Amélie - Chef de projet INTERNET

FEB. 04 – JUNE 06: PROXIMUS

PROJECT MANAGER

Content of job :
Planning, organisation, coordination and follow-up of several projects within given scope, timing and budget.

Projects (simultaneous) from 100K to 2.500K EUR:
• New Commissioning system for internal and external sales forces
• Creation of a new tariff plan for the residential market (pre-paid and post-paid)
• Management of HR Data flows in SAP
• Improvement of a logistics process to handle increased quantities and shorten time-to-market

Responsible for:
▪ Execute projects following the PMI methodology and ensure that it is applied by team members
▪ Define clear and realistic project plan that meet project objectives
▪ Decomposes the major deliverables into manageable activities
▪ Propose budget to execute project and
▪ Write business case : collect all costs, challenge revenues, defend business case with finance department and top-management
▪ Run RFQ (Request for Quotation), participate to negotiation and supplier selection
▪ Negotiate and confirm availability of resources
▪ Ensure effective cost and workload tracking within project team
▪ Monitor project progress and report on KPI, risks, issues and action plans to project governance bodies and line management
▪ Define a change management plan and handle project change requests for scope, schedule and costs
▪ Manage, motivate and lead project team effectively in delivering committed activities


PRODUCT MANAGER

Content of job:
Manage the Roaming products portfolio and Roaming related projects : Voice and Data

Responsible for:
▪ Product Management: define and track KPIs for Roaming products and services with cross-functional teams, define actions to improve the quality/performance of a product, introduce change requests and propose new features that can have positive impact on customer satisfaction and Proximus revenues  translate these actions and features in projects
▪ Write requirements : detail scope of project, translate and consolidate business requirements into functional and technical specifications, define pricing and communication strategy, describe tracking and reporting needs.
▪ Business Modelling : define customer experience, describe business concepts and design a relationship model, analyze impact on organisational process and design workflow diagrams.
▪ Perform end-to-end testing: define test strategy and test plan, write test scripts, supervise tests and follow-up of troubleshooting.


SEPT. 02 – DEC 03: BELGACOM: BUSINESS ANALYST AND CHANGE MANAGER

Content of job:
Turn Belgacom in an e-Company, define strategy for the e-Channel (website) :
▪ 1st Release : Implementation of a Content Management System (Teamsite from Interwoven) for the Intranet and Internet websites
▪ 2nd Release : Define strategy for the e-Channel based on a Customer-Centric approach

Responsible for:
▪ Strategic Consultant : define Strategy to transform the commercial website into a transactional website. Evaluate impacts on all Belgacom Business Units and prioritize developments.
▪ Business Analyst: analysis of business requirements and translation in IT analysis, definition of input/output templates, identification and set-up of resources, definition and set-up of process and workflows.
▪ Change Manager: Manage change requests : clarify requirements, translate in technical specifications, obtain validation and supervise implementation. Also in charge of identification of potential risks for the project, facilitation for the introduction of changes (presentations, demos, workshops, …), mediation in case of conflicts.
▪ Trainer : responsible for creating training material and user manual on the content management application and for giving training to groups of 10-30 people
▪ Support to Project Management : assistance to planning process, allocating resources, solving conflicts and evaluating the risks related to changes, control of deliverables.


OCT. 99 – SEPT. 02: CONTACTOFFICE: SALES & MARKETING MANAGER
Application Service Provider having developed a mail, virtual office and groupware application available in Web, WAP, GPRS, I-Paq and I-Mode with SMS and MMS applications

Content of job:
Initiate and develop the commercial activities of the company. Ensure revenues.

Responsible for:
▪ Participation to the foundation of the company: definition of the business plan, creation of the product catalogue, copy-writing of contracts and legal documentation, definition of marketing plan, recruitment of a sales team.

▪ Sales Manager: management of the sales team (3 persons), prospecting and key account management, RFQ (request for quotation), negotiation of price and conditions.
▪ Project management for the customers: creating the technical and marketing product/solution, defining a launch strategy, continuously tracking performance and evaluating cost/benefit balance, organizing training and support, etc.
▪ Legal Manager: copy writing and negotiation of contracts : outsourcing contracts, NDA, SLA (Service level Agreement), Terms of Use, QoS, …


OCT. 98 – OCT. 99: WIN: MARKETING MANAGER
Marketing Manager: in charge of all Internet and WIN Intranet business solutions: connection (leased line, ADSL, VPN, etc.), hosting/housing and secured mail applications.
Creation and management of the products and solutions catalogue, business plan for each product/solution, marketing and promotion.
Management and coaching of a team of products managers.
Support to the Sales Team : project management and creation of personalized solutions.


JUNE 98 – OCT. 98: BANKSYS: PRODUCT MANAGER
Product Manager in charge of the C-ZAM/PC (actual « Banxafe » product): set-up of business plan, launch strategy, selling, creation of the website, marketing campaign, packaging, etc.


AUG. 96 – JUNE 98: IP NETVERTISING : SALES & MARKETING MANAGER
Advertising Sales House, now merged with Be Web
Sales & Marketing Manager in charge of sales, marketing and communication for the launch and strategic development of the company.


SEPT. 95 – JUNE 96: BELGIAN FOREIGN TRADE BOARD (BFTB): Winner of the Prize of the Minister of Foreign Trade
Brussels + Belgian Embassy in Washington D.C.: Business Analysis “United States – New distribution channels through information technologies”. Study published in 96 by the BFTB + conferences.