Missions BROADBAND : Postulez aux dernières offres publiées

Aperçu d'expériences de Brigitte,
freelance BROADBAND habitant les Hauts-de-Seine (92)

• T-SYSTEMS FRANCE Rueil-Malmaison, France
  Jan 2023 - aujourd'hui

  Part of T-Systems international and Deutsche Telekom. Managed service for Iaas and Paas (mostly
  SAP) for a broad range of customers. +28000 employees. $4B annual revenues.
  Service Delivery Manager
  Contract management
  • In charge of a portfolio of customers as SPOC for contract management in charge of
  the P&L. Contract value +$500k MRR.
  • Ensure SLA management is well managed, communicated and met based on the
  signed agreement/contract, and consider penalties if applicable.
  • Gouvernance with weekly, monthly, and quarterly reviews with various stakeholders
  (CIO, Infrastructure manager, contract manager) on both sides. Reporting on key
  metrics on the technical Service (incidents, requests and changes), financial, and
  ongoing projects.

• JUNIPER NETWORKS Neuilly-Sur-Seine, France
  Jan 2016 - Jan 2021

  Provider of routing, switching, and security solutions products to a broad range of customers.
  +9000 employees. $4B annual revenues. JNPR [NYSE]
  Advanced Service manager
  Advanced Service management
  • Drove post-sales delivery for 13 key accounts worth $10m on services including SNCF
  RMS and INFRACOM, Euronext, Vente-Privee, Orange affiliates, with an international
  footprint (France, Portugal, Poland, Romania, Slovakia, Morocco, Ivory Coast, Cameroon
  and Senegal).
  • Owned incident management and reporting with a Blameless Postmortem to ensure long
  term stability of systems and process.
  • Ensured release management and life cyle management of hardware are well
  communicated and managed.
  • Built strong relationships with customers, internal stakeholders and functional teams to
  increase customer satisfaction and leading to 100% contract renewal.
  • Ensured SLA are respected and measured customer satisfaction through onsite meeting,
  surveys and informal feedback and took actions to ensure implementation success and
  service quality exceeds customer expectations.
  Program/Project management
  • Led migration at small and larger scales on the software update, network expansion, and
  new technology implementation with agile planning and data-driven decisions.
  • Managed a risky and essential software update at Orange with 23 engineers from the
  release testing and validation to implementation (involved 150 people on the
  customer side). The program took 3 years and had a meaningful technological and
  business impact.
  • Planned foreseeable risks and managed them with priority.
  • Coached technical team to deliver maximum value to the customer’s business and
  ensuring the right resources were involved to timely deliver the project.

• AIRTEL GABON Libreville, Gabon
  Jan 2014 - Jan 2016

  Subsidiary of global Indian telecommunications company Bharti Airtel, offering wireless, mobile money,
  broadband, and enterprise services. 2millions susbcribers. +300 employees and $150m revenues.
  Business Solution and product development manager
  Sales and Business development
  • Managed sales of non-voice for key accounts business unit with 35% revenue growth in
  12 months to US$2m and project deployment shorten from 3 months to 6 weeks
  average.
  • Analyzed and planned strategic account, and revenue forecast with existing customers
  and new prospects. As result 40% of pipeline was converted as new customers.
  • Identified and evaluated opportunities for expansion through local technology providers;
  Formulated business plan, designing proposals and leading discussions, resulting in 3 new
  partnerships.
  Product management
  • Developed product Lifecycle from development to introduction of 4 new B2B products
  (VPN/MPLS services, Machine to Machine, Residential broadband).
  • Built and conducted execution of the Go-To-Market strategy for new products such as the
  4G technology launch for SMB.
  People leadership
  • Led a team of 5 direct and 15 indirect reports of sales, project managers and technical
  engineers. Coached Sales force on complex products and solutions.
  • Strengthened relations with internal stakeholders including technical, financial, marketing
  and supply chain departments to improve project efficiency and revenue recognition.

• MTN CAMEROON Douala, Cameroon
  Jan 2009 - Jan 2014

  Subsidiary of South African global telecommunications company providing wireless services, mobile
  money, broadband, and enterprise services. 8millions susbcribers in Cameroon. +600 employees and
  $325m revenues.
  Data Network Engineer
  IP/MPLS Networking expert. CCNP and JNCIP certified
  • Operated and implemented technologies on IP/MPLS, Broadband, Datacenter and Security
  with +500 Juniper, Cisco, Huawei devices.
  • Designated and implemented new technologies and features in Service Provider with
  minimal service impact (L3VPN, L2VPN, EVPN, QoS,Traffic Engineering, Fiber, Ethernet,
  Wimax, SDH, Hosting, Colocation).
  • Analyzed network configuration and developed network operating procedures.
  • Provided informal technical and product workshops.
  • Used ITIL Framework for change management with minimal disruption of service.