Daniel - Architecte SIEBEL

Ref : 081024D001

75014 PARIS (Espagne)
Chef de projet, Consultant, Architecte (45 ans)
Freelance

Compétences

SIEBEL

Expériences professionnelles

Siebel Consultant

IMPERIAL TOBACCO – Tobacco Industry
Jan 2008 - aujourd'hui
Preparation of a training on « SIEBEL v8.0 » (CRM team of Imperial Tobacco in France)

• Overview of SIEBEL v8 new features and demo
• SIEBEL v7 / v8 gap analysis
Siebel Architect

MYLAN – Pharmaceuticals
Jan 2008 - Jan 2008
Carve out of a Call Center solution built on « SIEBEL v7.5 Pharma » and « CISCO Enterprise » (40 end users in France, IT team based in Germany and USA)

• Production servers architecture and equipments (technical validation)
• Server installation, including connectivity with UC4, SAP R/3 and LOTUS Notes
• CTI migration from ALCATEL Genesys to CISCO Enterprise
Project Manager

ALTADIS – Tobacco and Distribution
Jan 2007 - Jan 2008
Maintenance of a CRM application based on « SIEBEL v7.8 Consumer Sector » for Trade Marketing and Sales Force departments (800 users around the world, including remotes)

• Project and team management (8 consultants and 4 client team members)
• Budget tracking (900 K€ of subcontracting in 2007) and staffing (2000 men-days in 2007, including 1200 men-days of subcontracting)
• Functional leadership (workshop animation, solution design, maintenance costs reduction and performances improvements)
• Definition of technical and business key performance indicators
• Deployment of CRM & BI tools in Morocco and Finland (change management)
Technical Leader

ALTADIS – Tobacco and Distribution
Jan 2005 - Jan 2006
Implementation of a CRM application based on « SIEBEL v7.8 Consumer Sector » for Trade Marketing and Sales Force departments (600 users in France and Spain, including remotes)

• Technical team management (3 consultants and 2 client team members)
• Prototyping, detailed design, gap analysis, workload calculation
• Liaison to the BI teams (COGNOS Report Net, SIEBEL Analytics)
• Solution harmonization between France and Spain
• Application versioning and deployment responsible
Siebel Consultant

AIRBUS – Aeronautics
Jan 2003 - Jan 2005
Implementation of a CRM application based on « SIEBEL v7.5 Call Center » for support engineers and mechanics (1200 users around the world, including remote users)

• Prototyping and detailed design of MS Outlook integration
• Development (Tools, Scripting, Workflows, EIM, ACTUATE Report)
• Defect diagnostics and corrections
• Workload calculation of evolution requests
• Implementation of SIEBEL technical reviews
• Application deliveries
IS Consultant

SunTseu – CRM & ECM Consulting
Jan 2003 - Jan 2003
Information system upgrade and financial reporting

• Hardware selection and buying (servers, workstations, laptops)
• Environment installation (Windows NT, SQL Server, SIEBEL v6)
• Update of the Internet and Intranet web sites (IIS, HTML)
• Development of financial reports (MS Access)
Environment installation (Windows NT, SQL Server, SIEBEL v6)
IS Consultant

ICEG – Editor of ERP software
Jan 2003 - aujourd'hui
Technical audit of an Enterprise Resource Planning (ERP) software, based on Oracle Dev Suite

• Review of scripting, database sizing, and client-server architecture
• Study of the scalability of main features: orders, invoices, human resources
• Report and presentation of the audit to the CEO of ICEG
Marketing Consultant

ALTRAN Marketing – Innovation Consulting
Jan 2002 - aujourd'hui
Marketing study of hi-tech projects in banking and finance sector

• Banking and finance sector analysis (organization, markets, hi-tech projects)
• Focus on Société Générale

Études et formations

Organizational skills

Management
• Budget tracking and resources allocation
• Definition of key process indicators
• Strong communication skills

Functional skills

Business knowledge
• 5+ years of experience in Customer Relationship Management (CRM)
• Expertise in aeronautics, consumer goods and pharmaceutical industries
• Practical knowledge of best practices in customer services, marketing and sales

Requirements definition and solutions
• Business requirement gathering
• As-Is and To-Be analysis
• Pro-activeness

Technical skills

Tools and technologies
• CRM software: SAP CRM, SIEBEL
• Reporting / BI software: SIEBEL Analytics, ACTUATE Report, COGNOS Report Net
• Interfaces: EIM, EAI
• Databases: My SQL, MS SQL Server, ORACLE

Development and maintenance
• Technical specifications (data model, solution design, architecture)
• Configuration of SIEBEL software (Tools, Script, Workflow Process, Assignment)
• Object oriented language programming (Perl, Python, Java)
• Tests, diagnostics and defect corrections
• Delivery management, versioning, migration planning

Education

1999 – 2002 ENSIMAG Engineer - Master in Telecommunications
Top French educational institution in computer science and applied mathematics

1996 – 1999 Preparatory Classes to Grandes Ecoles
Lycée Stanislas, Paris

Courses SAP CRM (2008)
SIEBEL (2003)

Languages French and Spanish : bilingual
English : fluent

Autres compétences

Organizational skills

Management
• Budget tracking and resources allocation
• Definition of key process indicators
• Strong communication skills

Functional skills

Business knowledge
• 5+ years of experience in Customer Relationship Management (CRM)
• Expertise in aeronautics, consumer goods and pharmaceutical industries
• Practical knowledge of best practices in customer services, marketing and sales

Requirements definition and solutions
• Business requirement gathering
• As-Is and To-Be analysis
• Pro-activeness

Technical skills

Tools and technologies
• CRM software: SAP CRM, SIEBEL
• Reporting / BI software: SIEBEL Analytics, ACTUATE Report, COGNOS Report Net
• Interfaces: EIM, EAI
• Databases: My SQL, MS SQL Server, ORACLE

Development and maintenance
• Technical specifications (data model, solution design, architecture)
• Configuration of SIEBEL software (Tools, Script, Workflow Process, Assignment)
• Object oriented language programming (Perl, Python, Java)
• Tests, diagnostics and defect corrections
• Delivery management, versioning, migration planning

Education

1999 – 2002 ENSIMAG Engineer - Master in Telecommunications
Top French educational institution in computer science and applied mathematics

1996 – 1999 Preparatory Classes to Grandes Ecoles
Lycée Stanislas, Paris

Courses SAP CRM (2008)
SIEBEL (2003)

Languages French and Spanish : bilingual
English : fluent