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Michaël - Consultant PEOPLESOFT CRM

Ref : 090911C004
Photo de Michaël, Consultant PEOPLESOFT CRM
Compétences
PEOPLESOFT
PEOPLETOOLS
PEOPLESOFT CRM
Expériences professionnelles

  • Peoplesoft System Administrator

    Belgacom
    Jan 2009 - aujourd'hui

    Description:
    • Maintenance of the Peoplesoft implementation in production (performance monitoring, release deployment, …).
    • Migration from PA-RISC to Itanium (installation, technical documentation, problem resolution, …) for the Peoplesoft Process Scheduler part.
    • Migration from PA-RISC to Linux (installation, technical documentation, problem resolution, …) for Peoplesoft Application Server part.

    Technologies & Environments: • Peoplesoft 8.8 CRM SP1 • PeopleTools 8.46 • Toad (Tools for Oracle) • Oracle 9i • PL/SQL • HP-UX 11i, 11iv2 • Linux • …

  • Peoplesoft CRM Consultant

    S.W.I.F.T
    Jan 2004 - Jan 2008

    Description:
    • Maintenance of the Call & Problem management application (Peoplesoft 8.8 CRM).
    • Improvement (customization) of the Peoplesoft Implementation following customer requirements (this includes the functional specifications, feasibility study, documentations, ...)
    • Define reliable costings for the implementation of the new customer requirements.
    • Technical documentation for the custom releases (Installation guides, release notes, ...)
    • Installation and administration of the different Peoplesoft development environments
    • Preparation of the PeopleTools Migration (from 8.44 to 8.48)
    • Deployment of the PeopleTools Migration on the development environments
    • Release management of the different Peoplesoft custom releases at S.W.I.F.T (customizations)
    • Development of different JAVA applications (SAPImport, Database Extract, ...) interfacing with the Peoplesoft implementation
    • Follow up the user acceptance testing and quality assurance testing.
    • Center of expertise (3rd level functional/technical) support of the Peoplesoft implementation at SWIFT (including on-call support)
    • Active member of the Vantive migration to Peoplesoft project

    Technologies & Environments: • Peoplesoft 8.8 CRM SP1 • PeopleTools 8.44 & 8.48 • Toad (Tools for Oracle) • Oracle 9i, 10g • PL/SQL • Java, JDBC, ... • SQLServer • HP-UX11i • Rational Clearcase • ...

  • Vantive CRM Consultant

    Orange (Netherlands) Description:
    Jan 2003 - Jan 2004

    • Maintenance, support and improvement of their Vantive CRM 8.6 implementation.

    Technologies & Environments: • Vantive 8.6 CRM • Toad (Tools for Oracle) • Oracle • PL/SQL

  • Vantive & Peoplesoft CRM Consultant

    S.W.I.F.T
    Jan 2003 - Jan 2003

    Description:
    • POC (Proof Of Concept) of the new Peoplesoft system
    • Benchmarking (Load Testing, Network traffic emulation, packet distribution, …)
    • Peoplesoft 8.8 CRM installations (on HP-UX & Windows)
    • Support (helpdesk level 2) and improvement of the Vantive 8.1 CRM system installed at Swift.
    • Project Plan redefinition with MsProject

    Technologies & Environments: • Peoplesoft 8.8 CRM + PeopleTools 8.42 • Toad (Tools for Oracle) • HP-UX 11 i • Suse Linux 8.0 (with ipchains) • Oracle 8i & 9i • PL/SQL • MS SQL Server 2000 • Sniffer Pro • Nistnet (Network traffic & Delay emulation under Linux) • OpenSTA (Webserver loading tool) • Vantive 8.1 CRM (Support Module) • Microsoft Project

  • « Commission de la protection de la vie privée » (Ministry of Justice)

    Java developer
    Jan 2003 - Jan 2003

    Description:
    • Debugging
    • Implementation of missing functionalities before client’s acceptance test.

    Technologies & Environments: • Java SDK 1.4.0 + SAX • Oracle 9i • PL/SQL • JSP • XML, XSL • Forte for Java 4 • Toad (Tools for Oracle) • WinCVS • Windows NT 4.0 & 2000 • Java Webstart • XMLSpy • Microsoft Project

  • Java developer

    CIRB
    Jan 2002 - Jan 2002

    Description:
    • I was called back by the CIRB to help during the migration to Java of an existing of a Visual Basic application (I’ve worked on that application in 1999-2000)
    • This was also my first mission as freelance

    Technologies & Environments: • Java SDK 1.4.0 (+RMI) • Swing • Ms Access + SQL • Windows 2000 Pro & Server

  • CRM Consultant (for B&V Consultants)

    B&V offices
    Jan 2001 - Jan 2001

    Description:
    • Complete setup of Peoplesoft 8 CRM (DB, Application, …)
    • Technical documentation writing about Peoplesoft 8.14 CRM setup (single server installation)
    • Technical documentation writing about Peoplesoft 8 architecture is general
    • Explanation and demo to the others consultants of B&V

    Technologies & Environments: • Windows NT4 Server • Oracle 8i • Peoplesoft 8 CRM • Ms Powerpoint

  • CRM Consultant (for B&V Consultants

    Skynet
    Jan 2001 - aujourd'hui

    Description:
    • Complete setup of Peoplesoft 8 CRM (DB, Application, …)

    Technologies Used: • Solaris 8.0 • Oracle 8i • Peoplesoft 8 CRM

  • CRM Consultant (for B&V Consultants)

    EnBW Stuttgart
    Jan 2000 - Jan 2001

    Description:
    • Customization of Vantive for the SFA Project (EnBW Stuttgart)
    • VBA development (Vantive – VBA)
    • Use of Win32 API calls from the Vantive-VBA (network calls from Vantive)
    • Word integration with Vantive (mailing generation)
    • Use of Oracle PL/SQL (SQL, stored procedures, …)
    • Design and implentation of a Tasks management application (Visual Basic 6.0 application)
    • Maintenance and administration of a NT4 server (team server)
    • Team - Network implementation (internet connection and network for the team)

    Technologies & Environments: • Windows NT 4.0 (Workstation & Server) • Vantive 8.0.2 • Win32 Api Calls • Oracle PL/SQL • Visual Basic 6.0 • SQL Server 7.0 • Toad Project Size: • team of 11 people • Budget : at least 1 million DM

  • CRM Consultant (for B&V Consultants)

    Vantive TechSupport
    Jan 2000 - Jan 2000

    Description:
    • Worked for Vantive Techsupport
    • Creation of Java Applets to test VanJavi functionalities
    • Implementation of a small Visual Basic application to test VanApi for VB functionalities
    • Technical documentation writing about the VanJavi and the VanApi Worked for Vantive Techsupport

    Technologies & Environments: • Windows NT 4.0 • Vantive 8.5.3 + VanJavi + VanApi • Sun JDK 1.3 • Forte for Java • Visual Basic 6.0 • SQL Server 7.0
Études et formations

  • PeopleTools | & || (PeopleTools 8.14) (Peoplesoft University)

    2001

  • DMR Macroscope – Accelerated training

    1999

  • Microsoft Certification MCSD (VB6, SQL Server 7)

    1999

  • Graduate analyst-programmer o Last year options: SAP & Real Time.Final study work’s title: « Argus Query: Outil de requêtes SAP-HR. Génération automatique de variantes et optimisation SQL ».

    (Institut Paul Lambin
    1996
Autres compétences

Skills
Analysis, programming, CRM, ERP, …
• PeopleCode
• Peoplesoft 8 CRM (technical & functional)
• Peoplesoft 8 CRM General Architecture (and data model)
• Peoplesoft 8 CRM Installation and Administration
• Vantive 8 CRM Systems
• Java, JDBC
• Functional Analysis, Technical documentation writing
• General algorithmic, Bachman modeling
• VB : VB 5, VB6, Win32 API, COM, ADO
• VBA : Vantive-VBA, VBA for Ms Office
• Object Oriented programming
• Refactoring

Databases
• Oracle 9i, 10g
• Microsoft SQLServer
• Relational databases concepts
• PL/SQL & SQL in general

Internet
• Good notions of HTML.
• Knowledge of ASP, JSP, XML, XSL

Other
• Operating Systems: Windows Xp, HP-UX, MSDOS, Windows 3.1, 9x, Me, NT4 (Workstation & Server), Win2000, Linux (Basic), Solaris (Basic)
• Theory: General algorithmic, data structures, databases design, …

Languages
French: Mother tongue
English: Fluent
Dutch: Basic knowledge

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