Gaps and technical solutions
     Project Management
     Using ORACLE, QUALITY CENTER, CMMI2, PEOPLETOOLS 8.49, BUSINESS OBJECTS, DATAWAREHOUSE

  • PeopleSoft CRM developer & Development Team Leader

    MATRIX – MIZRAHI TEFAHOT BANK
    Jan 2004 - Jan 2008

    CRM/Bank/Insurance Applications: specifications, development, testing, optimization
     Implement PeopleSoft CRM, Field Services, Sales, Call Center, Marketing for customer running on windows and Oracle database with HTML interface.
     Technical implementation of codes to upload volume data (customers, workers) into CRM.
     Mentor developers not familiar with PeopleTools 8.x.
     Integration with IVR (Interactive Voice Response) and CTI (Computer Telephony Integration)
     Familiar with Financials and Insurance Project.
     Present functionality reviews to functional team for possible uses within business team. Examples of presentations were worklist management, correspondence management, notifications, workflow, and issue/case management.
     Oversaw estimating of Gaps and technical solutions.
     Responsible for migration from SQL Server to ORACLE.
     Manage team of 2 developers
     Using ORACLE, SQL, SQL SERVER, TOAD, PEOPLETOOLS 8.46

  • C# developer & Development Team Leader

    MEDIASLIDE
    Jan 2002 - Jan 2004

    E-Collaborating application
     Develop several modules (Pager, Messenger, White board)
     Organize testing methodology.
     Manage team of 3 developers
     Using C#, XML, JAVA

  • Java developer

    VYYO
    Jan 2001 - Jan 2001

    Network Management System (NMS) application
     Develop a network device monitoring - monitoring at the device level to determine the health of network components
     Using JAVA, SQL, TCL/TK, SNMP

  • Java developer

    Jan 1998 - Jan 2000

    Web application generator
     Develop Graphical User Interface to create a business website (Drag & Drop)
     Using JAVA, Design Patterns, Swing and JavaScript

  • PeopleSoft HR developer

    HP ENTREPRISE SERVICES – FRANCE TELECOM
    aujourd'hui

    HR Applications: design, functional specifications, development, testing, optimization
     Develop interfaces between HR application and others external applications.
     Implement a sophisticated algorithm for data integration.
     Using ORACLE, TEST DIRECTOR, STAT, PEOPLETOOLS 8.49

Études et formations

  • Project Management Hamil - Israeli Center for Management

    2017

  • Microsoft Dynamics CRM 2016 / 365 Customization and Configuration Matrix

    2016

  • Microsoft Dynamics CRM 2011 Customization and Configuration Prodware Academy

    2013

  • PeopleSoft CRM Development, Customization and Configuration John Bryce

    2004

  • Bachelor of Science (BSc.) in Software Engineering Jerusalem College of Technology – Lev Academic Center

    1995
Autres compétences
SKILLS
Languages: C, C++, C#, SQL, JAVA, PEOPLECODE, UML
Software: Toad, Quality Center, MS Project 2013, Visio 2013, Atlassian JIRA, SAP Business Objects, SharePoint, PeopleSoft, Dynamics CRM 2011, Dynamics CRM 2013, Dynamics CRM 2016
Databases: Oracle 9i, SqlServer, MySQL
Methodology: CMMI, AGILE, SCRUM

LANGUAGES
French: Mother tongue
English: High level
Hebrew: High level

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