Sartaj - Consultant COBOL

Senior Business Systems Analyst - Lead

Working and leading multiple long and short terms projects for Government of New Brunswick’s Departments of Post Secondary Education, Tourism, Transport Infrastructure and Regional Development. Managing Requirement gathering sessions, leading resources and producing Requirement documents.
Completed Business analysis, requirements gathering sessions and Business Analysis documents of projects such as Kings landing, Mactaquac Golf course, New Brunswick College of Craft and Design, Regional Development Corporation and working on new projects including inter provinces very large project (Apprenticeships Management System). Participating in Developing RFP for NBCCD’s existing system replacement. Mentoring two staffs in Business Analysis processes.

IM Business Analyst

Worked on Pensions and Benefits System (CPAS). Prepared documents, dealt with tickets, worked with Test Scenarios, Requirement Traceability Matrix (RTM). Worked on streamlining the documentations and new test scenarios.
DiversaLogic Enterprise Solutions. Mississauga, Canada

Business Systems Consultant.

• Remotely worked with business teams, BAs and Developers.
• Performed gap analysis, reviewed BA documents. Enhanced, modified and improved the documents wherever necessary.
• Conduct on-line meetings with Business team, BAs and Developers before finalizing the BA. documents.
• Provided guidance and lead the Business solutions development, perform pre-UAT.

Business Systems Analyst

Managed Business unit (Prevention), critically evaluated information gathered from multiple sources to distinguish user requests from the underlying true needs. Proactively communicate and collaborate with key stakeholders to analyze information needs and functional requirements and delivered the following artifacts as needed. Worked with stakeholders to close tickets. Data maintenance cleansing. Worked with Industrial Health officers and Mining Inspectors. Managed OHS and other Territorial’s rules and regulations.
• Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation of Business Requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely. Coordinates work efforts across multiple departments and performs tier2 and tier3 problem identification and resolution as appropriate. Lead scheduled Stakeholder Standing Committee meetings.
• Well experienced in preparing business cases including cost/benefit analysis for proposed processes and system.
• Process documents. Developed requirements specifications according to standard templates, used natural language. Facilitated discussions between technical and business groups to establish shared goals and metrics, Gap analysis, mock up screens, developed Test Scripts, walk through sessions with SMEs. Change Management, Pre-UAT, UAT and eBiz testing/training.
• Lead requirements validation activities to confirm that a solution based on the requirements would meet customer needs and achieve the business objectives. Analytical skills, to critically evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding, distinguish presented user requests from the underlying true needs, and distinguish solution ideas from requirements. Manage and investigate assigned client’s tickets. SIPOC analysis.
• Two years’ experience in using Agile methodology and participated in daily scrum meetings.
Participated in initial two modules of eBiz/eCommerce Projects: of WSCC. Heavily involved in these two modules, Involved in Requirement gathering, designing and training and re-UAT/UAT. Supervised extensive testing and user’s training in Yellowknife, (Northwest Territories) and Iqaluit (Nunavut). Managed defect logs and its follow-up with vendor. Lead NT & NU location data cleansing project.
Incident Reporting:
Anyone can log into WSCC internet site to log any incident they witnessed and can remain anonymous or provide their details which immediately informed the on-call Health Officer/ Mining Inspector to assess the incident and act as per urgency and priority.
Issuing of Mining Permits:
Instead of manual processes and to obtain Mining permission WSCC has integrated the Mining Permission to be online to apply and get the Permit through email. This reduce manual process and provided ease to Mining Professionals to apply and receive their permit on-line.

IT Project Manager / Sr. Business Analyst

Remotely managed and lead the Developers and BA team. Recruited essential resources, Managed co-ordination of the partners and working groups engaged in project work, detailed project planning and control including, developed and maintained a detailed project plan. Managed project deliverables in line with the project plan, recorded and managed project issues and escalated where necessary.
• Projects: Loyalty Application, Telecom’s Site Fuel Monitoring System and Telecom Sites Acquisition System.

Sr. Manager IT Development and Maintenance / Sr. Business Analyst

• Lead on multiple projects, Responsible for the project management throughout the entire project lifecycle, including project initiation/proposals, project delivery, business liaison / stakeholder management, post implementation review and project close out / handover, Change Management. Managed DWH, CRM, In-house development, Contact Center, Lead post-paid monthly Billing team, resources and projects. OCS (Huawei Online Charging System) experience. Working experience with “C” Level executives including CTO, CMO and CFO
• Setting budgets and agreeing project time scales and deadlines with clients.
• Holding daily, weekly internal and external meetings on project progress.
• Single point of contact for all communications between the stakeholders, on-site/off shore vendors.
• Managing staff to ensure that all milestones are achieved within the agreed timeframes.
• Ensuring effective quality control processes are in place to monitor deliverables produced.
• Responsible for identifying, analyzing, measuring and managing project risks.
• Ensuring that projects conform to Waterfall/Agile methodology and required standards.
• Conducting regular impact analysis in order to assess the consequences of the project deliverables on other sections of the business. Business Analysis, gaps and risks.
• Assisting the technical team in their design and development tasks. Producing project definitions to include validated functional requirements, scope, roles, responsibilities, budgets, timescales and resources. Supervised and ensured availability of MS Dynamic CRM.
• Facilitated Customer Care/Contact Center with MS Dynamic CRM customizations, performance issues, MS Dynamic CRM health Check, workflow changes, and integration of additional MS Dynamic CRM applications into MS Dynamic CRM. Customized Top Management reports.
• Discussion with key high-level stakeholder such as Department head, Directors and Chiefs.
• Manage software release planning including user requirements development and prioritization.
• Worked with business end users to document and analyze user requirements.
• Project status communication involved stakeholders, project team and senior management.
• Managed and ensured all project deliverables are on time, within budget, and high quality to maintain customer satisfaction throughout the projects.
• Provided leadership, guidance, and assistance to project team members as required
• Implement process improvement initiatives to improve the development planning process, participated in development of Business Cases and Policies.
• Lead meetings with end users to identify system pain points and identify system enhancements, needed user training, and M&Ps to address the pain points and mentored locals.
• Analysis of competitive Industry trends and new Vendor technology solutions and products and preparation of RFI and RFP bid responses. Strategy development / Balance Scorecard.
• Technical Project coordination for Contact Center Applications and its infrastructure.
Contact/Call Center experience.
o Project lead/Sr. Business Analyst on Contact Center technical requirements. Provided supervision and directions and worked with vendors for Call Center’s applications and tools, good knowledge of Contact Center infrastructure including PABX, IVR, and CTI, worked with Contact Canter Management for IVR call flows changes, customized CTI to display incoming customer number and bring customer profile to Call Center agent. Deployed in-house developed customize additional application’s integration with CRM. Provided IT support to contact center and worked with Contact Center management on their day to day requirements and customization including management reports, master screen to inbound calls. Provided CRM customization for contact Center.
MS Dynamic CRM experience.
o Lead person to manage MS Dynamic CRM 3.0.
o Worked closely with MS Middle east, Dubai for regular CRM health check, configuration and availability of CRM 24x7.
o Provided customized applications and integrated into CRM to provided better CRM information to Contact Centre Management, Marketing, Sales and top management.
Areas of Experience:

o Project Management/Project Life Cycle/PMO Support
o MS Dynamic CRM 3.0
o Waterfall and Agile methodology
o Processes/workflow designing (Swim Lane)
o IN (Intelligent Network & OCS (Huawei Online Charging System)
o SIM Provisioning
o Business Analysis & Requirements
o CAPEX & OPEX
o SDLC, Cross-Functional and JAD
o Contact Center (IVR/CTI/PABX/Call Flow/Workforce)
o Content Management

Other Projects:
○ Registration Information Tool, Customer Care/Contact Center Master screen, Procurement Management System (PMS), Telecom Billing System for Post-Paid customer, Collect Call, IVR Self-Help Menu, Contact Center Maintenance and IN (Intelligent Network) Proxy.

IT Consultant.

• Assumed full responsibility in directing the Ministry of Education’s projects
• Played an instrumental role in modifying the existing School System for the Ministry of Education

IT Consultant.

• Assumed full responsibility in directing the Ministry of Education’s projects
• Played an instrumental role in modifying the existing School System for the Ministry of Education

IT Consultant.

Managed existing Investment funds systems, as well as development of new systems, modification of existing programs. Conducted comprehensive business analysis to support users and management.
• Performed troubleshooting, IT testing and documentation, along with exporting data to Excel sheet and FTP files. Made major contributions in completing data dictionary change and addition
Technology Environment: Software: Cognos Powerhouse, DCL, S Reflection, VAX Clusters, Open VMS, Reflection, Microsoft tools

• Worked on Coram’s Healthcare Applications. Identified needed changes in the systems by closely interacting with Project Manager and users.
• Modified and developed new changes in the existing healthcare systems.
• Presented up-to-date reports on the status of projects, along with ad hoc complex reports and queries
• Improved the system through guidance and support at levels 2 and 3
• Rendered keen oversight to account receivable systems.